Burger King
17532 Valley Mall Rd, Hagerstown
(301) 582-4447
Recent Reviews
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I’m going to this place a few times a week. Always great and friendly service and good food. I can’t believe what these workers have to put up with. Today they got yelled at, threatened and had to put up with racial slurs. The manager on duty was handeling it so calm. I will keep on coming back! These people are great and don’t deserve anything, not even close to that!
Atmosphere: 5
Food: 5
Service: 5
This burger king is hit or miss like all fast food places
Atmosphere: 2
Food: 3
Service: 1
The food is almost always cold. The employees are always rude. I hate this location. It's the closest to my home. They make sloppy food. Always forget my cheese. Horrible.
Atmosphere: 1
Food: 1
Service: 1
This is the worst exit to stop for BK, is a maze to get in and out. Not sure who thought 🤔 of building this place on that location. Bathroom stinked of dirty water .
Atmosphere: 1
Food: 4
Service: 5
The lady at the front counter around 12pm on 12/9/2025 was awesome! She made my day. Service was fast! Cookies were hard but edible, other food was great.
Atmosphere: 5
Food: 4
Service: 5
The lady who just took out order was rude and wouldn't let me use my coupons very disrespectful and made us leave the windows and pull forward cause she got mad about us asking for more condiments very bad experience 10 of 10 do not recommend coming here unless you want to be disrespected bailey I was told her name is
Atmosphere: 1
Food: 2
Service: 1
I came through the drive through this evening with my girlfriend to place an order after working a 12 hour healthcare shift to 1. Be rushed while was ordering 2. Hear the person on the mic huffing because I wasn’t quick enough 3. Throwing the bag in my face … Jealeah I believe is her name with red braids, she was sweet but acted as if I was inconveniently bothering her by ordering my food and going to the window to get it. There was also a lady standing there while she (Jealeah) was putting my food in my bag and kept staring at me with death glares. She has blond hair and acted as if she wasn’t on the clock and she didn’t really want to be there. I’ve worked in fast foot my whole life and don’t like to write reviews like this, but I didn’t appreciate the service I had today. My food was fresh but considering customer service was terrible tonight 11/22/2025 @8:00PM
Atmosphere: 1
Food: 5
Service: 1
They're food is good they just mix up the order sometimes!
Atmosphere: 4
Food: 4
Service: 4
I asked for two low carb bacon Kings and specifically marked no ketchup. I can't have ketchup, I have an allergic reaction to sugar. The girls behind the counter were extremely nice, and we're on top of their job, I don't know what the MasterChef is doing back there though.
Atmosphere: 5
Food: 5
Service: 3
Bailey is a hard working lady. I stop here every day for coffee and sometimes for dinner and she is always there , she is so polite and friendly. I vote for her to get employee of the month
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Don’t go to this Burger King just ordered some jalapeño popper bites that are burnt to hell and onion rings that are well uncooked all the food was cold. Just don’t go. Here Not worth your money
Atmosphere: 1
Food: 1
Service: 1
Shouldn’t even be a franchise. Rude customer service.
Atmosphere: 1
Food: 1
Service: 1
One of the most disgusting experiences I've ever had in my life. An over priced, horrible tasting meal. Took one bite and threw it in the trash. The driver disregarded instructions, though specific, and just threw the carryout bag in the yard outside my front door. Not only was it cold but it had a weird taste to it. The fries had left over,( I assume), onion rings mingled though I didn't order them. It was totally disgusting and for $20 (for a Jr. Whopper meal) I expected at least a half decent hamburger. I only ordered bc my husband was sick, normally I cook every night, so I thought I'd give myself a break but wow, what a mistake that was. I'll never, ever order or go to bk again. I honestly felt like someone had purposely spit on my meal. I have struggled with an eating disorder for years anyway, and this just fuels my fire. Good luck bk, you suck so badly even a person with an ed won't eat there.
Manager or corporate needs to look into these lazy people closing their doors 2 hours before they close! I came at 9pm when they’re supposed to close at 10:30pm and the employees locked the door as I was walking up!
Atmosphere: 1
Food: 1
Service: 1
Very cheerful service employee.
Atmosphere: 5
Food: 5
Service: 5
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