Old fries. Didn't give my cheeseburger. Had no sign they they were out of the minecraft toy and gave a basket ball one instead causing an upset child.
Food: 2
Service: 1
Courtney Wolters
I always thought this location was the best but I will now say it’s not. I have 3 kids and to make things easy I ordered through the mobile order and wait for it to be brought out to me. That way nothing can be missing or wrong when we get the order. I had to wait 25 minutes for the food to come out to the car and when it did the lady acted like she didn’t even want to be there, no smile not even a hello or anything. I had no cup carrier for the 4 drinks I got. Then I noticed I was missing a 6 piece nugget happy meal, I let her know and she tried to question me. So she went back in to get it. Meanwhile for waiting this long for our food the drive up had only 3 people so how were you busy. I then checked the rest of the order I got and the fries were Cold. Like if I have to wait this long they should be hot. The girl came out and gave me the happy meal after 6 more minutes of waiting. None of the meals had ranch in them. I was already so annoyed at this point so my daughter walked in to get ranch and they only gave her 2 packets for ALL the nuggets we had. All 4 meals came with nuggets. I guess I will have to come in for now on to get my food So it’s correct cause this was ridiculous. Customer service sucked terribly. All I wanted to do was pick up food quick and take the kids to the park.
Atmosphere: 3
Food: 3
Service: 2
Amari Loudin123
The manager Ashley made sure to give me the absolute worst customer service very disrespectful yelling across the line through the window ! Watch out for her wouldn’t be saprised if she spit in your food a kept your change !
Service: 1
Susan Reed
Ordered on website while driving. Order ready when we pulled in the drive through in Hagerstown. Just recently renovated. May eat in next time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Damien
Won't be back. Terrible service
Food: 1
Service: 1
Michael Kisner
You know
Atmosphere: 5
Food: 5
Service: 5
bill muray
Second day in a row these guys stopped answering the drive through 20 mins before closing time. On both occasions, I had a mobile order I couldn’t pick up as a result.
Atmosphere: 1
Service: 1
Larry Wagner
Solid McDonald's, but they forgot the syrup for the hotcakes :(
Atmosphere: 4
Food: 4
Service: 4
Kimo Kaaikala
The play place is gone
Kyle Wahl
Employees are absolutely incompetent. Had to leave as I was late for work sitting in the drive through line and they never went to my side, 7 cars on the other side went.
To Whom It May Concern,
I am writing to express my dissatisfaction with the service I received at your McDonald's Restaurant #10668, located at 10525 Sharpsburg Pike, Hagerstown, MD 21740, on December 13, 2024.
I frequently use the drive-thru for convenience, but it seems that my orders are often incorrect. On this occasion, the drive-thru line was long, so I decided to knock on the window to request the correct dipping sauce for my nuggets. I always ask for Hot Mustard but consistently receive Honey Mustard instead. While this may seem like a minor issue, the rude customer service I experienced compels me to address it.
When I informed the staff member that I had received Honey Mustard instead of Hot Mustard, she immediately insisted that the order specified Honey Mustard. I was confident that I had requested Hot Mustard, but she continued to argue. When I mentioned checking my receipt, she responded dismissively and told me not to "get smart." This response was unprofessional and unnecessary, especially since I was correct in my order.
I returned to the restaurant to show her the receipt, which confirmed that I had indeed ordered Hot Mustard. Despite this, she made me wait while she took three more drive-thru orders before addressing me. When I finally showed her the receipt, she apologized, but only after I insisted on verifying the order. Her initial response and subsequent behavior were unacceptable.
I asked for her name, and she identified herself as Teresa, the General Manager. When I inquired about her superior, she claimed there was no one above her, which I find hard to believe.
As a regular customer of McDonald's, I am deeply disappointed by this experience. I have worked in customer service for over 30 years and find it hard to believe that a General Manager would treat a customer in such a manner. I request that this matter be addressed
Now per McDonald’s customer care, since no one reached out in 72 hours, the case 31759197 was closed. So this is how people get away with rude customer service because the owners do nothing and the cases are closed and then it’s up to the customer to keep filing over and over again?!
