Employee was picking her nose at a table while she was on her break.
Flor Urquilla
Today I was picking up an Uber delivery. The manager of that place ran out to the parks because they forgot to put the drink in the package. She had the glass of soda in her hand. I asked her for a tray and she said no because it was obviously just a drink. I asked for the tray so that no accident would happen to me with the drink. What a horrible way to treat customers. The bad-tempered manager, I don't recommend it.
Alicia'Marie Farmer
When I tell u I have HAD IT with this place!!!! I place a mobile order and in the app, depending on what u order, it will not give u customization options for the "Pineapple Mango" drink. So, u have 2 order something else in the size u want, but u have 2 let them know can they switch the drink flavor.
I pull up 2 the 1st window cuz there was a car at the second window and I wanted to tell someone about the app and can they switch my drink b4 they make it and also, 2 make sure they prepare my burger how I ordered because this seems 2 be the ONLY location that does whatever they with ur order, i.e "they were trained 2 NOT put mustard on ur burger, so in order 2 get mustard, u have 2 select EXTRA mustard and then they will apply the regular amount 2 my burger!" WHAT?!?!?
I tried explaining the issue to the lady at the 1st window, and she responds "Eyyy I don't know!" WHAT?!?!? SERIOUSLY?!?!? Clearly, she can't assist me the customer, so I roll on down to the 2nd window, and the lady is already walking up with my bag of food in hand. I asked if it was prepared the way I ordered, and as I'm getting ready to mention the drink issue, another lady walks up with a drink. I begin to ask her why the app doesn't give u options when selecting Pineapple Mango? She replies, "I don't know! That's weird....I never heard anyone say that." Then, I tell her that I tried to have the lady at the 1st window mention the drink change b4 it was made and she tells me, "she probably doesn't know cuz she doesn't understand English that good!" Again, WHAT?!?!?! She proceeds to tell me that english isn't her 1st language and blah blah f***ing blah! Like why is she even there at the FIRST WINDOW????? If she can't speak nor understand English, how is she able to help ANY customer that comes thru that drive-thru???? Then, Narjess steps in with a simple, "we can change it for u!" YESSSSSS, NARJESS FOR THE WIN!!!!! That is literally what should have taken place once I explained the app issue, but NOPE, someone felt the need to stand there and debate with me because I didn't open Google Translate b4 I pulled up!
1. I'll get someone to help. 2. I apologize the app wouldn't allow u to make that selection. I can switch that out for u! 3. Again, my apologies for the mix up, Have a good night!
Those 3 simple options could have/should have been employed, but yet here we are and it makes NO SENSE! This is not the 1st, 2nd, nor 3rd incident at this location. I just try to be understanding and considerate, but I don't wanna make trouble for ANYONE in their workplace because I know what it's like to work in said setting, but because there is a language barrier I should have to accept someone arguing with me over ones language barrier ? No! If one can't speak and understand ENGLISH, one should not be the FIRST POINT OF CONTACT!
Thank You Narjess for displaying great Customer Service Etiquette, listening skills and stepping in to de-escalate the situation!
Food: 2
Service: 1
Recommended dishes: French Fries
Topher Gaut
Food alright, but when I ordered my food at the drive thru, instead of giving it to me they made me wait in the parking lot. There wasn't anyone behind me in line, just pass it through the window, like any other drive thru in the country!
Atmosphere: 3
Food: 4
Service: 2
Saroj Shrestha
Neat and clean best customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Luis Figueroa
A garbage restaurant mistreats customers 10/17/2024 at 4:05 pm the manager and another Hispanic woman treated us very badly, this restaurant does not deserve a star, very bad service, it's a shame that people like that work in that restaurant
Atmosphere: 1
Food: 1
Service: 1
Rachel Coates
Kid-friendliness: Crabby patty meal was a hit. I just wish it had a toy or SpongeBob cup.
Food: 5
Service: 5
realist4you !
At night, there are too many Homeless activities around the soda machine and restroom. The staff is nasty; they must have that 5-second rule. If your order isn't right, they will speak in their native language, " Spanish," and your food will be worse than it was before you asked to be fixed. So, I choose a Refund.
Atmosphere: 1
Food: 1
Service: 1
D H (WendysFrosty)
I just want here today to get some lunch. I ordered a number eight which is the pretzel baconator and I wanted a double combo large. I go to pay the lady doesn't say anything could be a language issue that's okay. but I didn't get a receipt so I figured maybe they'll put it in the bag like McDonald's sometimes will do. I pull up to the other window to get my food and I left and once I got to my property I realized I did not get a pretzel baconator I got a regular baconator. in the frys suck compared to other Wendy's I've been to. Starchy and no salt.
I paid in the drive through actually her name was Wendy at the first window
Went to the second window picked up my food and drove forward heard the person behind me honking and the lady from the window screaming at me asking if I paid
The rudest thing that’s ever happened to me
Atmosphere: 1
Food: 1
Service: 1
Keithon Marcus
I ordered the spicy chicken with fries and sprite. The chicken tasted as if it was frozen, thawed, frozen and again, slightly thawed and fried. The sprite was way too carbonated. I was warned not to visit this location. Nonetheless, the staff were friendly.
Atmosphere: 3
Food: 1
Service: 4
Kyle hamm
This location is the worst!!! They mess up your order consistently. Don’t leave the drive thru without checking your order first.
Employee was picking her nose at a table while she was on her break.
