Pizza Hut
1085 Maryland Ave, Hagerstown
(301) 791-1600
Recent Reviews
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We went in to sit down for a family meal and they don’t even serve you at this location. Very unpleased and disappointed with the experience.
Atmosphere: 1
Food: 1
Service: 1
I order medium pizza taste horrible
Unpleasant smell.
Atmosphere: 3
Food: 1
Service: 5
Service with a smile. Receieve so good pizza at a reasonable price.
Kid-friendliness: Kid friendly
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Supreme Pizza, Pepperoni Pizza
Ordered pizza on the app on Sunday 1/12. After getting home we realized the pizza was burnt, not cut and the wings had literally no sauce on them. Called the restaurant and spoke to the store manager named Casey. Let me tell you about this lady. She was the rudest “manager” I have ever spoken to. Her tone was so unprofessional. I could hear her eye rolls through the phone. No apology and she insisted on arguing with me, cutting me off and denying me resources to call and make a complaint above her. I’m not sure how this “manager” is even employed?!? For the sake of your customers, get rid of this lady. She’s bad for business. I can only imagine how many other customers she has been rude to! I will also be calling corporate and making a formal complaint about this store manager also!
Atmosphere: 1
Food: 1
Service: 1
Delivery people rude everyone can’t always give a tip don’t give you right to be disrespectful because at end of the day
Atmosphere: 1
Food: 5
Service: 1
Pizza was cold from a very quick grub hub delivery, someone probably ordered it hours ago and it just sat until we ordered it instead of making a fresh pizza.
Atmosphere: 5
Food: 1
Delivery order, placed on line but only recieved 2 of my ordered items. Called restaraunt, requested refund, person couldn't handle request. Eventually spoke Ken, manager, he made the refund and at my request remade the missing items for me to pick up the next day. Ken was the only element of this experience that deserves 5 stars.
Food: 3
Service: 3
Never waiting for more then 5 minutes for my orders. If it's more the 5 minutes they tell me just that and apologize for the waite. I appreciate that from business.
Atmosphere: 5
Food: 5
Service: 5
Cashier was a good guy and helpful! First time here and I would definitely come back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Traditional Wings
Guy at the counter was awesome but the place looks and smells dirty
Atmosphere: 1
Food: 2
Service: 5
Restaurantji Recommends
Order wrong but was corrected. But the pizza was lacking much ham. Pineapple and chicken thrown on. Just not cooked to usual quality at all. Disappointing.
Atmosphere: 3
Food: 3
Service: 1
I grew on on pizza hut,back when it was a place for the whole family.....it's probably been 15 years since Ive had their pizza....how things have changed.....I compare it to little Caesars now ....it was very disappointing.....might have just been this location but it wasn't what i remember it to be....no cheese...flat as a pancake ...and dry.....
My favorite pizza hut! We get carry out, and the food is always great
Parking: Plenty of parking in the private Pizza Hut lot right beside the building. All parking/entrances are handicap accessible.
Wheelchair accessibility: All parking/entrances are handicap accessible and very close to door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Baked Wings, Pepperoni Pizza, Traditional Wings
Honestly I would have had a better experience if I had just gone to dollar tree and bought their frozen pizzas. I spent $45 on 3 pizzas and they were horrible. Dry asf, sauce was NASTY. Maybe the recipe has changed or maybe they ran out of product and were using something from the grocery store but it was horrible. Total waste of money my toddlers didn’t even eat it and they LOVE pizza. It’s not like little ceasars where I’d spend $9-$12 per pizza. My total was $45 WITH a coupon. Like do better Pizza Hut ?
Atmosphere: 4
Food: 1
Service: 4
Food is always hot, ready when i pick up
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Pepperoni Pizza
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