If I could give this specific store a 0 star I would. I ordered a pizza to be delivered to Journey Kidz at the Valley Mall, and it was cancelled right as the delivery was scheduled to be at the store. I called the store to ask why they cancelled it and a lady had told me it was not to be delivered because there wasn’t “delivery enough instruction.” Sounds like your workers are too lazy to get out of their cars and do the job they are paid to do. Very disappointing but not very surprising. Do better Virgina Ave Dominos!! Or get better employees who will! Not to mention, I ordered from this same establishment earlier in the month and had no issue with the adress then!! Same address on there and everything!! Outrageous!! Lazy, lazy, rude workers. Will never order from here again. Would rather starve.
I called in my order at 5:08 never got it till 5:50 and the lady on the phone told me one price and when it was delivered it was $10:00 more . It’s supposed to be 30 minutes or less or it’s free all I heard was what a rough time the store was having. I’ll never order from this establishment again
Food: 4
Service: 1
John Collins
On Saturday September 28th @.10:16 pm, my husband and I ordered from this establishment on Virginia Ave in Hagerstown, MD. I ordered myself the 12pc spicy Jalapeno -Pineapple. My husband the 8 piece Honey BBQ Wings we ordered a 3 piece lava cake and a 2 liter of coke. Now my husband and my family our from out of town and my husband was to preach today at a visiting church in the local area. So, last night saturday the 28th of September we placed our order with Domino's and we received it fairly quickly. After we say down to eat we noticed my order had jalapenos on it and I'd ask to please not add them due to they swell my tongue. My husbands Honey BBQ Wings wasn't BBQ at all. They were plain wings with no type of toping, but however there was a small thing of ranch dipping sauce. The Lava cakes are to come 3 in a box. We received 2. The only thing that we received to be correct out of our total order was the 2 liter of coke. I placed the order a few minutes after ten that night,but as soon as we noticed the issues I contacted Domino's not once but three times with no answer. I of course kept my receipt and called back the following day Sunday September 29th. Ask to speak with the manager in duty and the female whom answered stated she had in fact been the manager on duty for that shift. I explained everything to her as I did above and ask if I could please have the order corrected and replaced please. I was told no! She wasn't the manager in shift last night and being I didn't speak with him last night there was nothing that could or would be done. I said ma'am I in fact called last night three times and didn't you just get through telling me you can see when I call in to your establishment and she stated yes. I said then you should then be able to see I called last night three times from this exact number then correct? She said no actually because it's a new day. I then stayed ihabe my receipt. I'm not trying to get over in anyone id just like the food or order and it be correct. I paid $38.81 for my order. She then ask if I took photos of our food to prove my accusations. I said ma'am I infact did not and it never crossed my mind because I have my receipt and I called three times within a hour of my order being delivered and got no answer. She says well did you push option two..i said ma'am yes I did..long story short she again says even though she sees my order in her system along with me having my receipt she will not replace the mistake that was m order. I offered to even pay for delivery driver to come back out and tip the driver and get told no also..I ask to speak with the manager from the 28th and if i could please have his number and was told the manager I was speaking to tonight that she didn't have his number so, I ask ma'am then if I can't have his number how are you gone to speak with him as you stated to me just now that you would. She laughed and said because I'll call him on my phone. He too refused to replace or refund our order as well. The young lady was very rude, childish, and u professional
Atmosphere: 1
Food: 1
Service: 1
Angelitha
The pizzas were very delicious, I ordered takeout and they were very fast. Additionally, I used the coupons in the application and received a good discount.
Atmosphere: 5
Food: 5
Service: 5
A. Beatty
This Domino's on Virginia Avenue in Hagerstown is the best. Courteous, great deals, great service.
Atmosphere: 5
Food: 5
Service: 5
Janoah Rhodes
This is the best customer service. They’re so kind so sweet. Helpful thank you.
Atmosphere: 5
Food: 5
Service: 5
April Beatty
This Dominos is always good and fast.
Atmosphere: 5
Food: 5
Service: 5
John Goshorn
Fantastic Service, even though they were very Busy! Thank you!
Food was mediocre. Got carry out. Was like lukewarm cardboard. Will make plans ahead of time the next time mom wants pizza.
Atmosphere: 4
Food: 3
Service: 5
Demetrius Collier
Food is good very expensive 20 $ for a large pizza with no toppings is a lil much plus there large is every where else a small smh not impressed
Atmosphere: 3
Food: 3
Service: 4
Katy S
Always fast and easy dinner meal.
Atmosphere: 4
Food: 5
Service: 4
McKenzie Wilson
I get that it’s a free pizza that I was redeeming, but I had to order other pizzas to qualify for this free pizza. So I don’t know why you would give me the shittiest product ever and say that it passed “quality check“ - especially when it clearly has a giant hole in the center of it and is all burnt out.
