Chipotle Mexican Grill

I can’t believe that any business operates this way. My order was supposed to be ready by 1:10 pm. It wasn’t ready until 2:10 pm.When I opened the bowl, I saw that it was made with steak. I have cancer and I cannot eat red meat. I called and asked for a refund and they refused. I asked to have the bowl remade and they refused that as well. They hung up on me. I have yet to receive a response to any of the emails I’ve sent them.

Atmosphere: 1

Food: 1

Service: 1

Tonight I had the worst customer service imaginable. The young lady of Spanish descent was very very rude and smashed my food down with her hand as she was making the bowl.

Atmosphere: 1

Service: 1

Great place to eat if you want a little something different

Atmosphere: 4

Food: 4

Service: 4

Fast service.

ANTHONY WILL BE A GREAT STORE MANAGER FOR CHIPOTLE BECAUSE OF HIS EXCELLENT CUSTOMER SERVICE AND PERFECT PEOPLE SKILLS!
HE IS A DIAMOND TO THIS FRANCHISE!!!
HE DESERVES CREDIT WHERE IT IS DUE…

Atmosphere: 5

Food: 5

Service: 5

Service is fast and workers are friendly.

Atmosphere: 5

Food: 5

Service: 5

Went and got a chicken bowl today for dinner and I asked for extra rice and beans so my bowl was a little full. I go over to the second lady and ask for extra lettuce and she completely ignores my request and ask if my bowl is extra chicken. Obviously I answer no since she was right next to the girl who made the bowl but she rudely ignores my response and asks the original girl who confirms that the bowl isnt double chicken. Essentially she accused me of lying for no reason...I get that portion control is important for business but shadely accusing customers of lying and not even apologizing for it is terrible customer service which is sort of on brand for this chipotle since everytime I come here atleast one worker is always rude/condescending to the point where i had to leave a review. The first girl and the guy at the register were nice but overall this store needs to train ALL of their employees on how to be respectful while also offering fast, effecient, and accurate service. Seems like the girl was completely lost and more preoccupied pressing me for chicken than actually making my bowl correctly as she scooped up the wrong salsa as well... food was decent though cant lie about that.

Atmosphere: 1

Food: 4

Service: 1

Great Customer service hot and fresh food evening staff very friendly.

Atmosphere: 5

Food: 5

Service: 5

Great food hot and Fresh the evenig crew si Amazing Elsa’s customer service was on point

Atmosphere: 5

Food: 5

Service: 5

We looove Chipotle 😋 I went here with my mom and ordered a burrito with the honey chicken promotion in it. To be honest, I couldn't tell too much that it was different, but there was some subtlety to the flavor. My gripe was that I was having sensory overstimulation the first half of our meal. This isn't the first location that had the music almost unbearably loud. Had it not been so hot outside, I would have left. I would have taken a picture of my food, but I ate it all before I had the thought 😂

Atmosphere: 3

Food: 4

Service: 4

Leslie was very passionate and was very nice, my favorite worker there! And the lady next to her was also nice, with her portions being the best. Definitely #1 workers, Leslie and the other lady, definitely recommend this chipotle.

Atmosphere: 5

Food: 5

Service: 5

A better chipotle when it comes to online orders. They put the right amount of portions unlike the New Carrollton location.

Atmosphere: 5

Food: 5

Service: 5

Awesome Mexican restaurant

Atmosphere: 5

Food: 5

Service: 5

all im gonna say is the people here I just rude

Atmosphere: 3

Food: 4

Service: 1

Great Costumer service!

Atmosphere: 5

Food: 5

Service: 5