Burger King

17532 Valley Mall Rd, Hagerstown
(301) 582-4447

Recent Reviews

Ciara Taronji

Worst drive through service! Manager is a bitter angry woman. Yells at customers and tells them to leave. Rude, inappropriate, and unprofessional. Setting an awful example to her staff on how to treat customers. One gentleman did apologize for her awful behavior.

Katie Schoen

As soon as I walked through the first set of doors I was given a dirty look by a woman wearing a tan T-shirt. Nobody greeted us when we walked in at all! It was almost like they were laughing at myself and my client which is super unprofessional in my opinion. My client is mentally handicapped and I was given the impression from when we first walked in that my experience wasn’t going to be the greatest. Also I’m not sure if they are supposed to be wearing jeans as part of their uniform especially a manager….I also noticed every other customer that walked in got a welcome and was treated way differently then my client and I. I could honestly care less how I’m treated but in respect my client should’ve been welcomed and etc as everyone else that was behind us. And when his food was brought out in a tray I was given a dirty look yet again when it wasn’t even my food and everyone behind us was spoken to kindly.

Atmosphere: 2

Food: 5

Service: 2

Matt Prevette

$17 for a combo meal. id recommend going to a steakhouse, due to very increased

Atmosphere: 1

Food: 1

Service: 1

Mitchell

My dude that's at the drive through is a real one! Food always good and fast service. BBQ my dude100%

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hamburger

Adam Tolson

Honestly. This place could be pretty good. The food is good, the service is kind.But this is the third time in recent memory I've tried to go and their card system has been down. It's time for an upgrade or replacement yall

Atmosphere: 2

Food: 4

Service: 5

Dave Boone (Karen)

When options are limited...

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Hamburger, French Fries, Chicken Nuggets, Chicken Sandwich

Vance Winters

Line everything about Burger King. I only wished they kept the cheesy tots as a part of the permanent

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Onion Rings, Bacon Cheeseburger, Bacon & Cheese Whopper Sandwich, Bacon King Jr Sandwich, Double Bacon  Breakfast Sourdough King, Egg & Cheese Croissan'Wich, Crispy Chicken Sandwich, Chicken Nuggets, Chicken Sandwich, Cheeseburger

Matthew McCarty

I am beyond PISSED because I’ve had the WORST EXPERIENCES at this location because they either weren’t accepting card payments, sold out of certain items, short staffed or their machines weren’t working. I will GLADLY go elsewhere and take my business because I needed a quick bite before my next shift and now I have to make do with some light snacks…… let’s only hope they get it together because it could be soon that they SHUTTER that location.

Atmosphere: 2

Food: 3

Service: 2

Pat Slayman

Food was hot and tasty worst service I have had in a long time employees more interested being on their cell phones then waiting on the customers who pay their paychecks. The employees uniforms were filthy creating an unsanitary environment, full beards not covered. I guess the local health department has not been there for a while

Atmosphere: 1

Food: 5

Service: 1

MythicPossum

Worst place

Atmosphere: 1

Food: 1

Service: 1

Daniel Frederick

I ask for a cherry coke soda not a slushy if u did have the soda u could have said something instead of just assuming I wanted a

Atmosphere: 1

Service: 1

xirofksgvn X

It's probably the best fast food burger

Atmosphere: 2

Food: 5

Service: 5

Kathryn Hoffman

We ordered thru door dash, sat here waiting. 1hr later BK is canceling our order saying there is a Merch issue, which basically means they don't have enough burgers to fill our order and are too lazy to put anymore burgers on the grill. Now in the length of time we waited they could have made more burgers and filled out order. And we now have to wait 3 to 5 business days to be refunded the money we payed for food we never got. Oh and btw the BK beside Sharpsburg walmart is the same way. I will never order food from this establishment ever again. You don't even deserve the one star I gave. If you can't serve the public any better than this, close your doors, go out of business.

Atmosphere: 1

Food: 1

Service: 1

Thomas Childs

So I walked in the store to an employee cleaning the lobby and notice right away that even the drink station was clean. Then I was greeted politely at the register to have my order taken. When my order was called I got my food from the counter and was asked if I need condiments.

Atmosphere: 5

Food: 5

Service: 5

Premier Smith

Idk who you guys got making burgers in there but sheesh ! My order was AMAZING. I’ve ate at two other BKs in the last 2-3 weeks and hands down Valley mall BK blows the other BKs out of the water ! Damn near as good as it looks on TV ! Lol so thank you for the great service and great food as well ! Please keep whoever you have making these burgers around ! Lol

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hamburger, Rodeo King

Load More