I've been here probably 20 times over the last 10 years (not by choice) and literally every single time my order is wrong. Carry out always has a line of people that have been waiting 20+ minutes, food comes out 30+ minutes later than promised, and the food is wrong. Literally every. single. time. I hear customers complain every time I'm here too. I have no idea how this place is still in business. I have never once had a good experience here and will be thankful when they shut down and my friends stop wanting to come here. Don't come here hungry or you will leave hangry.
Atmosphere: 1
Food: 2
Service: 1
ChrisHC26 awesome sauce
Great time, great food, friendly atmosphere
Atmosphere: 5
Food: 5
Service: 5
T S
Nice place. Food was good and came out quickly. A shining light in the gulag of Hagerstown.
Atmosphere: 5
Food: 5
Service: 5
Lisa Hawkins
The bartenders are awesome. Their service is really good, but the wings? Omg the worst. They advertise “spun” wings but….that is a joke. The kitchen staff only sprinkles seasonings over the top of the wings. They don’t coat them. Absolutely not spun. The 1/2 off wings mean half the seasoning I guess. And any wings under the celery get no seasoning at all. Is this the norm? YES! Every freaking week. We meet friends here every week and that…,and the bartenders is why we come. The kitchen staff sucks. Lazy. Every week we have to ask for more seasonings so we can do their job for them. Where is the manager? Where is the supervision of the kitchen? Come for the bartenders, not the food. The Frederick location has MUCH better food.
UPDATE: second time in a row that the wings had a little seasoning sprinkled on the top and absolutely none on the bottom. I posted a pic this week. I’ll keep updating every week as the poor kitchen service continues. FYI the shift manager is the person who brought me my wings so no one is checking these orders.
Atmosphere: 3
Food: 1
Service: 5
Gerald Sines
ABSOLUTELY HORRIBLE waited 10 minutes 3 employees walked by the 2 of us and 3 young ladies in front of us the 3 young girls left after not being acknowledged we did the same the girls went to outback we went to Chili's STAY AWAY from bww
Atmosphere: 1
Food: 1
Service: 1
Jon L
Had a carryout order here a couple of months ago and realized we were missing food when we got home. Called the restaurant and talked to a manager who said they would refund back what was missing and said it would take 4-6 weeks to post back to my card. Never happened. That manager needs fired for lying. I would have drove back to get the missing food but it wasn't worth the 20 minute drive back. Lesson learned i should have went back or checked my food before leaving.
Atmosphere: 4
Food: 5
Service: 4
Kasey M
The worst restaurant service I have ever experienced. The ‘waitress’ should have just said ‘Please leave, I don’t want you here’. We believe her name is Penny. She was downright insufferable and so extremely unpleasant. A party of 4 of us stood at the front for several minutes, confused as to why this ‘waitress’ kept walking by but never made eye contact. I eventually asked if we should seat ourselves as there was no sign that said otherwise and she was very clearly Avoiding us. She responded with a hostile ‘no’ while throwing her hands in the air and then proceeded to tell us to go sit down wherever. Once we sat at a high top in the bar area, she came over and went around the bar, never once making eye contact. She just looked miserable. We sat for a few minutes and then all of a sudden, this ‘waitress’ begins complaining loudly to a patron at the bar that the guy she was serving left her no tip. At this point, I turned around and told her the reason she isn’t getting tips is because of her absolute trash attitude. My party of 4 left and we went to chillis instead. Where we received some of the best customer service ever provided. DONT GO HERE, just ride right over to chillis instead!
Atmosphere: 1
Service: 1
Timothy Poffenberger
There were only 3 other tables that had people seated. Yet we waited over 5 minutes to be seated and a long while to even get a drink or have put order started. My wings were prepared incorrectly with sauce rather than dry rub and his burger was very dry. Both meals were over cooked. The bathroom was very cruddy. Service was not good. Food was not prepared properly. There was 1 guy that waited the table and bar which I understand. No one was in there but a few of us. I love BWs. Our absolutely favorite place for Burger and wings. However, we will not return to the Hagerstown store. Maybe it was an off day for them but for $50, we expected something much better than what we got. Martinsburg and Inwood, WV locations are awesome. Even the Winchester and VA store is amazing.
