I ordered my food at 5:30. It did not arrive until 7 PM. Upon arrival food was cold. I am extremely dissatisfied with this location will not be ordering from here again not worth the money I spent.
Atmosphere: 1
Food: 1
Service: 1
Denise
Unfortunately our pizzas were horrible. Lacked sufficient sauce and cheese. The dough was extremely tough. We threw the pizza away and ate something else, it was that bad. 4 adults shared this opinion.
Food: 1
JJ Edwards
Pizza taste good, and staff is very friendly and fast. Will definitely come back again.
Atmosphere: 5
Food: 5
Service: 5
Julian B.
Ordered pizza at 7:30 and it said 45min wait. It's now 9:00pm and pizza still hasn't showed up. Really disappointed and sure pizza will arrive cold considering I got a text saying it was ready for delivery at 8:07pm. Clearly communication and efficiency isn't this stores strong suit. Definitely recommend Pizza Hut or dominoes if you're looking for a reasonable delivery time. Pizza finally showed up and it was cold and soggy. What a joke.
Kimberly Carbary
Busy. Thought they were running a special, but none that I saw of. For a single person, little pricey for one person ordering a small. But LOVE their fresh ingredients.
Atmosphere: 4
Food: 5
Service: 4
Spiral Tote
2017-present. Always great service. Delivery or pick up.
Atmosphere: 5
Food: 5
Service: 5
Brenda Shibley
Would not recommend. Not only did the pizza arrive extremely late, it was cold and tough.When we called to inquire about the issue, the staff were horribly rude. It’s a shame as we used to enjoy this location.
Atmosphere: 1
Food: 1
Service: 1
Smiley Jackson
Not much sauce to doughy not good. Very
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Spinach and Mushroom Alfredo Pizza
Seth M.
In the many instances of my orders through this particular Papa John's, my experiences have always been pleasant. One of the delivery drivers in particular comes to mind; Tim (deep voice) - is cordial, communicative and customer-service oriented. I order from this Papa John's frequently, and will continue to do so as it is one of the best in Hagerstown and the surrounding area in my opinion.
Jordan Cataldo
My pizza is ALWAYS under cooked. It’s white and doughy every single time. I always have to put it back in the oven to try and cook it through so I’m not eating dough. Check your pizzas before sending them out.
Attempted to place an order through the app but had an error. Called the store for assistance and was told they couldn't do anything even though the error happened trying to process order. My mother that called got short with them and was apparently "rude".Managed to get order placed after the phone call but it was immediately cancelled. Saw this checking on order and replaced order. Again immediately cancelled.I have an 8yo that was asking for a cheese pizza. My orders were cancelled with no attempt to contact with a reason. I called them back to ask why and was told it was because someone called earlier and was rude.Cant help a customer trying to order even though their app was saying that the customer already spent their money and then refusing to provide service without even telling the person?
Atmosphere: 1
Food: 1
Service: 1
james delawder
Best fast food pizza by all accounts here in H town. If you love yourself, however if you hate yourself or your family go to little Caesars.
Atmosphere: 3
Food: 5
Service: 4
Chris Wiley
The quality is so far so good but if the drivers would just read the slips and do their job, I think they would get more tips from me at least. If I say don’t knock or ring the doorbell, and then the bell goes off two or three times then that’s an issue with me.
Victoria Fairchild
Terrible customer service with lack of communication and ICY cold pizza. Yum yum! What a garbage store, this is why franchises fail. Use Door Dash and get some Pizza Hut instead. Total dumpster fire.
Gerald Haubert
Never really cared for their pizza. Can't really give a great review
I ordered my food at 5:30. It did not arrive until 7 PM. Upon arrival food was cold. I am extremely dissatisfied with this location will not be ordering from here again not worth the money I spent.
Atmosphere: 1
Food: 1
Service: 1
Unfortunately our pizzas were horrible. Lacked sufficient sauce and cheese. The dough was extremely tough. We threw the pizza away and ate something else, it was that bad. 4 adults shared this opinion.
Food: 1
Pizza taste good, and staff is very friendly and fast. Will definitely come back again.
Atmosphere: 5
Food: 5
Service: 5
Ordered pizza at 7:30 and it said 45min wait. It's now 9:00pm and pizza still hasn't showed up. Really disappointed and sure pizza will arrive cold considering I got a text saying it was ready for delivery at 8:07pm. Clearly communication and efficiency isn't this stores strong suit. Definitely recommend Pizza Hut or dominoes if you're looking for a reasonable delivery time. Pizza finally showed up and it was cold and soggy. What a joke.
Busy. Thought they were running a special, but none that I saw of. For a single person, little pricey for one person ordering a small. But LOVE their fresh ingredients.
Atmosphere: 4
Food: 5
Service: 4
2017-present. Always great service. Delivery or pick up.
Atmosphere: 5
Food: 5
Service: 5
Would not recommend. Not only did the pizza arrive extremely late, it was cold and tough.When we called to inquire about the issue, the staff were horribly rude. It’s a shame as we used to enjoy this location.
Atmosphere: 1
Food: 1
Service: 1
Not much sauce to doughy not good. Very
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Spinach and Mushroom Alfredo Pizza
In the many instances of my orders through this particular Papa John's, my experiences have always been pleasant. One of the delivery drivers in particular comes to mind; Tim (deep voice) - is cordial, communicative and customer-service oriented. I order from this Papa John's frequently, and will continue to do so as it is one of the best in Hagerstown and the surrounding area in my opinion.
My pizza is ALWAYS under cooked. It’s white and doughy every single time. I always have to put it back in the oven to try and cook it through so I’m not eating dough. Check your pizzas before sending them out.
Food: 1
Restaurantji Recommends
Attempted to place an order through the app but had an error. Called the store for assistance and was told they couldn't do anything even though the error happened trying to process order. My mother that called got short with them and was apparently "rude".Managed to get order placed after the phone call but it was immediately cancelled. Saw this checking on order and replaced order. Again immediately cancelled.I have an 8yo that was asking for a cheese pizza. My orders were cancelled with no attempt to contact with a reason. I called them back to ask why and was told it was because someone called earlier and was rude.Cant help a customer trying to order even though their app was saying that the customer already spent their money and then refusing to provide service without even telling the person?
Atmosphere: 1
Food: 1
Service: 1
Best fast food pizza by all accounts here in H town. If you love yourself, however if you hate yourself or your family go to little Caesars.
Atmosphere: 3
Food: 5
Service: 4
The quality is so far so good but if the drivers would just read the slips and do their job, I think they would get more tips from me at least. If I say don’t knock or ring the doorbell, and then the bell goes off two or three times then that’s an issue with me.
Terrible customer service with lack of communication and ICY cold pizza. Yum yum! What a garbage store, this is why franchises fail. Use Door Dash and get some Pizza Hut instead. Total dumpster fire.
Never really cared for their pizza. Can't really give a great review