We went through the drive through and the women who took my order was very nice we ordered a coffee and pack of 10 chocolate munkins and they verified we wanted all chocolate. When we got up to the window a diffrent lady was helping us that was older very grouchy wearing a hat and extra head covering. We apologized and asked if we could add my daughter's small sweet tea since we forgot it. She aggressively rolled her eyes and then really started yelling at her workers calling them lazy that they weren't working hard enough with the window wide open. Which in my opinion is very unprofessional. We get all of our things and start checking them and my husband pulls forward and my donuts are wrong. We received 5 chocolate and 5 glazed. So I walked back inside to see if they could atleast change out the glazed and the gentlemen that helped me was extremely nice deeply apologized for the inconvenience and had helped with a big smile and got us a full 10 chocolate for there mistake and apologized a second time for there mistake. He is the only reason im leaving a 3 star review because honestly if it was based off the women it would be no stars.
Atmosphere: 3
Food: 4
Service: 3
Sheila Gaydos-Korman (Mr \u0026 Mrs Chad Korman)
I love the people that work here all the staff are smiling and they like what they do. I love how there's no wait.
Atmosphere: 5
Food: 5
Service: 5
brenda argueta
If I could give -10 stars I would , this is the worst and most terrible Customer Service place I have ever been to. I ordered a mangonada the woman who served me didn't understood what I was ordering and wanted to charge me for a watermelon one. I told her that I didn't order that and she yelled at me. I told her that she didn't have to be rude, that I didn't tell her I wanted that, she fixed my order ,and when I got to the window to pay they told me to go park because they didn't make the order correctly. I was waiting in my car, but since they didn't come out to give it to me, I got out to get it. When I was entering in to the place, one of the workers was walking by with my drink, he gave it to me and said thank you, then I heard one of the kitchen employees yelling that I didn't say thank you to the other worker. I ignored and i keep walking because I didn’t want to argue. Terrible customer service. I don't even want to go to that place again. They should train their people better because it's because of the customers that they have jobs if it weren't for us who came to buy ,they wouldn't have hours. I hope they change the manager because from what I see they already have enough complaints and they don't do anything, terrible place in Maryland. I don’t recommend this place 👎
Jose Garcia
This place is just terrible I ordered an ice coffee and got a cup full of ice and foam !! Like come on man if I wanted ice and foam only I would had ordered exactly what I received!! And when you ask them to fix it they look at you like if you are crazy !! Not my first time but will definitely will be the last !! Also don't burn the croissant 🥐 and cook a bit longer the hash browns they were ice cold inside 🫵🏼👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽
Atmosphere: 1
Food: 1
Service: 1
MD MAHFUZUR RAHMAN
Good place
Atmosphere: 4
Food: 4
Service: 4
Tee
Always confusion and chaos amongst staff in drive through. I placed a mobile order for a reason. Not to be asked what I ordered when I get to the window. I mostly certainly don’t appreciate the older lady of middle eastern decent asking for me to “show my teeth” I’m assuming to smile after she clearly was confused about my order. I’ve had issues with her in the past she always works the drive through . I stopped going to this location for months. The coffee is horrible and watered down. I will continue to go to the location on professional drive.
Service: 1
D L
Friendly staff, fresh food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Light Dunkin' Refresher
Eric White
Who in there right mind makes a coffee using ice tea. Someone probably that needs more training or let go.
Food: 1
Service: 1
Brandon Bruno
The store serves cold food even when you ask for it hot. Something that takes only 10 seconds to do. Lazy.
Atmosphere: 3
Food: 3
Service: 3
John Hinch
This was a quick rest stop. Picked up a single donut and an ice cream cone. Both were on par with most Dunkins.
Several years ago, I used to go once a week and quit going due to inconsistencies in product I ordered. For example, I always ordered a 2 scoop sundae but sometimes I was given a big cup and other times I was given a smaller cup. A few days ago, I decided to give it a try since its been several years and I do love their ice cream. I ordered a 2 scoop hot fudge sundae that had less than a tablespoon of hot fudge on it because the fudge was empty. Rather than telling me, this deceitful, lazy employee covered it up with whipped cream. Sadly, my visits to this location and, most likely others, are over.
Atmosphere: 1
Food: 1
Service: 1
Eva Tucker
Went in for Baskin Robbins ice cream. You get a pretty decent sized amount of ice cream which is nice. Unfortunately several flavors were already gone but I suspect it's just due to the time of day.
This is my second time coming here and they’ve never got my drink properly, I ordered the toasted white chocolate iced signature latte and turn out the drink is not sweet at all then when I told them they give me another one and it taste like they dump all the sweetener in the store into my drink.
