Overall Wendy’s is ONE my top fast food chains BUT I was highly disappointed when I found a gnat in my drink with that being said I will never return to this location again ! The way they operate the drive thru line is ridiculous when no other cars in back of you , having to drive in front of the shop
Atmosphere: 1
Food: 1
Service: 1
Odiane
I don’t even leave that many reviews but my food smelled like straight piss it stunk up the whole car I couldn’t even eat it what the hell wendys
Atmosphere: 3
Food: 1
Service: 5
Spirit Dino
Over all just came for the krabby patty I never come to wendys for a good reason their food is somehow worse them mcdonalds and BK and I got my frosty and he really spilled the whole thing all over the cup making my hand sticky and the bathrooms are pin padded safe to say only reason to come here is for the gimmick
Atmosphere: 1
Food: 3
Service: 2
Danson Cheng
If you order from Uber at night time, pickup is difficult. But service and food is good.
Food: 5
Service: 4
Beatrice Aff
Something in my order was wrong and I had to wait 10 minutes after the finish time of my order.
Atmosphere: 3
Food: 2
Service: 1
Stephanie Coombs
I left this Wendy's just a few minutes ago. When ordering I asked for fresh nuggets. Well, they asked me to take a spot and wait, but they were not cooking fresh nugget but fries. Because the nuggets were not hot, not even warm. Why? Would you have someone waiting for fresh nuggets and give them hot fries and almost cold nuggets. Never again!
Atmosphere: 3
Food: 1
Service: 2
Super Cucumber
That New Frosty taste Good but I give it 5 stars
Food: 5
Roberto emilio Vargas palma
Always at the forefront with food, delicious burgers and delicious fries.
Atmosphere: 4
Food: 4
Service: 4
Brad Johnson
Consistently bad. I hadn't been back anything besides breakfast for about a year, even though they're about a mile from my house. The last time was due to buying a $7 salad that was half empty. I asked why as it was handed to me and was told that HR instructed them to make them half the size. When I said "For the same price?" they said yes. No problem... give me my money back. Only then did I get a full sized salad. Maybe they still do that, I wouldn't know.
This time I ordered a Baconator fries, which is fries with shredded cheese, cheese sauce and lots of bacon hence the baconator part. I placed it through the Wendy's app.
I often order this and sometimes the bacon and cheese baked potato and for some reason asking for no cheese sauce becomes quantum physics. Almost every time another Wendy's in Rockville screws that up. I was near this one in Gaithersburg so I decided to roll the dice. Baconator fries with bacon, shredded cheese, no cheese sauce. Bad move.
I got the order as pictured. After I lol'd I took it to the counter, showed them the fries, reminded them that is was a Baconator fries order and was told "We left the cheese sauce off!". Great, gold star for that part of the task. I asked if this was how much bacon comes on the baconator fries and was again told about the omission of the cheese sauce. Great, thanks. Where's the bacon? Is this what I'm supposed to get?
"Well, what do you want?" ?
"An order of Baconator fries... with bacon. Just give me some bacon to put on my order".
"Give it to me, I'll make a new order"
"I don't need a new order, just give me some bacon".
"Give it to me, I'll make a new order".
"I would rather have you give me bacon and let me put it on than have someone do who knows what to a replacement order placed by a manager who seems worked up over a problem their crew caused".
This conversation occured in front of a counter person who had nothing to do with it and she seems to understand the absurdity of this because she kept looking at me and smiling. I smiled back, it's just food. Mistakes can happen, handling one like this almost seem like an episode of "Punk'd".
The manager finally brought me some bacon. In the past this store has shortchanged me on food and argued about it, put mayonaise on a sandwich and argued that I asked for it (from a lifelong mayo hater), looked at this order, saw the scrap of bacon and basically said what's the problem?
If I have some free time I might go back just to see how much more ludicrous the service can get. Then again, no. Good luck.
They have gotten breakfast sandwiches correct the majority of times. Apparently "no cheese sauce" or "no mayo" triggers something. ?
Update: Over the last year or so this location has greatly improved. They now get my orders right on a regular basis. Keep up the good work.