Atmosphere: 3
Food: 2
Service: 2
Devin Brown
Food costs have gone up and the quality has gone down. I don't like the rebranding of the menus. The food quality is sub par compared to the price. Second review years later. Went back and all of the fried food was burnt. Associate on the phone seemed annoyed at my request to speak to a manager. My thoughts were if you did it right I wouldn't have to waste my time or yours. The manager told me to come to the store for a replacement. After a 5 or so minutes conversation. I was told I could get half my money back. That would be fine if you only messed up half.
TLDR I won't be going back to the Hagerstown location. Hopefully whoever the general manager is at Hagerstown coaches there team before they go out of business. Martinsburg location is great Hagerstown not so much
Food came out cold, took forever to make a drink, hostess was blazed out of her mind… our server Ava was the only highlight of our night. Kind, fun hearted, and on point with what we needed. Just wish this establishment ran as well as Ava performs her duties.
Atmosphere: 3
Food: 1
Service: 3
Matthew Ridenour
Waiting here 30 mins after my order said it was supposed to be ready. And didn't even include the ranch and other addons that we selected online.
Atmosphere: 1
Food: 1
Service: 1
Terry Weller
Great wings as expected
Atmosphere: 5
Food: 5
Service: 5
Brutha Barah
I've tried all the wing flavors and I love them all. My favorite is the bbq flavor with ranch in the side. You can never go wrong with wings and fries. This is my favorite location
Atmosphere: 5
Food: 5
Service: 5
Laquonia Gray
My family and I stopped by for a late dinner after our sons basketball practice and will NEVER RETURN!!! The waitress I think her name was Alexis per the receipt was absolutely terrible. We waited forever to have our order taken just for our food to come out cold, burnt and wrong. She was vaping in the store like she was home. My husband had to go get silverware and napkins for our table, he even had to go to the refill our kids drinks himself. When I mentioned my disappointment she pretty much stated that she did not care. I get these are stressful times that we are living in but while working in customer service with a bad attitude and someone is giving you there hard earned money and you treat them like crap is COMPLETELY UNACCEPTABLE!!! The whole bill should have been comped but it wasent, NEVER AGAIN!!!!
Sunday B- Dubbs vibes
Atmosphere: 3
Food: 3
Service: 3
I've been here probably 20 times over the last 10 years (not by choice) and literally every single time my order is wrong. Carry out always has a line of people that have been waiting 20+ minutes, food comes out 30+ minutes later than promised, and the food is wrong. Literally every. single. time. I hear customers complain every time I'm here too. I have no idea how this place is still in business. I have never once had a good experience here and will be thankful when they shut down and my friends stop wanting to come here. Don't come here hungry or you will leave hangry.
Atmosphere: 1
Food: 2
Service: 1
Great time, great food, friendly atmosphere
Atmosphere: 5
Food: 5
Service: 5
Nice place. Food was good and came out quickly. A shining light in the gulag of Hagerstown.
Atmosphere: 5
Food: 5
Service: 5
The bartenders are awesome. Their service is really good, but the wings? Omg the worst. They advertise “spun” wings but….that is a joke. The kitchen staff only sprinkles seasonings over the top of the wings. They don’t coat them. Absolutely not spun. The 1/2 off wings mean half the seasoning I guess. And any wings under the celery get no seasoning at all. Is this the norm? YES! Every freaking week. We meet friends here every week and that…,and the bartenders is why we come. The kitchen staff sucks. Lazy. Every week we have to ask for more seasonings so we can do their job for them. Where is the manager? Where is the supervision of the kitchen? Come for the bartenders, not the food. The Frederick location has MUCH better food.
UPDATE: second time in a row that the wings had a little seasoning sprinkled on the top and absolutely none on the bottom. I posted a pic this week. I’ll keep updating every week as the poor kitchen service continues. FYI the shift manager is the person who brought me my wings so no one is checking these orders.
