Service is not good. I put in a mobile pick up order and they didn’t have one of the ingredients however instead of contacting me, they just didn’t make it at all. I waited outside for my order. After a while, I go inside to find out why my order isn’t ready yet. When I ask about it, they tell me oh do you want a substitution but that they hadn’t started it at all. The guy who was making the smoothies was busy on the phone with a friend, which is probably why they did not call me as his customary to ask if I wanted a substitution for my mobile pick up order . The guy also never got off the phone to talk with me. He continued with his conversation so I just asked for a refund and he was incredibly rude about it. I’m still waiting to see if they processed my refund because my credit card doesn’t say that they refunded me. I can’t rate the food because I requested a refund. However, the young man was serving at 8:45 AM. I
Atmosphere: 2
Food: 1
Service: 1
Shaun Lawton
Parking: It’s a good time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Go-Go-Goji Crunch
Crystal Jones
This location never let's me down. Always clean, staff is always professional. Miriam gave me excellent customer service today. See you guys next visit ✌🏾
Atmosphere: 5
Food: 5
Service: 5
Marcus Jones
Poor Staff. Very unprofessional.
Service: 1
Eric Torgerson
Helped me find my credit card and always make the smoothies just right.
Atmosphere: 5
Food: 5
Service: 5
Tonia Phillips
I ordered a 40 Oz and got a 32 and no way to reach anyone about it
Food: 1
Service: 1
Nina Waters
I came in on April 20th around 5:00 The customer service at this location is absolutely disgusting you have two employees who are actively cussing and giving attitude to customers they couldn’t even pay attention while taking my order because they were goofing off with their friends that came for free drinks the lack of professionalism and pure disregard for customers is insane if I could give this place zero stars I would
Atmosphere: 1
Food: 2
Service: 1
Akilah King
I've noticed that I have been getting cheated when I purchase fruit bowls from the Greenbelt location. They don't fill up to the top like the Largo location. I found out today that they are cutting corners and committing fraud because wht I purchase and receive is not like the picture.
mista molowo
I use to come here a lot, this is now the worst location around. Nonchalant passive aggressive employees that don't know what they're doing. I don't believe that this location's ingredients are always fresh. My smoothie tastes sour with a weird after taste. Do not order ahead of time, they put your smoothie in the fridge for it to turn into water while every other location stores your smoothie in the cooler. Manager does nothing. Please get new management in here with new employees or shut this location down.
It's 8:35pm when they're supposed to run at 9:00pmThis is the third time it has been closed!
Service: 2
Cherry Pitt
After years of being a customer here, so often I'd spend almost $100 or over each month, I am officially done with you all.The purpose of having the app is to be able to pick up in a reasonable time frame. On MAY TWENTY THIRD OF THIS YEAR, almost FIVE MONTHS AGO, I came in before work to grab a smoothie I had pre ordered 20 minutes before hand. Just for them to tell me they did not have the ingredients to make it, or the means to be able to contact me before my arrival as to inquire what to swap out the missing ingredients with. So I had to leave for work.The employee insisted she was unable to issue my refund and that I would have to call the company. This is ridiculous as another location was able to issue a refund no problem over the phone after a delivery order I had made never showed up.Then began months and months of writing and calling over ONE REFUND. When it should have been two really, because I was then left to have to pay for a delivery charge so I could get that smoothie that I was counting on as a means to sustain myself at work that day. I had nothing else to eat.Months have gone by. No employees, no managers, and not anyone from corporate has called me back. This has been absolutely infuriating and you've lost my business and an incredible amount of money because of it. I'm so dissapointed, angry and annoyed at the time I've spent trying to have this one small issue mended. Have some respect for your customers. Especially the ones that give you as much business as I have. I have no problem continuing to post about this issue and letting my friends and family know my experience, so that their time isn't wasted either.I can get down with Tropical Smoothie Cafe!Honoring my integrity and giving my money to places that are caring & competent tastes way better anyway.
December Walker
My smoothie tasted like the spinach was expired.
