Pulled in driveway at 8:42pm and someone yelled. WE ARE CLOSED BUDDY, threw the speaker. Smh. They dont close til 9pm.. Well done Dunkin, well done. You suck.
Atmosphere: 1
Food: 1
Service: 1
Nic Voir
What do you mean you can’t do two separate orders in the drive through? Every other location does that. Seemed like the worker just didn’t care enough to press some extra buttons. Other than that food was solid. Oak Ridge take notes from Dual Highway they got y’all beat on service.
Atmosphere: 1
Food: 5
Service: 1
David Keeney
Great iced coffee, very fast service!
Atmosphere: 5
Food: 5
Service: 5
Vintage Echo
The food I got in the person who helped me was amazing, but when they made a simple mistake the manager came over and started yelling and clapping their hands at them. What kind of manager yells at their employees over a simple mistake instead of helping them fix it ? The manager is a joke and needs to be trained on how to speak to their employees properly. They need to learn their workers are human too.
Anthony Owens
Customer service sucked, it was very slow and they somehow don't seem to understand how to make my coffee even when I tell them exactly how much of each ingredient i want in it. The wake up wraps were good I will say that but I asked for extra cream cheese on my bagel and got it with nothing but a little bit of butter. My Chipotle loaded hashbrowns had the bare minimum of bacon and chipotle sauce. This is not the first experience like this and will not recommend to anybody. I love dunkin but this location is very poor in service and quality
Atmosphere: 1
Food: 3
Service: 1
piper
this crazy worker screamed at my friend and i as soon as we walked in. it made us both feel super uncomfortable but we continued to order anyway, she was still screaming at me and threatening to beat us up. this whole experience has made us both very upset.
Nicole Koontz
Probably the worst Dunkin I’ve ever been to. No one else in the store yet my simple drink took 15 minutes. Woman with mask working was rude and seemed miserable.
Atmosphere: 1
Food: 3
Service: 1
Richard Arnold
The staff was great if you do not include who I assume was the owner. I got the vibe that she was annoyed at me just being at the counter, very impolite attitude.
Food: 5
Service: 1
Kimberly Brown
I'm a loyal Dunkin enthusiast and I love my coffee. This Dunkin is by far the worst I've been to. I've gone several times and they're still the worst. Their drinks are very, I mean very, weak tasting. I've even added, and paid for, extra shots of espresso just for the drinks to still be weak. They're seriously horrible. It's great service though, good Dunkin store, and a decent location. Just truly wish their coffee/espresso actually tasted like coffee and espresso instead of milk and water.
Atmosphere: 3
Food: 1
Service: 5
Stephany Carey
Absolutely joke of a place. Not a single car in the Drive-Thru. Not a single person in the building. I come in to pick an order up that was supposed to be picked up at 4:15. I walk in at 4:17 stand at the counter a with a gentleman on his phone. Standing at the register. Not greeting the customer then the lady working in the lobby very rudely asked. Can I help you. So then I told them what I was there for and they acted annoyed and asked what was on the ticket and then proceeded to start making order and then when I asked you guys haven't even started this order. She got an attitude again and said no no I have it. Worst customer service.
I've never had an issue with my order, but they are soooooooo slow!
Atmosphere: 4
Food: 5
Service: 2
Jaide Taylor
My significant other and I always stop at this Dunkin every morning. We have no problems with the employees in the morning, but we decided to get a couple drinks and something to eat in the evening, around 7:30pm. When we pulled up, the lady on the speaker sounded like she was very unhappy or was mad that we were ordering. Not to mention, there was absolutely no one in the store or at the drive thru at this time. When we pulled up to the window, we gave her our money and when she gave us the change back, she aggressively threw the change in his hand. She handed us our drinks and after every time she aggressively said “HERE”. When she gave us the second drink, my significant other asked her if we could have her name and the number to corporate and she all of the sudden got very hostile with us, we didn’t even get to explain why we wanted it and she threw a temper tantrum. Not to mention, the two employees were not wearing their name tags as they should. She then proceeded to go back in and tell her other employee what was going on and the other lady came to the window and we tried to explain to her what was happening. She told us there was no manager we could speak to and then told us that they are not allowed to give customers the corporate number or give us their name. My significant other then went into the store after and tried to explain to them why we needed it, and the lady we had problems with was throwing things and trash all in the back. We were told to come back in the morning to talk to the manager. We will be contacting Corporate as we found the number online and will be explaining our very frustrating situation. That employee deserves to be fired and we felt very disrespected. The manager really needs to do better about hiring very unhappy people.
Atmosphere: 1
Service: 1
Tanesha Jones
Okay I come to this Dunkin everyday I have for years now, this past year the coworkers here act like they hate their job so much, they have an attitude when I come through and order , a lot of the times I can’t even order food because they claim their ovens are down. Today July 14th at about 1:25 pm i come through and I order my drinks for me and my grandkids and some food. We are waiting for a good while I understand that they are busy it’s not a big deal for that. But while I’m waiting in the drive thru the lady who’s cashing everyone out at the window her back is turned towards me she puts her hand down her pants and digs in there, and then turns and hands me the drinks and food with the same hand. Why??? That’s so disgusting… she was a nice lady but that was very gross.
Service: 1
Crystal Osborne
Me and my husband live in oak ridge apartments. And we go to this location everyday sometimes twice a day. And on 3/20/25 a lady with herpe looking sores on her mouth was very rude and act like she hates her job. Also older Asian lady she is nasty. Even though they don’t pay a lot I’m sure we serve better attitudes.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Iced Latte
tyler McLaughlin
How does a Dunkin’ Donuts have and donuts like y’all just there not doing nothing?