Atmosphere: 3
Food: 1
Service: 5
ABSOLUTELY HORRIBLE waited 10 minutes 3 employees walked by the 2 of us and 3 young ladies in front of us the 3 young girls left after not being acknowledged we did the same the girls went to outback we went to Chili's STAY AWAY from bww
Atmosphere: 1
Food: 1
Service: 1
Had a carryout order here a couple of months ago and realized we were missing food when we got home. Called the restaurant and talked to a manager who said they would refund back what was missing and said it would take 4-6 weeks to post back to my card. Never happened. That manager needs fired for lying. I would have drove back to get the missing food but it wasn't worth the 20 minute drive back. Lesson learned i should have went back or checked my food before leaving.
Atmosphere: 4
Food: 5
Service: 4
The worst restaurant service I have ever experienced. The ‘waitress’ should have just said ‘Please leave, I don’t want you here’. We believe her name is Penny. She was downright insufferable and so extremely unpleasant. A party of 4 of us stood at the front for several minutes, confused as to why this ‘waitress’ kept walking by but never made eye contact. I eventually asked if we should seat ourselves as there was no sign that said otherwise and she was very clearly
Avoiding us. She responded with a hostile ‘no’ while throwing her hands in the air and then proceeded to tell us to go sit down wherever. Once we sat at a high top in the bar area, she came over and went around the bar, never once making eye contact. She just looked miserable. We sat for a few minutes and then all of a sudden, this ‘waitress’ begins complaining loudly to a patron at the bar that the guy she was serving left her no tip.
At this point, I turned around and told her the reason she isn’t getting tips is because of her absolute trash attitude. My party of 4 left and we went to chillis instead. Where we received some of the best customer service ever provided. DONT GO HERE, just ride right over to chillis instead!
Atmosphere: 1
Service: 1
There were only 3 other tables that had people seated. Yet we waited over 5 minutes to be seated and a long while to even get a drink or have put order started. My wings were prepared incorrectly with sauce rather than dry rub and his burger was very dry. Both meals were over cooked. The bathroom was very cruddy. Service was not good. Food was not prepared properly. There was 1 guy that waited the table and bar which I understand. No one was in there but a few of us. I love BWs. Our absolutely favorite place for Burger and wings. However, we will not return to the Hagerstown store. Maybe it was an off day for them but for $50, we expected something much better than what we got. Martinsburg and Inwood, WV locations are awesome. Even the Winchester and VA store is amazing.
Atmosphere: 3
Food: 2
Service: 2
Food costs have gone up and the quality has gone down. I don't like the rebranding of the menus. The food quality is sub par compared to the price.
Second review years later. Went back and all of the fried food was burnt. Associate on the phone seemed annoyed at my request to speak to a manager. My thoughts were if you did it right I wouldn't have to waste my time or yours. The manager told me to come to the store for a replacement. After a 5 or so minutes conversation. I was told I could get half my money back. That would be fine if you only messed up half.
TLDR I won't be going back to the Hagerstown location. Hopefully whoever the general manager is at Hagerstown coaches there team before they go out of business. Martinsburg location is great Hagerstown not so much
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
Food came out cold, took forever to make a drink, hostess was blazed out of her mind… our server Ava was the only highlight of our night. Kind, fun hearted, and on point with what we needed. Just wish this establishment ran as well as Ava performs her duties.
Atmosphere: 3
Food: 1
Service: 3
Waiting here 30 mins after my order said it was supposed to be ready. And didn't even include the ranch and other addons that we selected online.
Atmosphere: 1
Food: 1
Service: 1
Great wings as expected
Atmosphere: 5
Food: 5
Service: 5
I've tried all the wing flavors and I love them all. My favorite is the bbq flavor with ranch in the side. You can never go wrong with wings and fries. This is my favorite location
Atmosphere: 5
Food: 5
Service: 5
My family and I stopped by for a late dinner after our sons basketball practice and will NEVER RETURN!!! The waitress I think her name was Alexis per the receipt was absolutely terrible. We waited forever to have our order taken just for our food to come out cold, burnt and wrong. She was vaping in the store like she was home. My husband had to go get silverware and napkins for our table, he even had to go to the refill our kids drinks himself. When I mentioned my disappointment she pretty much stated that she did not care. I get these are stressful times that we are living in but while working in customer service with a bad attitude and someone is giving you there hard earned money and you treat them like crap is COMPLETELY UNACCEPTABLE!!! The whole bill should have been comped but it wasent, NEVER AGAIN!!!!
Atmosphere: 1
Food: 1
Service: 1
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