That doesn’t sound right
I’m following up again and filed another complaint. I would like a response as to how this will be handled.
New case number
Hello Sonja,
Thank you for taking the time to contact McDonald's. Please accept our apology for not receiving a local restaurant response regarding your recent McDonald's experience.
We will immediately re-contact the franchise owner of the restaurant you visited and request that they follow-up with you as soon as possible.
Thank you for your patience and for taking the time to contact us.
Sincerely,
Archie Oliver
McDonald’s Customer Care
Case Number: 31786696
Another follow up so my case doesn’t close
Hi Sonja,
Thank you for taking the time to contact McDonald’s Customer Care. Customer feedback is incredibly important to us, we will be sure to share with the appropriate stakeholders.
We have submitted your feedback to the Owner/Operator’s organization responsible for this store, so they can be aware of your experience, and requested follow-up regarding it.
We hope to have the opportunity of serving you again soon under the Golden Arches.
Sincerely,
Wayne
More updates——-
Thank you for taking the time to contact McDonald's. Please accept our apology for not receiving a local restaurant response regarding your recent McDonald's experience.
We will immediately re-contact the owner/operator organization of the restaurant you visited and request that they follow-up with you as soon as possible.
Thank you for your patience and for taking the time to contact us.
Sincerely,
Julius John
——
I apologize for the negative experience you had while visiting our restaurant located at 10525 SHARPSBURG PIKE.
We appreciate you contacting us to bring your concerns to our attention so we could get them addressed at the restaurant level as soon as possible.
I will make sure to share your feedbac
Roy Muse Jr
The dirtiest McDonald's I have ever been into
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: French Fries
Jax515
When the cashier opened the window to take my money, it reeked of weed in there. And she didn’t say much. I was kind of shocked that the employees are smoking while they’re working, especially around food.
Old fries. Didn't give my cheeseburger. Had no sign they they were out of the minecraft toy and gave a basket ball one instead causing an upset child.
Food: 2
Service: 1
I always thought this location was the best but I will now say it’s not. I have 3 kids and to make things easy I ordered through the mobile order and wait for it to be brought out to me. That way nothing can be missing or wrong when we get the order. I had to wait 25 minutes for the food to come out to the car and when it did the lady acted like she didn’t even want to be there, no smile not even a hello or anything. I had no cup carrier for the 4 drinks I got. Then I noticed I was missing a 6 piece nugget happy meal, I let her know and she tried to question me. So she went back in to get it. Meanwhile for waiting this long for our food the drive up had only 3 people so how were you busy. I then checked the rest of the order I got and the fries were Cold. Like if I have to wait this long they should be hot. The girl came out and gave me the happy meal after 6 more minutes of waiting. None of the meals had ranch in them. I was already so annoyed at this point so my daughter walked in to get ranch and they only gave her 2 packets for ALL the nuggets we had. All 4 meals came with nuggets. I guess I will have to come in for now on to get my food So it’s correct cause this was ridiculous. Customer service sucked terribly. All I wanted to do was pick up food quick and take the kids to the park.
Atmosphere: 3
Food: 3
Service: 2
The manager Ashley made sure to give me the absolute worst customer service very disrespectful yelling across the line through the window ! Watch out for her wouldn’t be saprised if she spit in your food a kept your change !
Service: 1
Ordered on website while driving. Order ready when we pulled in the drive through in Hagerstown. Just recently renovated. May eat in next time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Won't be back. Terrible service
Food: 1
Service: 1
You know
Atmosphere: 5
Food: 5
Service: 5
Second day in a row these guys stopped answering the drive through 20 mins before closing time. On both occasions, I had a mobile order I couldn’t pick up as a result.
