The prices for food is ridiculous $12 for the smallest 3 chicken fingers and a couple fries that were also small. The mozzarella sticks that we ordered with the bottomless apps had, the sticks were empty with the cheese all over the plate it was on and it was everytime we ordered it. The teriyaki wings looked it was burnt and came straight out of our homes airfryer it was beyond dry. BWW has gone so far downhill it's an absolute shame.
Atmosphere: 3
Food: 1
Service: 3
Bill Fullerton
While visiting Hagerstown for a wedding we decided to go to BWW for supper. The place was only about 25% full at the time of our visit. We placed our order and when it came out my wings were not there. The waitress said it would be just a few minutes. Not a problem until it became almost 30 minutes and still no wings for me. Obviously the problem is in the kitchen management. I told them to cancel my wings order as my wife had finished her meal by this time. Suddenly my order was ready. I told them that I requested it be canceled. They offered them to to go at no cost. I stood by the principal of it and said no and that I told them to cancel it. The waitress was not at fault. It was the kitchen management that screwed up.
Atmosphere: 3
Food: 3
Service: 2
Dr. Audrey Artis, Ed.D.
I arrived to pick up an order today at 5:20PM. Staff had me waiting and failed to acknowledge my presence. I had to inquire about the order. Then, another staff had to go get the soda after they took forever with my order. Unprofessional and lack organization. I will write an unsatisfactory review whenever I have this experience.
Atmosphere: 1
Service: 1
charlie milen
I was craving wings and got these tiny kitty bitty Lil things on top of it being all cold as well as the most stale and soggy brick of frys that were inedible waste of money. a kids cup size of $5 mac and cheese that isnt even full its like they scooped once and done not even 50% full!!! never ordering from here again . They also didnt give me a fork so guess I gotta scoop it with my hands.
Update: You aren't giving me any incentive to fill out your form. I got ripped off by paying almost $36 on inedible food then you expect me to fill out a form and not owning up to this or providing a refund or anything else? Definitely never eating at your terrible restaurant chain again. Get bent with that copy and paste response. Funny how even a majority of responses are saying management is the issue. Now I see why. Way to go running the ship in to the iceberg. Let her sink i say!
Atmosphere: 1
Food: 1
Service: 1
Richard Ferrari
I thought the service here was quite good and the atmosphere was inviting. Everything seemed clean. It was delicious and worth the money. It was a very good value.
Atmosphere: 5
Food: 5
Service: 5
walter ecker
Love it
Atmosphere: 5
Food: 5
Service: 5
Donna Hockman
Cauliflower “wings” were a great vegetarian option!
Food: 5
Service: 5
John Miller
Waited 15 minutes to be seated, it wasn't busy, the hostesses were all crowded together on their phones, 2 of them looked at us and then looked back at their phones, my wife called out to them, 1 looked at us and ignored us again, so we left. My wife is hispanic, I certainly hope that wasnt the reason, but it was completely ignorant the way we were treated. I reached out to the manager who said she'd talk to them, but that was the extent of it. No discount or any attempt to make things right or keep a customer. We wont be eating there again.
Service: 1
hailey weber
my boyfriend and i went here for UFC night, we got there pretty early and the place wasnt busy at all so we got a table fast. of course the place started to fill up fast and we both understood that it would progressively get busier and busier. i work in the food service myself so i completely understand how busy servers can be. but i dont understand why we couldnt find our server anywhere? again, it wasnt as busy when we first got there, plenty of tables were open. we got our first app in no time (bottomless apps) but it took over an hour just to get our drinks refiled and new apps. once we did get our other order, we still had so many dirty plates on our table that were never picked up, therefore we barely had any space on the high top tables. food was okay, but we are both pretty disappointed in the service as we felt we were forgotten about or ignored. not to mention, we did not get a good vibe from our server, they seemed irritated with us even though we had just been seated.
Atmosphere: 4
Food: 2
Service: 1
Jason Lewis
Mediocre food that took 50 minutes to make. Ordered online, and the order was to be done between 8:30-8:40. I walked out with my order at 9:22. How long does it take to fry up some wings and French fries? No one seemed to treat it like it was out of the ordinary for someone to wait almost an hour for their food. I've been to much better establishments that didn't take as long, to get freshly cooked cuisine. The restaurant was half empty too, so it definitely wasn't because the kitchen was swamped.
placed an online order that was supposed to be done between 8:30-8:40, and I walked out with my order at 9:22. How does it take almost an hour to fry some wings and French fries? Absolutely one of the worst cases of customer service I've ever had to deal with. No one batted an eye about it either, which means that it's obviously a common occurrence with this establishment. To top it off, the wings were over done and the fries were stale and cold.
