Papa Johns Pizza

17249 Cole Rd, Hagerstown
(301) 582-6277

Recent Reviews

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Gennee Drew

If I could’ve left a review with zero stars, I would’ve. It was something Lil that was almost resolved, but they decided not to. I paid for eight wings and I got six and I opened the box and I called immediately before touching anything. The man on the phone said would you like us to drive the rest to you and I said do you have somebody and he said hold on and then a girl got on the phone and said we’re unable to help you. You need to call DoorDash. I understand, but her attitude when he already promised me something and was looking for a driver. Her attitude was uncalled for. She’s very rude and just because that I will not order Papa John’s again

Tyler T

Best chain pizza franchise and great local spot! If you shop the deals, you can't miss ordering from here. They were pretty busy on a Sunday night but did a great job getting everyone through and providing a quality product. The overall area lacks good pizza, so its a safe bet ordering from here

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Cheese Pizza, Pizzas Wings, Original Breadsticks, Epic Stuffed Crust

Shelby Sukunda

SUPPORT YOUR SMALL BUSINESSES! ❤️

For one, this will never be a 5star restaurant so I would of been happy to give 4 stars to the cuties working (BTW, the well done products were cooked just right) but unfortunately ... the only reason I order Papa Johns is for the pepperchinis and garlic sauce which for the very first time in my life were non existent.
I was late, so the cold pizza was on me. But, they had an extra 30min to remember. Unless they don't do that anymore? I mean, why else would anybody go to PapaJohns over American Pizza Pie or w.e. other real Pizza Spot is around.?
I usually ask for extra pepperchinis but I didn't see an option on the "official" website. Maybe i missed something.
The website doesn't show price points for some of their things while ordering which is annoying. This place seemingly needs help beyond house employment. It's clear.
I don't think I'd be back now, tbh.
Call me petty ... I'm sure they'll care as much as I do.
It just bothers me to get home after a long day and not just been able to get what I paid for and wanted especially from BIG BUSINESSES LIKE THIS!

Do better than I did.

SHOP/SUPPORT LOCAL!

Atmosphere: 3

Food: 3

Service: 3

Michael Lipowski

Very fast service, walked in and 10 mins later left with hot pizza

Mi Amor Ziah

Had 2 pepperoni pizza for movie night…everything was great pizza was hot and delicious. 🤤 the customer service was great and the man brought my food out even while it was snowing.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Angeliki Kyros

Ordered my delivery at 5:50pm it was delivered at 7:20pm Cold.
There’s no reason for a fast food pizza restaurant to take this long to deliver

Atmosphere: 1

Food: 1

Service: 1

Jeremy Unger

Love his papa

Atmosphere: 5

Food: 5

Service: 5

Alec McAfee

Really great place

Atmosphere: 4

Food: 4

Service: 4

Ethan W.

The pizza, cheeseticks, and garlic sauce are all great. My only complaint is the often long wait times, sometimes exceeding 30-45 minutes

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Original Breadsticks, Pepperoni Pizza

Anusha V

I was hesitant to order pizza reading the reviews. However , I’m glad I came here . We ordered breadsticks and gardenThey are really good with the customer care, we missed saying a topping and they redid the pizza for us with our requirements.The pizza & parm bread sticks tasted good too. I would recommend this place.

Atmosphere: 4

Food: 4

Service: 5

Mackenzie Sofsky

I ordered my food at 5:30. It did not arrive until 7 PM. Upon arrival food was cold. I am extremely dissatisfied with this location will not be ordering from here again not worth the money I spent.

Atmosphere: 1

Food: 1

Service: 1

Denise

Unfortunately our pizzas were horrible. Lacked sufficient sauce and cheese. The dough was extremely tough. We threw the pizza away and ate something else, it was that bad. 4 adults shared this opinion.

Food: 1

Stephan

Food is good. Service is bad. Every time I order pick up from this store, I’ll get a notification that my order is ready for delivery. I’ll drive to the location to pick it up, but the front desk rep says it won’t be ready for 15-20 minutes. So what’s happening here is the staff are clearing orders from the screen prematurely, before ever making the order and putting it into the oven. This really screws the customers in regards to their time. I don’t need to wait 15-20 for food I was told is ready. I managed a Dominos Pizza, so I literally know exactly what’s going on. There’s no point in having good times if the customers are complaining about it being BS. This is exactly what happens. I’m sure someone is going to get written up or reprimanded for doing it continually. Probably not ordering from the specific store anymore, the lack of respect for peoples time is absurd. Your metrics don’t matter if the customer isn’t satisfied, welcome to Business 101. Stay in school kids.

JJ Edwards

Pizza taste good, and staff is very friendly and fast. Will definitely come back again.

Atmosphere: 5

Food: 5

Service: 5

JJ CBMD

Pizza taste good, and staff is very friendly and fast. Will definitely come back again.

Atmosphere: 5

Food: 5

Service: 5

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