Atmosphere: 1
Service: 1
Solid McDonald's, but they forgot the syrup for the hotcakes :(
Atmosphere: 4
Food: 4
Service: 4
The play place is gone
Employees are absolutely incompetent. Had to leave as I was late for work sitting in the drive through line and they never went to my side, 7 cars on the other side went.
Service: 1
Restaurantji Recommends
this place sucks, if you’re gonna be rude at least do your job right and give me all my food😂
Great fadt food, food was prepared well and on time, thanks
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Bacon Egg & Cheese Biscuit, Hamburger Happy Meal
To Whom It May Concern, I am writing to express my dissatisfaction with the service I received at your McDonald's Restaurant #10668, located at 10525 Sharpsburg Pike, Hagerstown, MD 21740, on December 13, 2024. I frequently use the drive-thru for convenience, but it seems that my orders are often incorrect. On this occasion, the drive-thru line was long, so I decided to knock on the window to request the correct dipping sauce for my nuggets. I always ask for Hot Mustard but consistently receive Honey Mustard instead. While this may seem like a minor issue, the rude customer service I experienced compels me to address it. When I informed the staff member that I had received Honey Mustard instead of Hot Mustard, she immediately insisted that the order specified Honey Mustard. I was confident that I had requested Hot Mustard, but she continued to argue. When I mentioned checking my receipt, she responded dismissively and told me not to "get smart." This response was unprofessional and unnecessary, especially since I was correct in my order. I returned to the restaurant to show her the receipt, which confirmed that I had indeed ordered Hot Mustard. Despite this, she made me wait while she took three more drive-thru orders before addressing me. When I finally showed her the receipt, she apologized, but only after I insisted on verifying the order. Her initial response and subsequent behavior were unacceptable. I asked for her name, and she identified herself as Teresa, the General Manager. When I inquired about her superior, she claimed there was no one above her, which I find hard to believe. As a regular customer of McDonald's, I am deeply disappointed by this experience. I have worked in customer service for over 30 years and find it hard to believe that a General Manager would treat a customer in such a manner. I request that this matter be addressed Now per McDonald’s customer care, since no one reached out in 72 hours, the case 31759197 was closed. So this is how people get away with rude customer service because the owners do nothing and the cases are closed and then it’s up to the customer to keep filing over and over again?! That doesn’t sound right I’m following up again and filed another complaint. I would like a response as to how this will be handled. New case number Hello Sonja, Thank you for taking the time to contact McDonald's. Please accept our apology for not receiving a local restaurant response regarding your recent McDonald's experience. We will immediately re-contact the franchise owner of the restaurant you visited and request that they follow-up with you as soon as possible. Thank you for your patience and for taking the time to contact us. Sincerely, Archie Oliver McDonald’s Customer Care Case Number: 31786696 Another follow up so my case doesn’t close Hi Sonja, Thank you for taking the time to contact McDonald’s Customer Care. Customer feedback is incredibly important to us, we will be sure to share with the appropriate stakeholders. We have submitted your feedback to the Owner/Operator’s organization responsible for this store, so they can be aware of your experience, and requested follow-up regarding it. We hope to have the opportunity of serving you again soon under the Golden Arches. Sincerely, Wayne More updates——- Thank you for taking the time to contact McDonald's. Please accept our apology for not receiving a local restaurant response regarding your recent McDonald's experience. We will immediately re-contact the owner/operator organization of the restaurant you visited and request that they follow-up with you as soon as possible. Thank you for your patience and for taking the time to contact us. Sincerely, Julius John —— I apologize for the negative experience you had while visiting our restaurant located at 10525 SHARPSBURG PIKE. We appreciate you contacting us to bring your concerns to our attention so we could get them addressed at the restaurant level as soon as possible. I will make sure to share your feedbac
The dirtiest McDonald's I have ever been into
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: French Fries
When the cashier opened the window to take my money, it reeked of weed in there. And she didn’t say much. I was kind of shocked that the employees are smoking while they’re working, especially around food.
Atmosphere: 2
Service: 2
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