Dunkin'

13108 Pennsylvania Ave, Hagerstown
(301) 665-3762

Recent Reviews

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Ash K

I just had an experience with an incredibly rude woman. At 5:20 pm, I attempted to place an order for two medium iced mocha lattes. Immediately, I was met with giggles over the speaker and was asked if I wanted cream and sugar with that. I started to explain that a mocha had espresso, milk and the chocolate syrup. And again I was met with laughter and a condescending response. I had to drive away. This is a common occurrence at this location. Some of the employees there struggle to understand what I mean when I order a mocha latte and usually ask me how much cream and sugar I’d like. This interaction was unacceptable as far as her tone and demeanor was concerned.

Service: 1

Nicholas P

I went here, already having the worst week ever. The women employees are the rudest people I’ve ever been around. I left with nothing. They need to close permanently.

Chloe Weigel

I do not usually leave reviews but this is the worst experience i have ever had with any fastfood place. I understand working fast food is not always a fun thing but both the women who took and worked on my order made me feel like I should not have came...and they did not listen to my order. I asked for a hot peppermint drink and they gave me an iced one with so much attitude I genuinely felt like I should just leave even with it being wrong. Plus when ordering, I asked for a moment to order and I literally heard the one woman sigh loudly on their microphone!! I only took about 10 seconds to look at the menu.They just made me feel like I was a problem for showing up and wanting coffee and an order of hash browns. I also want to state I was the only one in the drive through which made me feel even more like I was a problem.

I will never come back to this location again and highly recommend others don't put up with this either.

Atmosphere: 1

Food: 2

Service: 1

Cindy Burgener

Large Sweet Tea, less ice! This is one of my favorite beverages from Dunkin!!

Parking: Location perfect for parking, free parking lot

Kid-friendliness: Kids love donuts

Wheelchair accessibility: Plenty of wheelchair accessible parking

Atmosphere: 5

Food: 5

Service: 5

Flufffy Tea

I do not usually leave reviews but this is the worst experience i have ever had with any fastfood place. I understand working fast food is not always a fun thing but both the women who took and worked on my order made me feel like I should not have came...and they did not listen to my order. I asked for a hot peppermint drink and they gave me an iced one with so much attitude I genuinely felt like I should just leave even with it being wrong. Plus when ordering, I asked for a moment to order and I literally heard the one woman sigh loudly on their microphone!! I only took about 10 seconds to look at the menu.They just made me feel like I was a problem for showing up and wanting coffee and an order of hash browns. I also want to state I was the only one in the drive through which made me feel even more like I was a problem.

I will never come back to this location again and highly recommend others don't put up with this either.

Atmosphere: 1

Food: 2

Service: 1

Cassie Snyder

I spend probably over 200 dollars a month at this Dunkin if not more and the only reason I keep coming back is because it’s the closest one to me. If you don’t like your job, don’t work there. The early morning staff is wonderful but when it gets close to the afternoon/evening forget about it. Also if you have an attitude don’t work the drive though to take orders. I also work in retail and our moto is leave your problems at the front door and do your job.

Atmosphere: 5

Food: 5

Service: 1

Joaquín Caballero

Good coffee...

Atmosphere: 5

Food: 5

Service: 5

Whitney MacIntosh

The girls here are mean. And always irritated with life & having to make a coffee. We always come here & my friend comes almost every single day. It’s the evening girls who are on around 3-6pm

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Hash Browns

Ricardo Franco P

Quick and easy as the cockroach says when it gets off a cricket

Atmosphere: 5

Food: 5

Service: 5

Jay Roush

Good Dunkin' spot for a quick coffee and there a Baskin' inside you can get sum good ice cream too. Parking lot is a lil confusing and tight but not a bad little spot. Cashiers are always courteous an patient

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Doughnut

Lynndy Holmes

My drink is never made correctly. I avoid this dunkin if I can.

Food: 1

Scott St Clair Sr

There is a girl working there who definitely on something. She was talking to herself and cussing. She kept complaining about having no help. People were standing in line not even getting their order taken. The one girl who normally works left. I don't blame her I couldn't work in that situation either. Normally very good service here but this was ridiculous.

Mark Morrow

Order is always correct. Coffee was great and the Jamoca Almond Fudge milkshake was better !

Atmosphere: 5

Food: 5

Service: 5

Mrs. Torres

Great variety of drinks and delicious ice cream

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Birthday Cake, Doughnut

Dylan patrick 2017 Horman

I got a simple iced coffee with LESS ICE and 2 cream. What do I get? A cup FULL of ice and a splash of coffee topped off with a disgusting amount of cream. Thank you for charging so much money to always get the order wrong...

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