McDonald's
1729 Massey Blvd, Hagerstown
(301) 790-1115
Recent Reviews
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This used to be a great McDonald's but like all things it must come to a end and boy did it come to a end everything and I mean everything sucked so if you want McDonald's food then I suggest you go somewhere else
Atmosphere: 1
Food: 1
Service: 1
Took lot of time to serve coffee
Atmosphere: 4
Food: 5
Service: 3
Avoid this place at all costs they are always understaffed, had to wait for an ice coffee 20 minutes NO exaggeration..
Atmosphere: 1
Food: 1
Service: 1
McDonald's is McDonald's!
Atmosphere: 3
Food: 3
Service: 3
My food was good and hot, I only really order breakfast which is always on point! Really soft breakfast biscuits 😋
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sausage, Hash Browns, Big Breakfast
I sent my husband to this location he went to the drive thru around 9:35pm and I was on the phone at the time while he was ordering. The drive thru clerk was acting very impatient and kept recalling the order wrong. So I called the store spoke another clerk explained to her all that we wanted and he was in the drive thru and the vehicle description because the drive thru clerk wouldn't come back to the speaker to respond to him. So I believe he went in. He came home with 2 cheeseburger happy meals when it should have been 2 4-piece nugget happy meals with a chocolate milk and apple juice. And 1 cheeseburger. That was not what we received. My husband has never order at a McDonald's. Grands visiting and they wanted McDonald's. Worst experience and overcharged. Listening and patience should be a skill required for that position.
Service: 1
Back to their usual quick service
Atmosphere: 3
Food: 3
Service: 5
I was just up there and I ask for a mocha frappe the manger was like “We don’t have any mocha frappes no more “ I go inside because they forgot are sauce and I see them making a mocha frappe for someone…I am highly disappointed in them because why lie about something like that
I've been using the McDonald's app for over a week and they don't have my food ready for pickup. They always make me wait more than 10 minutes to give me my order. They should improve on that and have the food ready for pickup. What happens when I use the app? They don't prepare it at the time the order comes in.😡😡😡😡😡😡😡😡
Atmosphere: 1
Food: 1
Service: 1
If I could go less then 1 I would. They barely speak to u when they r working. Also it’s multiple times they don’t open when they r suppose to be opened. Like today. It’s Monday morning a they are suppose to open at 5 and wasn’t open still at almost 5:30. Wouldn’t even answer a phone. I’d rather go to any other location. This one just has never been a good one.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Waited 15 minutes in the drive thru, received this as a chocolate milkshake. When asked about why half was not chocolate I was told they'd run vanilla right before, and if I wanted to wait even more I could get actual chocolate. I had a place to be and didn't want to wait another 15 minutes until they got around to me. I emailed ownership and got no response. Of course not, they're perfectly happy to cheap out and charge more and have passed that on to the staff.
edit: to respond the company sent me a link I already used to complain about this privately to which they never responded. You're welcome to find my previous attempt to reach you.
Atmosphere: 1
Food: 1
Service: 1
Terrible service. You have to wait 30 minutes for food. The machines are in poor working order. The general manager is a disgrace. He has a terrible attitude and never has any solutions.
Atmosphere: 1
Food: 1
Service: 1
The only good thing about this place is jaquann the manager and another man I don't know his name but those two are the only good things here because the fix everything with no hassle and offer more for our troubles and I wish they would be able to work at a place that deserves managers of their quality but they have to deal with so many mess ups and many from us. This is the closest McDonald's so we have to get from it a lot but there is always something missing or no right... This morning I doordashed and the Dasher asked for extra butter and syrup for me and they can't check bc the bag is sealed... So it gets here and ONE butter... For 6 pancakes and two biscuits... Two big breakfast with hot cakes and ONE flipping butter when they usually at least give two butters and one syrup if you don't ask for more... Yet there should be one butter per pancake and biscuit anyway but at least three butters and two syrups per one breakfast should be the minimum it comes with yet you get one syrup and two butters when they do it right if you don't request more yet even being asked for EXTRA today we get 4 syrups which is decent but had to ask... But ONE butter? So they really put one butter for 8 items we used butter for out of the 4 that is supposed to come with for two breakfasts minimum and even asking for extra that's it? Now it's busy when I call and I have to yet call and tell them about their awful service and how incompetent people are! This Job is not that hard and how hard is it to place items in the bag or read And make it correctly?! Sad they know me and my husband by name now ... If y'all can't speak or read English well then don't work where you need to comprehend orders! Half way McDonald's is even worse and the manager there is awful and refuses to fix the right things she picks and chooses and won't even offer anything to make up for it ... Then we always have to hold up the line and check everything before we leave but sometimes my husband can't check when he has to be at work and then we get it and he had to run back and it's annoying when they should not need us to check and then when you have it delivered they can't look in the bag .. so then when you are in a motel and don't have the extra butter and syrup or items and you don't have the transportation so you order it you can't just run back in when they mess up every time! So then our kids don't want to eat it bc they want their butter and syrup or when they don't make it plain .. etc.. let items sit and melt or get watered down and so on.. it's so frustrating when you pay so much as it is when McDonald's used to be a cheap place we could afford and good food now you pay double for half butt food and service... Then many make you even pay 29 cents per extra sauce and some really charge us! Happy when we get the humble ones who just give us one..I mean we spend all that money and can't have one sauce if we don't get nuggets or chicken strips? Sorry for the long vent but I gave a 2 only bc the two managers otherwise a one all the way. It amazes me how hard it is for people to get jobs these days who would do a good Job yet people who have them can't comprehend a fast food job
Labor Day Sept 1 2025. Sitting here for 20 minutes for an unsweetened tea and 2 hasbrowns
Service: 1
Waited almost 30 minutes to pick up the food, will not be back
Atmosphere: 1
Food: 1
Service: 1
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