Dunkin'

20145 Professional Blvd, Hagerstown
(240) 576-0349

Recent Reviews

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Mandi Rockwell

Love the staff here. I always ask for a sip lid for my cold lattes, they make it work. Everything is always fresh.

Atmosphere: 5

Food: 5

Service: 5

Amari Loudin123

If I could give zero stars, I would, the service was awful very verbally aggressive all because I asked to split my order due to me getting a coffee for a coworker at work. I was yelled at across the lobby due to them, not giving me change through the drive-through an made fun of due to the change only being a dollar “ and laughed at due to the first go around me having to come back Again I was yelled at across The lobby told goodbye, very disrespectfully and loudly and how basically I don’t know what I’m talking about how she knows me and recognizes me because she waited on me yesterday. Her name is Ariel, the most disgusting, unprofessional, aggressive attitude and behavior, lack majorly and professionalism, maturity, and communication skills. very disappointed in this interaction I’ve never had to deal with before do better Dunkin this behavior shouldn’t be tolerated what so ever ide be pulling the cameras and pulling her aside asap ! I work two jobs an one being in food service this is not at all how customer service should be what so ever !

Atmosphere: 1

Service: 1

Darwin Cherilus

Blame me and friends of stealing soda when it was really outside sitting on the ground plus we were in the Dunkin the whole time sitting down when he ask that get your cameras straight🤦🏾‍♂️

Alyssa Ruperto

The drive thru worker was extremely rude due to an accent barrier misunderstanding. She went out of her way to have an attitude about a simple miscommunication. Very unprofessional.

Sidni Galloway

This location consistently serves undercooked/raw food. I usually order a bacon egg and cheese sandwich and hash browns. The bacon on the sandwich was raw and still pink, and the hashbrowns were barely warm, and raw in the middle. This is not the first time this has happened, it is actually rare that the food from this location is fully cooked. The employees also seem to have an attitude if you ask them to cook the food longer. Do not recommend.

Atmosphere: 1

Food: 1

Service: 1

Cindy Catlett

This DD location is consistently fast, pleasant, and accurate at filling my food and drink orders. Very pleasant interactions. I have gotten spoiled by the fresh donuts and sandwiches. I drive out of my way or wait to be able to access this location as I am always satisfied with my order. Great job. These emplyees work hard and are good at what they do. Thank you!

Food: 5

Service: 5

Dennis Roe

Friendly good service fast and clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Egg and Cheese Sandwich

Foley’s of Four

Never in my life did I go to a Dunkin’ Donuts and was told that I had to have bacon on my sandwich in order to purchase it. I even made the manager aware that I don’t eat meat, but he told me he still had to make it that way if I wanted the meal deal. I was so upset driving home and realized I wanted to make a complaint to corporate but realized they never gave me my receipt.

Food: 1

Service: 1

Maria Morales

Love the Avocado

Atmosphere: 5

Food: 5

Service: 5

Marcela M

I am only leaving 2 stars instead of 1 because the girl taking orders was fairly nice. I ordered an iced matcha which came out as matcha clumps with milk. I was going to order hash browns but the girl taking orders suggested loaded hash browns, which sounded good so I said yes. The cheese AND bacon were COLD. Hash browns soggy, no fork in my bag, it was a mess. They looked good but again, it tasted straight out of a fridge from how cold it was. $12 down the drain ..

Food: 1

Service: 2

Annisa Logan

Some have great costumer service others don't ..

Atmosphere: 3

Food: 5

Service: 1

Charles Vaughn

I go to Dunkin' everyday of the week except Sunday. Nothing but love for them.

Atmosphere: 5

Food: 5

Service: 5

bill fausnet

Had coffee very good fast service

Atmosphere: 5

Service: 5

Brandon

There are 2 other Dunkins on my way to work but I always prefer this location. The wait isn’t long and the staff is always polite and efficient!

Atmosphere: 5

Food: 5

Service: 5

Ky William

Best DD around

Atmosphere: 5

Food: 5

Service: 5

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