Tropical Smoothie Cafe

Updated review-
I’ve since gone atleast 2 times and can confirm the staff
has greeted me on each occasion, they are swift with taking and preparing orders and also even given me a sheet of coupons. Glad to see this improvement.

There was a couple in front of me. No one was working the register. No one greeted me despite me saying hi- I don’t work there. The establishment was honestly stink and besides me waiting for atleast 8 mins with no one acknowledging me, I left. 0 stars, I passed 3 and decided to stop here since I let was my first time seeing it the day before. I’ll stick to the other 3! Thanks for nothing.

Atmosphere: 4

Food: 4

Service: 4

I didn’t catch his name but he worked 11/11 morning shift! I got my smoothie at 9am and told me about all the perks of having the app and about the grand opening! He’s great!

Healthiest and best food and smoothie option in Greenbelt.

Atmosphere: 5

Food: 5

Service: 5

I went Saturday and my experience was good they will definitely be seeing a lot of me.

Wonderful place and they got a lot of protein options very amazing service

Atmosphere: 5

Food: 5

Service: 5

Perla was vey nice and friendly. Her customer service was one 5 stars for sure. She was very kind to my children as well. I will definitely go back.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Island Green

10/10 good service, are you all currently hiring?

Atmosphere: 4

Food: 4

Service: 4

Clean and quick service!

Atmosphere: 5

Food: 5

Service: 5

Delicious food and quick friendly service!

Atmosphere: 5

Food: 5

Service: 5

I ordered a plant based meal on 08/12 through the Tropical Smoothie website to receive a call that there was no plant based meat. So, that means your website is not updated. Okay. I asked for a refund and the guy told me I had to call corporate (this has happened to me before but I thought they might’ve updated their website and processes).

I call corporate just for them to tell me they’ll send a email to the manager of that store to request one and they will get it with 15 min (doesn’t really help if the manager isn’t there which is why I couldn’t get a refund right away in the first place).

A day goes by and I haven’t heard anything so I call this morning, 8/14 and ask to speak with the manager. Once again he is not there. I ask if there was any supervisor or duty and the lady tells me no. At this point I’m annoyed so I ask if there is only one person in the store designated to give refunds and she replies yes. I ask for someone’s contact information and then she literally passed the phone to someone else and they both begin giggling. The girl who answered had to gather her composure and I could hear them both just continuing to laugh. She tells me the girl had to deal with something and had to go. How unprofessional is that? The new lady on the phone is now telling me that I have to call the Bethesda store to speak with the manager, who is Iglicio, if I want to get in contact with him.

I call and he’s not there just to get a lady to simply say, “Hello.” I was taken aback and had to check if I had the right number. When I asked if this was Tropical Smoothie, with an attitude she goes, “Uh, yeah.” Who are you all hiring?!

This is highly unacceptable to me. Corporate can’t tell me when I’m gonna receive a refund because they don’t have contact with the stores. They can only send request. What is the point of corporate, then? And I should not have to track someone down just to receive a refund when the site wasn’t update. I would’ve never ordered and gone through this AGAIN.

I am highly disappointed in Tropical Smoothie and livid you employ people who think it’s okay to pass phones and then laugh while customers are asking for refunds and to speak to a manager. Please know that you have loss a customer and I will be advising everyone I know to never order from any of your establishment again. This experience has been frustrating, the customer service has been horrible, and it makes no sense you all don’t have a central way to give customers refunds. Highly disappointed.

Service: 1

I ordered a plant based meal on 08/12 through the Tropical Smoothie website to receive a call that there was no plant based meat. So, that means your website is not updated. Okay. I asked for a refund and the guy told me I had to call corporate (this has happened to me before but I thought they might’ve updated their website and processes). I call corporate just for them to tell me they’ll send a email to the manager of that store to request one and they will get it with 15 min (doesn’t really help if the manager isn’t there which is why I couldn’t get a refund right away in the first place). A day goes by and I haven’t heard anything so I call this morning, 8/14 and ask to speak with the manager. Once again he is not there. I ask if there was any supervisor or duty and the lady tells me no. At this point I’m annoyed so I ask if there is only one person in the store designated to give refunds and she replies yes. I ask for someone’s contact information and then she literally passed the phone to someone else and they both begin giggling. The girl who answered had to gather her composure and I could hear them both just continuing to laugh. She tells me the girl had to deal with something and had to go. How unprofessional is that? The new lady on the phone is now telling me that I have to call the Bethesda store to speak with the manager, who is Iglicio, if I want to get in contact with him. I call and he’s not there just to get a lady to simply say, “Hello.” I was taken aback and had to check if I had the right number. When I asked if this was Tropical Smoothie, with an attitude she goes, “Uh, yeah.” Who are you all hiring?! This is highly unacceptable to me. Corporate can’t tell me when I’m gonna receive a refund because they don’t have contact with the stores. They can only send request. What is the point of corporate, then? And I should not have to track someone down just to receive a refund when the site wasn’t update. I would’ve never ordered and gone through this AGAIN. I am highly disappointed in Tropical Smoothie and livid you employ people who think it’s okay to pass phones and then laugh while customers are asking for refunds and to speak to a manager. Please know that you have loss a customer and I will be advising everyone I know to never order from any of your establishment again. This experience has been frustrating, the customer service has been horrible, and it makes no sense you all don’t have a central way to give customers refunds. Highly disappointed.