Horrible customer service, bathroom unavailable for customers. Seriously?
Atmosphere: 1
Food: 3
Service: 1
OnlineWeb Contractor
Outstanding smoothies, salads, sandwiches.Great service too.
Atmosphere: 5
Food: 5
Service: 5
taqueya spriggs
I visited tropical smoothie Cafe 2x. The first time, customer service was excellent. The cashier was very knowledgeable of the sugar-free, energy, detox vegetable drinks. But my second visit was not so great. The cashier charged me a tip fee that I did not consent to and when I brought it to her attention she asked another employee for assistance with my concern. Then, ignored me and proceeded to complete other food and drink orders as I stood at the counter waiting for a partial refund for the overcharge.
Atmosphere: 5
Food: 5
Service: 1
Henry D.
I ordered the peanut butter cup and my friend got the mocha madness. With the peanut butter cup (mixed with chocolate, banana, and peanut butter), not one flavor stood out to me. Also it tasted watered down. With the mocha madness, I liked it better so if I was to go back, I would get that instead but even that felt 5.5/10 taste wise.Service was the best part; everyone was pretty chill and respectful. The atmosphere of the place was nice (went around 4pm) so not many people were there at all. The ding in the stars is the smoothie to price ratio isn't worth it for the taste.
Ken
I had a wonderful experience here. It was my first time here, and I asked the nice guy working there what he recommended, and he suggested a Bahama mama, but I was also hungry, so he suggested to me the baja chicken wrap. So I took it and it and my order was very fast. The smothie was very good, and the wrap was crisp, just how I liked it. I'm definitely coming back soon!
Atmosphere: 5
Food: 5
Service: 5
Christina R.
Love this little healthy cafe! I have been here several times for a smoothie and ordered salads for delivery. Everything is delicious and affordable!They offer breakfast all day (only about 5 things on that menu, but they don't disappoint). Small location so just 2-3 small tables for 2 people only. Not set up for a larger group to eat in.Service is always fast and their smoothies are affordable, one size and they have lots of add-ons, like whey protein or fruit. Super tasty and great value!Highly recommended!
Heidi F
Employees are very friendly, attentive and kind. Food is consistent every time. Service is fast, even at lunch.
Jose Hurtado
This location is awesome. The staff is awesome, they are kind and always make sure to take care of me. Special shout out to Alexandra!
Alfred Zeno M.
My experience with this Cafe and its staff and managers were horrible: between them and DoorDash, they refused to replace a $50 family order that I ordered on-line for my family and that DoorDash admitted to leaving at a different house somewhere in the neighborhood. Neither DoorDash nor the Cafe management or help desks could resolve this between them so I had to recover my funds by going thru my bank later and reversing the charge with a formal complaint...They may make good food, but they take no responsibility to honor their orders but they take your money upfront. Beware anytime you use these delivery services or online orders going forward, there's plenty of grey areas that result in the customer being on the hook for trying to fix a mistake by the franchise or the delivery company... I will avoid this service and the Cafe going forward.
Towanda B.
Good smoothies. Professional staff. Can't go wrong.I like it better than Jamba Juice, which use to be my go to smoothie place. Lots of healthy choices. Try it out for sure. A little in the expensive side, but everything is these days. Place is very clean.
Just for the friendly service alone I am very pleased. I ordered the beach bum with dark chocolate. It was great. The ladies were pleasant and the establishment was clean. There was a couple relaxing at a nearby table and left just as pleasant as I did. It's located in Gaithersburg Square, so be mindful of the parking congestion. For those who are seeking to be health conscious concerning sugar intake and sodium levels, be sure to look up the nutrition facts. Some smoothies won't be pleasant without the sugar.
Haily Radnor
We had a great experience. Staff were very friendly, greeted us with smiles, and they were quick getting our order and making sure it was correct. We have a family of 8, so it's usually a little overwhelming for most staff, but these guys did so great! Our food was done well and tasted great. Thanks TSC!
Haily Radnor (RadFamily7)
We had a great experience. Staff were very friendly, greeted us with smiles, and they were quick getting our order and making sure it was correct. We have a family of 8, so it's usually a little overwhelming for most staff, but these guys did so great! Our food was done well and tasted great. Thanks TSC!
Isaaq Chouili
I watched as all the ladies working their behinds off in here got absolutely degraded and yelled at by a rude women and continued to act professional and suit the rude ladies needs. These are the type of women I would hire and you’re more than lucky to have them. They’re handling a load of customers that is too much for not only them but the super small space inside. Excellent work by the staff here. Please give them the credit they deserve.
Theresa H.
This review is based on my visit today. I wanted to purchase a smoothie and the woman behind the counter was more interested in cutting bananas then serving her customers. When I spoke to her again about taking my order she advised me to just wait. She continued talking to her coworker and cutting the bananas. As I walked out of the shop without my desired items she said"oh well have a good day" with an attitude.Customer service is so very important and having potential customers walk out the door is not a good look.