Makes me feel real good about the $4.50 tip I left 🙃
If I could give this specific store a 0 star I would. I ordered a pizza to be delivered to Journey Kidz at the Valley Mall, and it was cancelled right as the delivery was scheduled to be at the store. I called the store to ask why they cancelled it and a lady had told me it was not to be delivered because there wasn’t “delivery enough instruction.” Sounds like your workers are too lazy to get out of their cars and do the job they are paid to do. Very disappointing but not very surprising. Do better Virgina Ave Dominos!! Or get better employees who will! Not to mention, I ordered from this same establishment earlier in the month and had no issue with the adress then!! Same address on there and everything!! Outrageous!! Lazy, lazy, rude workers. Will never order from here again. Would rather starve.
Atmosphere: 1
Food: 1
Service: 1
Great food and great staff and very clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Philly Steak Pizza, Chicken Wings
I called in my order at 5:08 never got it till 5:50 and the lady on the phone told me one price and when it was delivered it was $10:00 more . It’s supposed to be 30 minutes or less or it’s free all I heard was what a rough time the store was having. I’ll never order from this establishment again
Food: 4
Service: 1
On Saturday September 28th @.10:16 pm, my husband and I ordered from this establishment on Virginia Ave in Hagerstown, MD. I ordered myself the 12pc spicy Jalapeno -Pineapple. My husband the 8 piece Honey BBQ Wings we ordered a 3 piece lava cake and a 2 liter of coke. Now my husband and my family our from out of town and my husband was to preach today at a visiting church in the local area. So, last night saturday the 28th of September we placed our order with Domino's and we received it fairly quickly. After we say down to eat we noticed my order had jalapenos on it and I'd ask to please not add them due to they swell my tongue. My husbands Honey BBQ Wings wasn't BBQ at all. They were plain wings with no type of toping, but however there was a small thing of ranch dipping sauce. The Lava cakes are to come 3 in a box. We received 2. The only thing that we received to be correct out of our total order was the 2 liter of coke. I placed the order a few minutes after ten that night,but as soon as we noticed the issues I contacted Domino's not once but three times with no answer. I of course kept my receipt and called back the following day Sunday September 29th. Ask to speak with the manager in duty and the female whom answered stated she had in fact been the manager on duty for that shift. I explained everything to her as I did above and ask if I could please have the order corrected and replaced please. I was told no! She wasn't the manager in shift last night and being I didn't speak with him last night there was nothing that could or would be done. I said ma'am I in fact called last night three times and didn't you just get through telling me you can see when I call in to your establishment and she stated yes. I said then you should then be able to see I called last night three times from this exact number then correct? She said no actually because it's a new day. I then stayed ihabe my receipt. I'm not trying to get over in anyone id just like the food or order and it be correct. I paid $38.81 for my order. She then ask if I took photos of our food to prove my accusations. I said ma'am I infact did not and it never crossed my mind because I have my receipt and I called three times within a hour of my order being delivered and got no answer. She says well did you push option two..i said ma'am yes I did..long story short she again says even though she sees my order in her system along with me having my receipt she will not replace the mistake that was m order. I offered to even pay for delivery driver to come back out and tip the driver and get told no also..I ask to speak with the manager from the 28th and if i could please have his number and was told the manager I was speaking to tonight that she didn't have his number so, I ask ma'am then if I can't have his number how are you gone to speak with him as you stated to me just now that you would. She laughed and said because I'll call him on my phone. He too refused to replace or refund our order as well. The young lady was very rude, childish, and u professional
Atmosphere: 1
Food: 1
Service: 1
The pizzas were very delicious, I ordered takeout and they were very fast. Additionally, I used the coupons in the application and received a good discount.
Atmosphere: 5
Food: 5
Service: 5
This Domino's on Virginia Avenue in Hagerstown is the best. Courteous, great deals, great service.
Atmosphere: 5
Food: 5
Service: 5
This is the best customer service. They’re so kind so sweet. Helpful thank you.
Atmosphere: 5
Food: 5
Service: 5
This Dominos is always good and fast.
Atmosphere: 5
Food: 5
Service: 5
Fantastic Service, even though they were very Busy! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very clean business...staff were very friendly.
Atmosphere: 4
Food: 5
Service: 5
Food was mediocre. Got carry out. Was like lukewarm cardboard. Will make plans ahead of time the next time mom wants pizza.
Atmosphere: 4
Food: 3
Service: 5
Food is good very expensive 20 $ for a large pizza with no toppings is a lil much plus there large is every where else a small smh not impressed
Atmosphere: 3
Food: 3
Service: 4
Always fast and easy dinner meal.
Atmosphere: 4
Food: 5
Service: 4
I get that it’s a free pizza that I was redeeming, but I had to order other pizzas to qualify for this free pizza. So I don’t know why you would give me the shittiest product ever and say that it passed “quality check“ - especially when it clearly has a giant hole in the center of it and is all burnt out.
Makes me feel real good about the $4.50 tip I left 🙃
Atmosphere: 1
Food: 1
Service: 3
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