Terrible service literally no customers service the guys are very helpful and pleasant the women simply just don't care bout the customers or company very poor work ethic smh
Atmosphere: 3
Food: 4
Service: 1
Steven S
Alway's check your order the never get anything right at this store
Food is always delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Fries
Overall Wendy’s is ONE my top fast food chains BUT I was highly disappointed when I found a gnat in my drink with that being said I will never return to this location again ! The way they operate the drive thru line is ridiculous when no other cars in back of you , having to drive in front of the shop
Atmosphere: 1
Food: 1
Service: 1
I don’t even leave that many reviews but my food smelled like straight piss it stunk up the whole car I couldn’t even eat it what the hell wendys
Atmosphere: 3
Food: 1
Service: 5
Over all just came for the krabby patty I never come to wendys for a good reason their food is somehow worse them mcdonalds and BK and I got my frosty and he really spilled the whole thing all over the cup making my hand sticky and the bathrooms are pin padded safe to say only reason to come here is for the gimmick
Atmosphere: 1
Food: 3
Service: 2
If you order from Uber at night time, pickup is difficult. But service and food is good.
Food: 5
Service: 4
Something in my order was wrong and I had to wait 10 minutes after the finish time of my order.
Atmosphere: 3
Food: 2
Service: 1
I left this Wendy's just a few minutes ago. When ordering I asked for fresh nuggets. Well, they asked me to take a spot and wait, but they were not cooking fresh nugget but fries. Because the nuggets were not hot, not even warm. Why? Would you have someone waiting for fresh nuggets and give them hot fries and almost cold nuggets. Never again!
Atmosphere: 3
Food: 1
Service: 2
That New Frosty taste Good but I give it 5 stars
Food: 5
Always at the forefront with food, delicious burgers and delicious fries.
Atmosphere: 4
Food: 4
Service: 4
Consistently bad. I hadn't been back anything besides breakfast for about a year, even though they're about a mile from my house. The last time was due to buying a $7 salad that was half empty. I asked why as it was handed to me and was told that HR instructed them to make them half the size. When I said "For the same price?" they said yes. No problem... give me my money back. Only then did I get a full sized salad. Maybe they still do that, I wouldn't know.
This time I ordered a Baconator fries, which is fries with shredded cheese, cheese sauce and lots of bacon hence the baconator part. I placed it through the Wendy's app.
I often order this and sometimes the bacon and cheese baked potato and for some reason asking for no cheese sauce becomes quantum physics. Almost every time another Wendy's in Rockville screws that up. I was near this one in Gaithersburg so I decided to roll the dice. Baconator fries with bacon, shredded cheese, no cheese sauce. Bad move.
I got the order as pictured. After I lol'd I took it to the counter, showed them the fries, reminded them that is was a Baconator fries order and was told "We left the cheese sauce off!". Great, gold star for that part of the task. I asked if this was how much bacon comes on the baconator fries and was again told about the omission of the cheese sauce. Great, thanks. Where's the bacon? Is this what I'm supposed to get?
"Well, what do you want?"
?
"An order of Baconator fries... with bacon. Just give me some bacon to put on my order".
"Give it to me, I'll make a new order"
"I don't need a new order, just give me some bacon".
"Give it to me, I'll make a new order".
"I would rather have you give me bacon and let me put it on than have someone do who knows what to a replacement order placed by a manager who seems worked up over a problem their crew caused".
This conversation occured in front of a counter person who had nothing to do with it and she seems to understand the absurdity of this because she kept looking at me and smiling. I smiled back, it's just food. Mistakes can happen, handling one like this almost seem like an episode of "Punk'd".
The manager finally brought me some bacon. In the past this store has shortchanged me on food and argued about it, put mayonaise on a sandwich and argued that I asked for it (from a lifelong mayo hater), looked at this order, saw the scrap of bacon and basically said what's the problem?
If I have some free time I might go back just to see how much more ludicrous the service can get. Then again, no. Good luck.
They have gotten breakfast sandwiches correct the majority of times. Apparently "no cheese sauce" or "no mayo" triggers something.
?
Update: Over the last year or so this location has greatly improved. They now get my orders right on a regular basis. Keep up the good work.
Recommended dishes: Wendy's Fresh-Made Salads, Plain Baked Potato
Restaurantji Recommends
Terribly dirty!
Atmosphere: 1
Food: 2
Service: 1
Food is always decent but horrible service
Atmosphere: 1
Food: 5
Service: 1
Terrible service literally no customers service the guys are very helpful and pleasant the women simply just don't care bout the customers or company very poor work ethic smh
Atmosphere: 3
Food: 4
Service: 1
Alway's check your order the never get anything right at this store
Atmosphere: 1
Service: 1
Can you say food poisoning.
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