Several years ago, I used to go once a week and quit going due to inconsistencies in product I ordered. For example, I always ordered a 2 scoop sundae but sometimes I was given a big cup and other times I was given a smaller cup. A few days ago, I decided to give it a try since its been several years and I do love their ice cream. I ordered a 2 scoop hot fudge sundae that had less than a tablespoon of hot fudge on it because the fudge was empty. Rather than telling me, this deceitful, lazy employee covered it up with whipped cream. Sadly, my visits to this location and, most likely others, are over.
Atmosphere: 1
Food: 1
Service: 1
Eva Tucker
Went in for Baskin Robbins ice cream. You get a pretty decent sized amount of ice cream which is nice. Unfortunately several flavors were already gone but I suspect it's just due to the time of day.
This is my second time coming here and they’ve never got my drink properly, I ordered the toasted white chocolate iced signature latte and turn out the drink is not sweet at all then when I told them they give me another one and it taste like they dump all the sweetener in the store into my drink.
Atmosphere: 1
Food: 1
Service: 1
Yaghout Mahavi
Very fast service I recovered my order within two minutes and the stuff were very friendly highly recommended
Atmosphere: 5
Food: 5
Service: 5
Ruby “Martinez” Ruby
No mater how many chances you give this place to redeem themselves, it only gets worse. Do not recommend it.
Atmosphere: 1
Food: 1
Service: 1
Emily Hurd
Natasha was lovely her customer service is amazing!
Service: 5
Dee B
This will be the last time I ever come thru this facility. The woman couldn’t tell which coffee *I* specifically asked for cinnamon in so she popped the lid & put her MASKLESS nose in to smell.
Granted this location always has a long line that was extremely unsanitary. Nice employees but piss poor etiquette.
Atmosphere: 3
Food: 1
Service: 1
Sikh D
I ordered the lava cake latte for 6 dollars. What I got was watered down got chocolate. I really needed that espresso.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Mocha Latte
Keanu M
Got two drinks from here and tasted spoiled some Indian guy on shift said there’s no managers and I couldn’t get a refund would not recommend to buy from her spoiled drinks and poor service
$1.50 for oatmilk additional is absolute robbery. Some of us are lactose intolerant and don’t appreciate being up charged way more than necessary. I drink oatmilk I know what it costs. It used to be $1.10 which was insane, $1.50 is robbery and I won’t be supporting it.
Atmosphere: 1
Food: 1
Service: 1
kai hintze
None of the employees seem to know how to do their jobs correctly including the managers. Dave yourself the time and just go to the one on Robinwood instead- or any other one for that matter where the employees can actually do their jobs properly.
Atmosphere: 1
Food: 1
Service: 1
Amy Redburn
There has not been a time I have been to this dunkin where the food and drinks aren’t amazing. Customer Service is always on point and everyone there is friendly. They always make my drink so good even if i’m trying something new.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Bagel
Tyler T
This is a great Dunkin' location and easy access from the Dual Highway. Very friendly service in here and coffee came out great! Definitely one of tbe better Dunkin' locations in Hagerstown if not the best one
Several years ago, I used to go once a week and quit going due to inconsistencies in product I ordered. For example, I always ordered a 2 scoop sundae but sometimes I was given a big cup and other times I was given a smaller cup. A few days ago, I decided to give it a try since its been several years and I do love their ice cream. I ordered a 2 scoop hot fudge sundae that had less than a tablespoon of hot fudge on it because the fudge was empty. Rather than telling me, this deceitful, lazy employee covered it up with whipped cream. Sadly, my visits to this location and, most likely others, are over.
Atmosphere: 1
Food: 1
Service: 1
Went in for Baskin Robbins ice cream. You get a pretty decent sized amount of ice cream which is nice. Unfortunately several flavors were already gone but I suspect it's just due to the time of day.
Atmosphere: 4
Food: 4
Service: 3
Lava cake coffee!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry, Doughnut, Dunkin' Energy, Bagel, Iced Macchiato
This is my second time coming here and they’ve never got my drink properly, I ordered the toasted white chocolate iced signature latte and turn out the drink is not sweet at all then when I told them they give me another one and it taste like they dump all the sweetener in the store into my drink.
Atmosphere: 1
Food: 1
Service: 1
Very fast service I recovered my order within two minutes and the stuff were very friendly highly recommended
Atmosphere: 5
Food: 5
Service: 5
No mater how many chances you give this place to redeem themselves, it only gets worse. Do not recommend it.
Atmosphere: 1
Food: 1
Service: 1
Natasha was lovely her customer service is amazing!
Service: 5
This will be the last time I ever come thru this facility. The woman couldn’t tell which coffee *I* specifically asked for cinnamon in so she popped the lid & put her MASKLESS nose in to smell.
Granted this location always has a long line that was extremely unsanitary. Nice employees but piss poor etiquette.
Atmosphere: 3
Food: 1
Service: 1
I ordered the lava cake latte for 6 dollars. What I got was watered down got chocolate. I really needed that espresso.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Mocha Latte
Got two drinks from here and tasted spoiled some Indian guy on shift said there’s no managers and I couldn’t get a refund would not recommend to buy from her spoiled drinks and poor service
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
$1.50 for oatmilk additional is absolute robbery. Some of us are lactose intolerant and don’t appreciate being up charged way more than necessary. I drink oatmilk I know what it costs. It used to be $1.10 which was insane, $1.50 is robbery and I won’t be supporting it.
Atmosphere: 1
Food: 1
Service: 1
None of the employees seem to know how to do their jobs correctly including the managers. Dave yourself the time and just go to the one on Robinwood instead- or any other one for that matter where the employees can actually do their jobs properly.
Atmosphere: 1
Food: 1
Service: 1
There has not been a time I have been to this dunkin where the food and drinks aren’t amazing. Customer Service is always on point and everyone there is friendly. They always make my drink so good even if i’m trying something new.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Bagel
This is a great Dunkin' location and easy access from the Dual Highway. Very friendly service in here and coffee came out great! Definitely one of tbe better Dunkin' locations in Hagerstown if not the best one
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Doughnut
Good bargains usig app
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Doughnut, Bacon Egg and Cheese, Hash Browns, Loaded Hash Browns, Bagel, Maple Sugar Bacon Breakfast Sandwich, Almond Croissant, Croissant
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