Food was decent at best. Management really needs to check these employees (and whoever was manager on duty yesterday afternoon). Was rude to my mother and ignored us when we walked in and went to the front counter to order our food. Get a different job if you don't like it that much. Nobody told you to work in fast food. It's not hard to be respectful to people. Especially when they didn't do anything to you.
Atmosphere: 2
Food: 2
Service: 1
Teresa Toone
I got a whopper $7.41 and it was cold. They were a bit busy and the wait was 15 minutes to get it. Not my usual experience but not a good one.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Hamburger
brian jeffers
15 dollars for food should NEVER be charged extra for condiments bbq for fries … no sorry thats extra extra thing of marinara for motz sticks hmmmmm geee i suppose I will do you this large favor Quit running this place like a broke Chinese restaurant it’s Burger King!
Atmosphere: 3
Food: 3
Service: 3
William Wiesner
Same old, low quality food as expected.
Atmosphere: 2
Food: 3
Service: 5
Recommended dishes: Onion Rings, Hamburger
Melvin Bowman
$15 for a combo meal that was likely sitting for hours since it was soggy. Save your money and go elsewhere
Atmosphere: 1
Food: 1
Service: 1
Santos Chavez
The worst store I have ever visited, angry and slow people
Jeff
This is my favorite BK to order from. The food is always great. It's hot, doesn't take long, and is always accused.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Ring, Double Whopper
Terry Weller
Very polite staff, with good fast food
Theodus Davis
Can someone tell me if you order a double whopper with cheese doesn't it suppose to come with lettuce and tomatoes onion and pickels , these people give me two patties with cheese and two Buns and mayonnaise and mustard that's it , I really needs to start checking my orders before leaving very disappointed and meat and bread cost fourteen dollars out here in heagerstown, Maryland dam shame
Breakfast is good, but I got to stop...gaining weight!!!
Food: 5
Service: 5
Recommended dishes: French Fries, Crispy Chicken Sandwich, BK Chicken Fries, French Toast Sticks
Charles Dorsey
I would go again fast friendly service
Atmosphere: 5
Food: 5
Service: 5
GREGG CARPENTER
After ordering online, I went to restaurant only to wait for food to be prepared. There was only 1 car in front of us and 1 in back so wasn't busy and as a result of the longer wait I was late for work. Then I get ready to enjoy my meal at dinner break only to find out that they screwed up the order and gave me spicy wraps instead of the chicken philly wrap. I didn't know this until I ate it that it was spicy as packaging wasn't clear on that. I filled out their survey and asked to be contacted but no one has emailed or called. Looks like the management there at the valley Mall location doesn't care just like the employees they hire. I want my money back or the wraps I ordered!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Cheeseburger, Onion Rings, Hamburger
Big AL
Whoever works the night crew is terrible, ask for double whopper get whopper Junior instead which is burnt
Atmosphere: 1
Food: 3
Service: 1
Tee
Went through drivethru on Saturday April 27,2024. Welcome to Burger King may I take your order, I say my order then say that’s it, idiot says I didn’t hear a word you said I repeat the order louder and slower another idiot female this time says we were just asking since we didn’t hear you, me I was repeating it louder and slower so you could… We went to McDonald’s I didn’t trust them making me nothing, never will return either dirty place.
Food was decent at best. Management really needs to check these employees (and whoever was manager on duty yesterday afternoon). Was rude to my mother and ignored us when we walked in and went to the front counter to order our food. Get a different job if you don't like it that much. Nobody told you to work in fast food. It's not hard to be respectful to people. Especially when they didn't do anything to you.
Atmosphere: 2
Food: 2
Service: 1
I got a whopper $7.41 and it was cold. They were a bit busy and the wait was 15 minutes to get it. Not my usual experience but not a good one.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Hamburger
15 dollars for food should NEVER be charged extra for condiments bbq for fries … no sorry thats extra extra thing of marinara for motz sticks hmmmmm geee i suppose I will do you this large favor Quit running this place like a broke Chinese restaurant it’s Burger King!
Atmosphere: 3
Food: 3
Service: 3
Same old, low quality food as expected.
Atmosphere: 2
Food: 3
Service: 5
Recommended dishes: Onion Rings, Hamburger
$15 for a combo meal that was likely sitting for hours since it was soggy. Save your money and go elsewhere
Atmosphere: 1
Food: 1
Service: 1
The worst store I have ever visited, angry and slow people
This is my favorite BK to order from. The food is always great. It's hot, doesn't take long, and is always accused.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Ring, Double Whopper
Very polite staff, with good fast food
Can someone tell me if you order a double whopper with cheese doesn't it suppose to come with lettuce and tomatoes onion and pickels , these people give me two patties with cheese and two Buns and mayonnaise and mustard that's it , I really needs to start checking my orders before leaving very disappointed and meat and bread cost fourteen dollars out here in heagerstown, Maryland dam shame
Food: 1
Service: 3
Recommended dishes: French Fries, Hamburger
Great place to eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Onion Rings, Hamburger
Restaurantji Recommends
Breakfast is good, but I got to stop...gaining weight!!!
Food: 5
Service: 5
Recommended dishes: French Fries, Crispy Chicken Sandwich, BK Chicken Fries, French Toast Sticks
I would go again fast friendly service
Atmosphere: 5
Food: 5
Service: 5
After ordering online, I went to restaurant only to wait for food to be prepared. There was only 1 car in front of us and 1 in back so wasn't busy and as a result of the longer wait I was late for work. Then I get ready to enjoy my meal at dinner break only to find out that they screwed up the order and gave me spicy wraps instead of the chicken philly wrap. I didn't know this until I ate it that it was spicy as packaging wasn't clear on that. I filled out their survey and asked to be contacted but no one has emailed or called. Looks like the management there at the valley Mall location doesn't care just like the employees they hire. I want my money back or the wraps I ordered!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Cheeseburger, Onion Rings, Hamburger
Whoever works the night crew is terrible, ask for double whopper get whopper Junior instead which is burnt
Atmosphere: 1
Food: 3
Service: 1
Went through drivethru on Saturday April 27,2024. Welcome to Burger King may I take your order, I say my order then say that’s it, idiot says I didn’t hear a word you said I repeat the order louder and slower another idiot female this time says we were just asking since we didn’t hear you, me I was repeating it louder and slower so you could… We went to McDonald’s I didn’t trust them making me nothing, never will return either dirty place.
Atmosphere: 1
Food: 1
Service: 1
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