Pulled in driveway at 8:42pm and someone yelled. WE ARE CLOSED BUDDY, threw the speaker. Smh. They dont close til 9pm.. Well done Dunkin, well done. You suck.
Atmosphere: 1
Food: 1
Service: 1
What do you mean you can’t do two separate orders in the drive through? Every other location does that. Seemed like the worker just didn’t care enough to press some extra buttons. Other than that food was solid. Oak Ridge take notes from Dual Highway they got y’all beat on service.
Atmosphere: 1
Food: 5
Service: 1
Great iced coffee, very fast service!
Atmosphere: 5
Food: 5
Service: 5
The food I got in the person who helped me was amazing, but when they made a simple mistake the manager came over and started yelling and clapping their hands at them. What kind of manager yells at their employees over a simple mistake instead of helping them fix it ? The manager is a joke and needs to be trained on how to speak to their employees properly. They need to learn their workers are human too.
Customer service sucked, it was very slow and they somehow don't seem to understand how to make my coffee even when I tell them exactly how much of each ingredient i want in it. The wake up wraps were good I will say that but I asked for extra cream cheese on my bagel and got it with nothing but a little bit of butter. My Chipotle loaded hashbrowns had the bare minimum of bacon and chipotle sauce. This is not the first experience like this and will not recommend to anybody. I love dunkin but this location is very poor in service and quality
Atmosphere: 1
Food: 3
Service: 1
this crazy worker screamed at my friend and i as soon as we walked in. it made us both feel super uncomfortable but we continued to order anyway, she was still screaming at me and threatening to beat us up. this whole experience has made us both very upset.
Probably the worst Dunkin I’ve ever been to. No one else in the store yet my simple drink took 15 minutes. Woman with mask working was rude and seemed miserable.
Atmosphere: 1
Food: 3
Service: 1
The staff was great if you do not include who I assume was the owner. I got the vibe that she was annoyed at me just being at the counter, very impolite attitude.
Food: 5
Service: 1
I'm a loyal Dunkin enthusiast and I love my coffee. This Dunkin is by far the worst I've been to. I've gone several times and they're still the worst. Their drinks are very, I mean very, weak tasting. I've even added, and paid for, extra shots of espresso just for the drinks to still be weak. They're seriously horrible. It's great service though, good Dunkin store, and a decent location. Just truly wish their coffee/espresso actually tasted like coffee and espresso instead of milk and water.
Atmosphere: 3
Food: 1
Service: 5
Absolutely joke of a place. Not a single car in the Drive-Thru. Not a single person in the building. I come in to pick an order up that was supposed to be picked up at 4:15. I walk in at 4:17 stand at the counter a with a gentleman on his phone. Standing at the register. Not greeting the customer then the lady working in the lobby very rudely asked. Can I help you. So then I told them what I was there for and they acted annoyed and asked what was on the ticket and then proceeded to start making order and then when I asked you guys haven't even started this order. She got an attitude again and said no no I have it. Worst customer service.
Restaurantji Recommends
I've never had an issue with my order, but they are soooooooo slow!
Atmosphere: 4
Food: 5
Service: 2
My significant other and I always stop at this Dunkin every morning. We have no problems with the employees in the morning, but we decided to get a couple drinks and something to eat in the evening, around 7:30pm. When we pulled up, the lady on the speaker sounded like she was very unhappy or was mad that we were ordering. Not to mention, there was absolutely no one in the store or at the drive thru at this time. When we pulled up to the window, we gave her our money and when she gave us the change back, she aggressively threw the change in his hand. She handed us our drinks and after every time she aggressively said “HERE”. When she gave us the second drink, my significant other asked her if we could have her name and the number to corporate and she all of the sudden got very hostile with us, we didn’t even get to explain why we wanted it and she threw a temper tantrum. Not to mention, the two employees were not wearing their name tags as they should. She then proceeded to go back in and tell her other employee what was going on and the other lady came to the window and we tried to explain to her what was happening. She told us there was no manager we could speak to and then told us that they are not allowed to give customers the corporate number or give us their name. My significant other then went into the store after and tried to explain to them why we needed it, and the lady we had problems with was throwing things and trash all in the back. We were told to come back in the morning to talk to the manager. We will be contacting Corporate as we found the number online and will be explaining our very frustrating situation. That employee deserves to be fired and we felt very disrespected. The manager really needs to do better about hiring very unhappy people.
Atmosphere: 1
Service: 1
Okay I come to this Dunkin everyday I have for years now, this past year the coworkers here act like they hate their job so much, they have an attitude when I come through and order , a lot of the times I can’t even order food because they claim their ovens are down. Today July 14th at about 1:25 pm i come through and I order my drinks for me and my grandkids and some food. We are waiting for a good while I understand that they are busy it’s not a big deal for that. But while I’m waiting in the drive thru the lady who’s cashing everyone out at the window her back is turned towards me she puts her hand down her pants and digs in there, and then turns and hands me the drinks and food with the same hand. Why??? That’s so disgusting… she was a nice lady but that was very gross.
Service: 1
Me and my husband live in oak ridge apartments. And we go to this location everyday sometimes twice a day. And on 3/20/25 a lady with herpe looking sores on her mouth was very rude and act like she hates her job. Also older Asian lady she is nasty. Even though they don’t pay a lot I’m sure we serve better attitudes.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Iced Latte
How does a Dunkin’ Donuts have and donuts like y’all just there not doing nothing?
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