Jane Bruinhard
i liked the fresh smoothie and it taste lil blend (strawberry, banana and multivitamin)
Okon Udondom
Michael has the worst customer service in the greenbelt location. I suggest he needs more training.
Is this location even open?
Service is not good. I put in a mobile pick up order and they didn’t have one of the ingredients however instead of contacting me, they just didn’t make it at all. I waited outside for my order. After a while, I go inside to find out why my order isn’t ready yet. When I ask about it, they tell me oh do you want a substitution but that they hadn’t started it at all. The guy who was making the smoothies was busy on the phone with a friend, which is probably why they did not call me as his customary to ask if I wanted a substitution for my mobile pick up order . The guy also never got off the phone to talk with me. He continued with his conversation so I just asked for a refund and he was incredibly rude about it. I’m still waiting to see if they processed my refund because my credit card doesn’t say that they refunded me. I can’t rate the food because I requested a refund. However, the young man was serving at 8:45 AM. I
Atmosphere: 2
Food: 1
Service: 1
Parking: It’s a good time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Go-Go-Goji Crunch
This location never let's me down. Always clean, staff is always professional. Miriam gave me excellent customer service today. See you guys next visit ✌🏾
Atmosphere: 5
Food: 5
Service: 5
Poor Staff. Very unprofessional.
Service: 1
Helped me find my credit card and always make the smoothies just right.
Atmosphere: 5
Food: 5
Service: 5
I ordered a 40 Oz and got a 32 and no way to reach anyone about it
Food: 1
Service: 1
I came in on April 20th around 5:00 The customer service at this location is absolutely disgusting you have two employees who are actively cussing and giving attitude to customers they couldn’t even pay attention while taking my order because they were goofing off with their friends that came for free drinks the lack of professionalism and pure disregard for customers is insane if I could give this place zero stars I would
Atmosphere: 1
Food: 2
Service: 1
I've noticed that I have been getting cheated when I purchase fruit bowls from the Greenbelt location. They don't fill up to the top like the Largo location. I found out today that they are cutting corners and committing fraud because wht I purchase and receive is not like the picture.
I use to come here a lot, this is now the worst location around. Nonchalant passive aggressive employees that don't know what they're doing. I don't believe that this location's ingredients are always fresh. My smoothie tastes sour with a weird after taste. Do not order ahead of time, they put your smoothie in the fridge for it to turn into water while every other location stores your smoothie in the cooler. Manager does nothing. Please get new management in here with new employees or shut this location down.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's 8:35pm when they're supposed to run at 9:00pmThis is the third time it has been closed!
Service: 2
After years of being a customer here, so often I'd spend almost $100 or over each month, I am officially done with you all.The purpose of having the app is to be able to pick up in a reasonable time frame. On MAY TWENTY THIRD OF THIS YEAR, almost FIVE MONTHS AGO, I came in before work to grab a smoothie I had pre ordered 20 minutes before hand. Just for them to tell me they did not have the ingredients to make it, or the means to be able to contact me before my arrival as to inquire what to swap out the missing ingredients with. So I had to leave for work.The employee insisted she was unable to issue my refund and that I would have to call the company. This is ridiculous as another location was able to issue a refund no problem over the phone after a delivery order I had made never showed up.Then began months and months of writing and calling over ONE REFUND. When it should have been two really, because I was then left to have to pay for a delivery charge so I could get that smoothie that I was counting on as a means to sustain myself at work that day. I had nothing else to eat.Months have gone by. No employees, no managers, and not anyone from corporate has called me back. This has been absolutely infuriating and you've lost my business and an incredible amount of money because of it. I'm so dissapointed, angry and annoyed at the time I've spent trying to have this one small issue mended. Have some respect for your customers. Especially the ones that give you as much business as I have. I have no problem continuing to post about this issue and letting my friends and family know my experience, so that their time isn't wasted either.I can get down with Tropical Smoothie Cafe!Honoring my integrity and giving my money to places that are caring & competent tastes way better anyway.
My smoothie tasted like the spinach was expired.
i liked the fresh smoothie and it taste lil blend (strawberry, banana and multivitamin)
Michael has the worst customer service in the greenbelt location. I suggest he needs more training.
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