Horrible customer service, bathroom unavailable for customers. Seriously?
Atmosphere: 1
Food: 3
Service: 1
Outstanding smoothies, salads, sandwiches.Great service too.
Atmosphere: 5
Food: 5
Service: 5
I visited tropical smoothie Cafe 2x. The first time, customer service was excellent. The cashier was very knowledgeable of the sugar-free, energy, detox vegetable drinks. But my second visit was not so great. The cashier charged me a tip fee that I did not consent to and when I brought it to her attention she asked another employee for assistance with my concern. Then, ignored me and proceeded to complete other food and drink orders as I stood at the counter waiting for a partial refund for the overcharge.
Atmosphere: 5
Food: 5
Service: 1
I ordered the peanut butter cup and my friend got the mocha madness. With the peanut butter cup (mixed with chocolate, banana, and peanut butter), not one flavor stood out to me. Also it tasted watered down. With the mocha madness, I liked it better so if I was to go back, I would get that instead but even that felt 5.5/10 taste wise.Service was the best part; everyone was pretty chill and respectful. The atmosphere of the place was nice (went around 4pm) so not many people were there at all. The ding in the stars is the smoothie to price ratio isn't worth it for the taste.
I had a wonderful experience here. It was my first time here, and I asked the nice guy working there what he recommended, and he suggested a Bahama mama, but I was also hungry, so he suggested to me the baja chicken wrap. So I took it and it and my order was very fast. The smothie was very good, and the wrap was crisp, just how I liked it. I'm definitely coming back soon!
Atmosphere: 5
Food: 5
Service: 5
Love this little healthy cafe! I have been here several times for a smoothie and ordered salads for delivery. Everything is delicious and affordable!They offer breakfast all day (only about 5 things on that menu, but they don't disappoint). Small location so just 2-3 small tables for 2 people only. Not set up for a larger group to eat in.Service is always fast and their smoothies are affordable, one size and they have lots of add-ons, like whey protein or fruit. Super tasty and great value!Highly recommended!
Employees are very friendly, attentive and kind. Food is consistent every time. Service is fast, even at lunch.
This location is awesome. The staff is awesome, they are kind and always make sure to take care of me. Special shout out to Alexandra!
My experience with this Cafe and its staff and managers were horrible: between them and DoorDash, they refused to replace a $50 family order that I ordered on-line for my family and that DoorDash admitted to leaving at a different house somewhere in the neighborhood. Neither DoorDash nor the Cafe management or help desks could resolve this between them so I had to recover my funds by going thru my bank later and reversing the charge with a formal complaint...They may make good food, but they take no responsibility to honor their orders but they take your money upfront. Beware anytime you use these delivery services or online orders going forward, there's plenty of grey areas that result in the customer being on the hook for trying to fix a mistake by the franchise or the delivery company... I will avoid this service and the Cafe going forward.
Good smoothies. Professional staff. Can't go wrong.I like it better than Jamba Juice, which use to be my go to smoothie place. Lots of healthy choices. Try it out for sure. A little in the expensive side, but everything is these days. Place is very clean.
Restaurantji Recommends
Just for the friendly service alone I am very pleased. I ordered the beach bum with dark chocolate. It was great. The ladies were pleasant and the establishment was clean. There was a couple relaxing at a nearby table and left just as pleasant as I did. It's located in Gaithersburg Square, so be mindful of the parking congestion. For those who are seeking to be health conscious concerning sugar intake and sodium levels, be sure to look up the nutrition facts. Some smoothies won't be pleasant without the sugar.
We had a great experience. Staff were very friendly, greeted us with smiles, and they were quick getting our order and making sure it was correct. We have a family of 8, so it's usually a little overwhelming for most staff, but these guys did so great! Our food was done well and tasted great. Thanks TSC!
We had a great experience. Staff were very friendly, greeted us with smiles, and they were quick getting our order and making sure it was correct. We have a family of 8, so it's usually a little overwhelming for most staff, but these guys did so great! Our food was done well and tasted great. Thanks TSC!
I watched as all the ladies working their behinds off in here got absolutely degraded and yelled at by a rude women and continued to act professional and suit the rude ladies needs. These are the type of women I would hire and you’re more than lucky to have them. They’re handling a load of customers that is too much for not only them but the super small space inside. Excellent work by the staff here. Please give them the credit they deserve.
This review is based on my visit today. I wanted to purchase a smoothie and the woman behind the counter was more interested in cutting bananas then serving her customers. When I spoke to her again about taking my order she advised me to just wait. She continued talking to her coworker and cutting the bananas. As I walked out of the shop without my desired items she said"oh well have a good day" with an attitude.Customer service is so very important and having potential customers walk out the door is not a good look.