Papa Johns Pizza

17249 Cole Rd, Hagerstown
(301) 582-6277

Recent Reviews

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Chris Sturg

BURNT PIZZA , LATE PICK UP, CLUELESS HELP NOT GOING BACK

Atmosphere: 1

Food: 1

Service: 1

Tony M

Doesn’t pay attention to Grubhub orders. I was even late to pick up the order due to traffic and drove across town to pick up and still wasn’t even started when I got there. When we have to reject orders that aren’t ready This cost grubhub drivers money. If it wasn’t for us there wouldn’t be delivery drivers. I would bet that Grubhub and DoorDash do 2/3s of your orders. Please do better

Katrina Sutphin

I placed an order online for 16 wings and two XL NY Style pizzas. The sausage pizza looked burnt and tasted bad. Although I ordered a 16 piece wing there was only 10 in the box. I paid $23 and change for the wings alone. I tried calling and sat for 17 minutes (Yes, I timed it) and no one answered the call.

Atmosphere: 1

Food: 3

Service: 1

Maria Losiewicz

Placed an order at 4 pm for 7:15 PM. It is already 7:40 PM and haven't received my order, they won't pick up the phone

Service: 1

Ryan Salmon

Took 50 minutes to get 2 pizzas and was told it would be ready in 20 minutes. Horrible service, they just look at you until you say something. We will never go there again.

F S

It took an hour for our order. The one guy with long hair kept pushing his hair back and touching his hair while making the food and didn’t wash his hands.
Not very nice employees and they can’t understand you well.

Atmosphere: 1

Food: 1

Service: 1

Gennee Drew

If I could’ve left a review with zero stars, I would’ve. It was something Lil that was almost resolved, but they decided not to. I paid for eight wings and I got six and I opened the box and I called immediately before touching anything. The man on the phone said would you like us to drive the rest to you and I said do you have somebody and he said hold on and then a girl got on the phone and said we’re unable to help you. You need to call DoorDash. I understand, but her attitude when he already promised me something and was looking for a driver. Her attitude was uncalled for. She’s very rude and just because that I will not order Papa John’s again

Tyler T

Best chain pizza franchise and great local spot! If you shop the deals, you can't miss ordering from here. They were pretty busy on a Sunday night but did a great job getting everyone through and providing a quality product. The overall area lacks good pizza, so its a safe bet ordering from here

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza, Cheese Pizza, Pizzas Wings, Original Breadsticks, Epic Stuffed Crust

Shelby Sukunda

SUPPORT YOUR SMALL BUSINESSES! ❤️

For one, this will never be a 5star restaurant so I would of been happy to give 4 stars to the cuties working (BTW, the well done products were cooked just right) but unfortunately ... the only reason I order Papa Johns is for the pepperchinis and garlic sauce which for the very first time in my life were non existent.
I was late, so the cold pizza was on me. But, they had an extra 30min to remember. Unless they don't do that anymore? I mean, why else would anybody go to PapaJohns over American Pizza Pie or w.e. other real Pizza Spot is around.?
I usually ask for extra pepperchinis but I didn't see an option on the "official" website. Maybe i missed something.
The website doesn't show price points for some of their things while ordering which is annoying. This place seemingly needs help beyond house employment. It's clear.
I don't think I'd be back now, tbh.
Call me petty ... I'm sure they'll care as much as I do.
It just bothers me to get home after a long day and not just been able to get what I paid for and wanted especially from BIG BUSINESSES LIKE THIS!

Do better than I did.

SHOP/SUPPORT LOCAL!

Atmosphere: 3

Food: 3

Service: 3

Michael Lipowski

Very fast service, walked in and 10 mins later left with hot pizza

Mi Amor Ziah

Had 2 pepperoni pizza for movie night…everything was great pizza was hot and delicious. 🤤 the customer service was great and the man brought my food out even while it was snowing.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Angeliki Kyros

Ordered my delivery at 5:50pm it was delivered at 7:20pm Cold.
There’s no reason for a fast food pizza restaurant to take this long to deliver

Atmosphere: 1

Food: 1

Service: 1

Jeremy Unger

Love his papa

Atmosphere: 5

Food: 5

Service: 5

Alec McAfee

Really great place

Atmosphere: 4

Food: 4

Service: 4

Ethan W.

The pizza, cheeseticks, and garlic sauce are all great. My only complaint is the often long wait times, sometimes exceeding 30-45 minutes

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Original Breadsticks, Pepperoni Pizza

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