Levi Miller
I went with 8 of my friends, all teenagers. When we walked in a waitress named penny came over and in the rudest most ignorant tone started correcting my friend about the menu then proceeded to walk away and say in a horribly rude tone. “And you better tip good” and glared rudely at us repeatedly. This was before we were even seated. When we got seated we had the best waitress Brittany. When we complained about Penny she apologized for her rude behavior and was so nice and went above and beyond. She would joke with us and not only was nice, but she was an amazing server, getting refills, getting boxes, checking on us. We ending up tipping Brittany almost $60 for a $160 cost. Almost 40%. This is why Penny needs to learn to not judge a book by its cover, and everyone needs to take some notes from the GOAT Brittany. (Might be Bethany I forget her name)
Atmosphere: 4
Food: 3
Service: 3
Andrew Markel
When someone walks into a restaurant to eat, they should never feel like a burden. That's exactly how we felt standing inside this BWW while waiting to be seated. Several employees walked by and never said a word. The bartender had to walk the whole way across the restaurant to seat us after he must've noticed us standing there for 5 to 7 minutes.
Even after we were seated, it was another 5 minutes until a waitress walked by and stated someone would be with us. We are talking about an empty restaurant at 5pm on a Wednesday.
They don't even deserve a mention of how the food was at this point. When the service is this bad, good luck getting repeat customers.
Atmosphere: 4
Food: 4
Service: 1
Chris K
Great service.
Our waitress was the best. Even on her typical day off dealing with a rude table, she maintained a great attitude.
The nachos have definitely improved since I've had them a few years ago! I will definitely order them again!!!
Atmosphere: 5
Food: 4
Service: 5
Jessica Allen
Went here the other day. First off, the apps were all burnt and looked dingy, like they’re cooking with old grease. Had the same issue a few weeks prior. The chips to the chips and salsa was so stale, sodas were flat. My husband and I ordered the BOGO deal. We each picked 15 wings in different flavors. They bought all the wings one tray all mixed together. My husband and I do not eat the same things at all. The garlic parm had Asian zing on it, etc. we said something to the waiter about it and he grabbed the tray with his hand to show us the stickers and told us he would try to help us tell which wings were which (we had 4 different flavors). Some of the wings looked half cooked. We decided to leave. Asked the waiter to pay for our drinks and apps. He went and got the manager who was just another kid who didn’t care about our issues at all. We’ve frequented this place for years. Lately every time you go in, it’s dead. We have LITERALLY waited up to 15 minutes almost every time for someone to come acknowledge us and seat us. Sadly, we will have to stop coming and judging by the comments this place is gonna be just like the others. Doesn’t look like it’s gonna last much longer.
The prices for food is ridiculous $12 for the smallest 3 chicken fingers and a couple fries that were also small. The mozzarella sticks that we ordered with the bottomless apps had, the sticks were empty with the cheese all over the plate it was on and it was everytime we ordered it. The teriyaki wings looked it was burnt and came straight out of our homes airfryer it was beyond dry. BWW has gone so far downhill it's an absolute shame.
Atmosphere: 3
Food: 1
Service: 3
While visiting Hagerstown for a wedding we decided to go to BWW for supper. The place was only about 25% full at the time of our visit. We placed our order and when it came out my wings were not there. The waitress said it would be just a few minutes. Not a problem until it became almost 30 minutes and still no wings for me. Obviously the problem is in the kitchen management. I told them to cancel my wings order as my wife had finished her meal by this time. Suddenly my order was ready. I told them that I requested it be canceled. They offered them to to go at no cost. I stood by the principal of it and said no and that I told them to cancel it. The waitress was not at fault. It was the kitchen management that screwed up.
Atmosphere: 3
Food: 3
Service: 2
I arrived to pick up an order today at 5:20PM. Staff had me waiting and failed to acknowledge my presence. I had to inquire about the order. Then, another staff had to go get the soda after they took forever with my order. Unprofessional and lack organization. I will write an unsatisfactory review whenever I have this experience.
Atmosphere: 1
Service: 1
I was craving wings and got these tiny kitty bitty Lil things on top of it being all cold as well as the most stale and soggy brick of frys that were inedible waste of money. a kids cup size of $5 mac and cheese that isnt even full its like they scooped once and done not even 50% full!!! never ordering from here again . They also didnt give me a fork so guess I gotta scoop it with my hands.
Update: You aren't giving me any incentive to fill out your form. I got ripped off by paying almost $36 on inedible food then you expect me to fill out a form and not owning up to this or providing a refund or anything else? Definitely never eating at your terrible restaurant chain again. Get bent with that copy and paste response. Funny how even a majority of responses are saying management is the issue. Now I see why. Way to go running the ship in to the iceberg. Let her sink i say!
Atmosphere: 1
Food: 1
Service: 1
I thought the service here was quite good and the atmosphere was inviting. Everything seemed clean. It was delicious and worth the money. It was a very good value.
