Popeyes Louisiana Kitchen

17524 Valley Mall Rd, Hagerstown
(227) 239-8694

Recent Reviews

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Kristara Chanel

the food is fresh most times but why is it temporarily closed on doordash 💔💔💔💔

jada Wood

the employees were quick and were able to give accurate results that matched my request

Atmosphere: 5

Food: 5

Service: 5

Barb Long

Went through the drive thru, 10 minutes to place order, the order was missing items, the chicken bites was so hard I could not eat them, I went through the drive thru told them what I was missing and to replace the bites, I literally was in the the drive thru for 25 minutes, just crazy, then lady said oh u only get 1 biscuit for the 1 meal you ordered, I said thats not what u told me when I was here the 1st time and you are not gonna give me another biscuit after what I just through? She never gave me another biscuit, I just shook my head. The man manager was standing right there, he never cares he would rather loose customers than keep them coming back, never apologized, I guess maybe cause I speak English! There was plenty of door dash orders they had i think the company needs to come up with a different way for all drive thru- doordash etc, for more or separate parking. Just crazy! While waiting the drive thru for 25 minutes I was recording a mouse that was outside the building. Yikes, something need done with this place, better management and some with manners would help. Now all my food is cold, thanks Popeyes

Food: 1

Service: 1

KUMAR AASHESH

Very bad service!!!!, he was not accepting my promo code, and had a bad attitude!!

Allegra Waltz

This is by far the worst staff at a fast food establishment I have ever been to. I have frequented this location multiple times and more times than not, I have not received the correct order (incorrect side, missing side, etc.) Today, I visited the location in the drive -thru and when explaining to the cashier the order with our last issue, he asked us to pull to the window due to not hearing us. When we pulled up, the cashier was very nice, and (reasonably so) explained that without a receipt he could not give a refund. We didn’t expect a refund, just wanted to convey the previous issue. Since we already at the register we wanted to go ahead and order. The manager approached and immediately got loud and rude and repeated that she could not give us a refund. (Again we didn’t expect one) After a few moments of back-and forth (no raising my voice, using profanity, or threats) she said “I am not serving you goodbye” then proceeded to call the police. 2 officers arrived and stated there was nothing they could do but ask us to leave. As a high risk pregnant woman, this situation has put me in emotional and physical duress, I feel racially profiled, and I will never patronize this location again.

Atmosphere: 1

Food: 1

Service: 1

Todd Titus

To be honest - I come for the Mac and cheese. It's amazing!

Atmosphere: 3

Food: 5

Service: 4

illpoet13

Good stuff!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Popeyes Bone-In Wings

Chris Mack

ordered a chicken sandwich. guy says “u want one sandwich?” i say yessir. get to the window he says “you wanted one sandwich right?” and hands me a singular tender. do you guys know what a sandwich is or nah?

Atmosphere: 1

Food: 1

Service: 1

EyeoftheFox

Mmmm Good Chicken SandWich.

Atmosphere: 5

Food: 5

Service: 5

shane high

I went today at this establishment around 12:00 pm to pick up my order, no problem staff very friendly and gave me my sauces that I requested in my online order in the bag. Sad that they were out of fried pickles but got a large fry instead which was a plus. When I got home and ate it it was a little dry no biggie but as soon as got done eating and was going to lay down watch TV my vision got really distorted almost drug like
feeling and freaked out and had a mini panic attack .... this is what I googled up just incase if this had happened

Yes, a bad fast food fish sandwich can cause illness with distorted or blurred vision, usually stemming from scombroid poisoning, a type of histamine toxicity caused by improper fish refrigeration. Symptoms appear quickly, often within 30-60 minutes, and may include dizziness, diarrhea, facial flushing, and headaches

Atmosphere: 5

Food: 1

Service: 5

James Brown

Great location! Service and food were both exceptional!

Atmosphere: 5

Food: 5

Service: 5

Kathy Feiser

They one at the valley mall. Is not one to go to. If you want good food. Dual highway. I ordered thru the app. Food for me and my grandson half was missing. Called the store. The lady said yeah we don't have it. I said you have mash potatoes cause I ordered 2 only got one. My cheesecake was missing and the new chicken dippers if not available please remove from menu. Come on now. I wanted to order from dual highway it wouldn't let me today. I'm not happy

Atmosphere: 3

Food: 1

Service: 1

Jennifer Ackley

The food and service was really good...went through the drive through so I don't know what the inside was like

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Signature Chicken Combo

Chantea Vaughn

Chicken was colder than the North Pole and drier than the Sahara!

Food: 1

matthew perry

Always always always one of the best Popeyes around! Food is always good the service is always good. We go out of our way to eat at this location!!

Atmosphere: 5

Food: 5

Service: 5

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