We went through the drive through and the women who took my order was very nice we ordered a coffee and pack of 10 chocolate munkins and they verified we wanted all chocolate. When we got up to the window a diffrent lady was helping us that was older very grouchy wearing a hat and extra head covering. We apologized and asked if we could add my daughter's small sweet tea since we forgot it. She aggressively rolled her eyes and then really started yelling at her workers calling them lazy that they weren't working hard enough with the window wide open. Which in my opinion is very unprofessional. We get all of our things and start checking them and my husband pulls forward and my donuts are wrong. We received 5 chocolate and 5 glazed. So I walked back inside to see if they could atleast change out the glazed and the gentlemen that helped me was extremely nice deeply apologized for the inconvenience and had helped with a big smile and got us a full 10 chocolate for there mistake and apologized a second time for there mistake. He is the only reason im leaving a 3 star review because honestly if it was based off the women it would be no stars.
Atmosphere: 3
Food: 4
Service: 3
I love the people that work here all the staff are smiling and they like what they do. I love how there's no wait.
Atmosphere: 5
Food: 5
Service: 5
If I could give -10 stars I would , this is the worst and most terrible Customer Service place I have ever been to. I ordered a mangonada the woman who served me didn't understood what I was ordering and wanted to charge me for a watermelon one. I told her that I didn't order that and she yelled at me. I told her that she didn't have to be rude, that I didn't tell her I wanted that, she fixed my order ,and when I got to the window to pay they told me to go park because they didn't make the order correctly. I was waiting in my car, but since they didn't come out to give it to me, I got out to get it. When I was entering in to the place, one of the workers was walking by with my drink, he gave it to me and said thank you, then I heard one of the kitchen employees yelling that I didn't say thank you to the other worker. I ignored and i keep walking because I didn’t want to argue. Terrible customer service. I don't even want to go to that place again. They should train their people better because it's because of the customers that they have jobs if it weren't for us who came to buy ,they wouldn't have hours. I hope they change the manager because from what I see they already have enough complaints and they don't do anything, terrible place in Maryland. I don’t recommend this place 👎
This place is just terrible
I ordered an ice coffee and got a cup full of ice and foam !! Like come on man if I wanted ice and foam only I would had ordered exactly what I received!! And when you ask them to fix it they look at you like if you are crazy !! Not my first time but will definitely will be the last !! Also don't burn the croissant 🥐 and cook a bit longer the hash browns they were ice cold inside 🫵🏼👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽
Atmosphere: 1
Food: 1
Service: 1
Good place
Atmosphere: 4
Food: 4
Service: 4
Always confusion and chaos amongst staff in drive through. I placed a mobile order for a reason. Not to be asked what I ordered when I get to the window. I mostly certainly don’t appreciate the older lady of middle eastern decent asking for me to “show my teeth” I’m assuming to smile after she clearly was confused about my order. I’ve had issues with her in the past she always works the drive through . I stopped going to this location for months. The coffee is horrible and watered down. I will continue to go to the location on professional drive.
Service: 1
Friendly staff, fresh food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Light Dunkin' Refresher
Who in there right mind makes a coffee using ice tea. Someone probably that needs more training or let go.
Food: 1
Service: 1
The store serves cold food even when you ask for it hot. Something that takes only 10 seconds to do. Lazy.
Atmosphere: 3
Food: 3
Service: 3
This was a quick rest stop. Picked up a single donut and an ice cream cone. Both were on par with most Dunkins.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
great service!
Several years ago, I used to go once a week and quit going due to inconsistencies in product I ordered. For example, I always ordered a 2 scoop sundae but sometimes I was given a big cup and other times I was given a smaller cup. A few days ago, I decided to give it a try since its been several years and I do love their ice cream. I ordered a 2 scoop hot fudge sundae that had less than a tablespoon of hot fudge on it because the fudge was empty. Rather than telling me, this deceitful, lazy employee covered it up with whipped cream. Sadly, my visits to this location and, most likely others, are over.
Atmosphere: 1
Food: 1
Service: 1
Went in for Baskin Robbins ice cream. You get a pretty decent sized amount of ice cream which is nice. Unfortunately several flavors were already gone but I suspect it's just due to the time of day.
Atmosphere: 4
Food: 4
Service: 3
Lava cake coffee!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry, Doughnut, Dunkin' Energy, Bagel, Iced Macchiato
This is my second time coming here and they’ve never got my drink properly, I ordered the toasted white chocolate iced signature latte and turn out the drink is not sweet at all then when I told them they give me another one and it taste like they dump all the sweetener in the store into my drink.
Atmosphere: 1
Food: 1
Service: 1
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