Today I was picking up an Uber delivery. The manager of that place ran out to the parks because they forgot to put the drink in the package. She had the glass of soda in her hand. I asked her for a tray and she said no because it was obviously just a drink. I asked for the tray so that no accident would happen to me with the drink. What a horrible way to treat customers. The bad-tempered manager, I don't recommend it.
When I tell u I have HAD IT with this place!!!! I place a mobile order and in the app, depending on what u order, it will not give u customization options for the "Pineapple Mango" drink. So, u have 2 order something else in the size u want, but u have 2 let them know can they switch the drink flavor.
I pull up 2 the 1st window cuz there was a car at the second window and I wanted to tell someone about the app and can they switch my drink b4 they make it and also, 2 make sure they prepare my burger how I ordered because this seems 2 be the ONLY location that does whatever they with ur order, i.e "they were trained 2 NOT put mustard on ur burger, so in order 2 get mustard, u have 2 select EXTRA mustard and then they will apply the regular amount 2 my burger!" WHAT?!?!?
I tried explaining the issue to the lady at the 1st window, and she responds "Eyyy I don't know!" WHAT?!?!? SERIOUSLY?!?!? Clearly, she can't assist me the customer, so I roll on down to the 2nd window, and the lady is already walking up with my bag of food in hand. I asked if it was prepared the way I ordered, and as I'm getting ready to mention the drink issue, another lady walks up with a drink. I begin to ask her why the app doesn't give u options when selecting Pineapple Mango? She replies, "I don't know! That's weird....I never heard anyone say that." Then, I tell her that I tried to have the lady at the 1st window mention the drink change b4 it was made and she tells me, "she probably doesn't know cuz she doesn't understand English that good!" Again, WHAT?!?!?! She proceeds to tell me that english isn't her 1st language and blah blah f***ing blah! Like why is she even there at the FIRST WINDOW????? If she can't speak nor understand English, how is she able to help ANY customer that comes thru that drive-thru???? Then, Narjess steps in with a simple, "we can change it for u!" YESSSSSS, NARJESS FOR THE WIN!!!!! That is literally what should have taken place once I explained the app issue, but NOPE, someone felt the need to stand there and debate with me because I didn't open Google Translate b4 I pulled up!
1. I'll get someone to help.
2. I apologize the app wouldn't allow u to make that selection. I can switch that out for u!
3. Again, my apologies for the mix up, Have a good night!
Those 3 simple options could have/should have been employed, but yet here we are and it makes NO SENSE! This is not the 1st, 2nd, nor 3rd incident at this location. I just try to be understanding and considerate, but I don't wanna make trouble for ANYONE in their workplace because I know what it's like to work in said setting, but because there is a language barrier I should have to accept someone arguing with me over ones language barrier ? No! If one can't speak and understand ENGLISH, one should not be the FIRST POINT OF CONTACT!
Thank You Narjess for displaying great Customer Service Etiquette, listening skills and stepping in to de-escalate the situation!
Food: 2
Service: 1
Recommended dishes: French Fries
Food alright, but when I ordered my food at the drive thru, instead of giving it to me they made me wait in the parking lot. There wasn't anyone behind me in line, just pass it through the window, like any other drive thru in the country!
Atmosphere: 3
Food: 4
Service: 2
Neat and clean best customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
A garbage restaurant mistreats customers 10/17/2024 at 4:05 pm the manager and another Hispanic woman treated us very badly, this restaurant does not deserve a star, very bad service, it's a shame that people like that work in that restaurant
Atmosphere: 1
Food: 1
Service: 1
Kid-friendliness: Crabby patty meal was a hit. I just wish it had a toy or SpongeBob cup.
Food: 5
Service: 5
At night, there are too many Homeless activities around the soda machine and restroom. The staff is nasty; they must have that 5-second rule. If your order isn't right, they will speak in their native language, " Spanish," and your food will be worse than it was before you asked to be fixed. So, I choose a Refund.
Atmosphere: 1
Food: 1
Service: 1
I just want here today to get some lunch. I ordered a number eight which is the pretzel baconator and I wanted a double combo large. I go to pay the lady doesn't say anything could be a language issue that's okay. but I didn't get a receipt so I figured maybe they'll put it in the bag like McDonald's sometimes will do. I pull up to the other window to get my food and I left and once I got to my property I realized I did not get a pretzel baconator I got a regular baconator. in the frys suck compared to other Wendy's I've been to. Starchy and no salt.
Atmosphere: 3
Food: 2
Service: 4
Horrible experience.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Banging pretzel burger
Rude rude rude
I paid in the drive through actually her name was Wendy at the first window
Went to the second window picked up my food and drove forward heard the person behind me honking and the lady from the window screaming at me asking if I paid
The rudest thing that’s ever happened to me
Atmosphere: 1
Food: 1
Service: 1
I ordered the spicy chicken with fries and sprite. The chicken tasted as if it was frozen, thawed, frozen and again, slightly thawed and fried. The sprite was way too carbonated. I was warned not to visit this location. Nonetheless, the staff were friendly.
Atmosphere: 3
Food: 1
Service: 4
This location is the worst!!! They mess up your order consistently. Don’t leave the drive thru without checking your order first.
Atmosphere: 1
Food: 1
Service: 1
Great customer service always
Food: 4
Service: 5
Recommended dishes: 6 PC Chicken Nuggets
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