Atmosphere: 5
Food: 5
Service: 5
Love it
Atmosphere: 5
Food: 5
Service: 5
Cauliflower “wings” were a great vegetarian option!
Food: 5
Service: 5
Waited 15 minutes to be seated, it wasn't busy, the hostesses were all crowded together on their phones, 2 of them looked at us and then looked back at their phones, my wife called out to them, 1 looked at us and ignored us again, so we left. My wife is hispanic, I certainly hope that wasnt the reason, but it was completely ignorant the way we were treated. I reached out to the manager who said she'd talk to them, but that was the extent of it. No discount or any attempt to make things right or keep a customer. We wont be eating there again.
Service: 1
my boyfriend and i went here for UFC night, we got there pretty early and the place wasnt busy at all so we got a table fast. of course the place started to fill up fast and we both understood that it would progressively get busier and busier. i work in the food service myself so i completely understand how busy servers can be. but i dont understand why we couldnt find our server anywhere? again, it wasnt as busy when we first got there, plenty of tables were open. we got our first app in no time (bottomless apps) but it took over an hour just to get our drinks refiled and new apps. once we did get our other order, we still had so many dirty plates on our table that were never picked up, therefore we barely had any space on the high top tables. food was okay, but we are both pretty disappointed in the service as we felt we were forgotten about or ignored. not to mention, we did not get a good vibe from our server, they seemed irritated with us even though we had just been seated.
Atmosphere: 4
Food: 2
Service: 1
Mediocre food that took 50 minutes to make. Ordered online, and the order was to be done between 8:30-8:40. I walked out with my order at 9:22. How long does it take to fry up some wings and French fries? No one seemed to treat it like it was out of the ordinary for someone to wait almost an hour for their food. I've been to much better establishments that didn't take as long, to get freshly cooked cuisine. The restaurant was half empty too, so it definitely wasn't because the kitchen was swamped.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
placed an online order that was supposed to be done between 8:30-8:40, and I walked out with my order at 9:22. How does it take almost an hour to fry some wings and French fries? Absolutely one of the worst cases of customer service I've ever had to deal with. No one batted an eye about it either, which means that it's obviously a common occurrence with this establishment. To top it off, the wings were over done and the fries were stale and cold.
I went with 8 of my friends, all teenagers. When we walked in a waitress named penny came over and in the rudest most ignorant tone started correcting my friend about the menu then proceeded to walk away and say in a horribly rude tone. “And you better tip good” and glared rudely at us repeatedly. This was before we were even seated. When we got seated we had the best waitress Brittany. When we complained about Penny she apologized for her rude behavior and was so nice and went above and beyond. She would joke with us and not only was nice, but she was an amazing server, getting refills, getting boxes, checking on us. We ending up tipping Brittany almost $60 for a $160 cost. Almost 40%. This is why Penny needs to learn to not judge a book by its cover, and everyone needs to take some notes from the GOAT Brittany. (Might be Bethany I forget her name)
Atmosphere: 4
Food: 3
Service: 3
When someone walks into a restaurant to eat, they should never feel like a burden. That's exactly how we felt standing inside this BWW while waiting to be seated. Several employees walked by and never said a word. The bartender had to walk the whole way across the restaurant to seat us after he must've noticed us standing there for 5 to 7 minutes.
Even after we were seated, it was another 5 minutes until a waitress walked by and stated someone would be with us. We are talking about an empty restaurant at 5pm on a Wednesday.
They don't even deserve a mention of how the food was at this point. When the service is this bad, good luck getting repeat customers.
Atmosphere: 4
Food: 4
Service: 1
Great service.
Our waitress was the best. Even on her typical day off dealing with a rude table, she maintained a great attitude.
The nachos have definitely improved since I've had them a few years ago! I will definitely order them again!!!
Atmosphere: 5
Food: 4
Service: 5
Went here the other day. First off, the apps were all burnt and looked dingy, like they’re cooking with old grease. Had the same issue a few weeks prior. The chips to the chips and salsa was so stale, sodas were flat. My husband and I ordered the BOGO deal. We each picked 15 wings in different flavors. They bought all the wings one tray all mixed together. My husband and I do not eat the same things at all. The garlic parm had Asian zing on it, etc. we said something to the waiter about it and he grabbed the tray with his hand to show us the stickers and told us he would try to help us tell which wings were which (we had 4 different flavors). Some of the wings looked half cooked. We decided to leave. Asked the waiter to pay for our drinks and apps. He went and got the manager who was just another kid who didn’t care about our issues at all. We’ve frequented this place for years. Lately every time you go in, it’s dead. We have LITERALLY waited up to 15 minutes almost every time for someone to come acknowledge us and seat us. Sadly, we will have to stop coming and judging by the comments this place is gonna be just like the others. Doesn’t look like it’s gonna last much longer.
Atmosphere: 1
Food: 1
Service: 1
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