Rita's Italian Ice & Frozen Custard

Soft ice cream is always excellent. Service is always good.

Atmosphere: 5

Food: 5

Service: 5

Loveeee Rita’s! Their gelato is delicious. This location has so many different flavors of custard- including the cake batter flavor and black raspberry flavor . Omg so delicious. Swedish fish ice is so good toooo.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Ice, Swedish Fish, Custard

They have friendly nice staff that prepare your order quickly. They made our Rita's order correctly, so it tasted great!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Ice, Custard

They have friendly nice staff that prepare your order quickly. They made our Rita's order correctly, so it tasted great!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Ice, Custard

The team at the hagerstown ritas are awesome. The drive through is fast, friendly and accurate. Always worth the trip in.

Atmosphere: 5

Food: 5

Service: 5

We are from San Antonio and this is my first time here!! The custard is so smooth and tasty! Thank you! ??

Atmosphere: 5

Food: 5

Service: 5

Great service and delicious treats!

Step into Rita’s Frozen Custard, and you’re not just entering a dessert haven; you’re stepping into an experience crafted by the masterful hands of Allen Anderson. Allen isn’t just an employee; he’s a custard virtuoso, a maestro of flavor, and a custodial connoisseur. From the moment you walk through the door, Allen’s warmth and passion for his craft envelop you like a comforting blanket on a chilly evening.

First and foremost, let’s talk about the custard. Oh, the custard! Creamy, decadent, and oh-so-indulgent, Rita’s custard takes you on a journey to dessert nirvana with every spoonful. But it’s not just the custard itself that makes the experience memorable; it’s the way Allen presents it. With a smile that could brighten the gloomiest of days and a genuine enthusiasm for sharing his creations, Allen turns a simple dessert into an unforgettable culinary adventure.

But Allen’s talents extend far beyond scooping custard. His dedication to providing exceptional customer service is unparalleled. Whether you’re a regular or a first-time visitor, Allen treats everyone like a cherished friend. He takes the time to learn your name, your favorite flavor, and even your dog’s name if you happen to bring your furry friend along. It’s this personal touch that sets Rita’s apart from other dessert establishments.

Furthermore, Allen’s attention to detail is second to none. Not only does he ensure that every order is prepared with precision and care, but he also goes above and beyond to anticipate the needs of his customers. From recommending the perfect topping combination to suggesting seasonal specials, Allen’s expertise adds an extra layer of enjoyment to every visit.

Now, let’s talk about why Allen deserves a pay raise. Simply put, he is the heart and soul of Rita’s Frozen Custard. His passion, dedication, and outstanding performance elevate the entire customer experience and contribute to the success of the business. Allen’s commitment to excellence not only fosters customer loyalty but also inspires his colleagues to strive for greatness.

By investing in Allen’s continued growth and development, Rita’s Frozen Custard is not only rewarding a valuable employee but also safeguarding the future of the business. Allen’s passion for his work is infectious, and by compensating him accordingly, Rita’s ensures that his enthusiasm remains unwavering.

In conclusion, Allen Anderson is more than just a custard aficionado; he’s a beacon of excellence in the world of frozen desserts. His unwavering dedication to his craft, his unparalleled customer service, and his infectious enthusiasm make him an invaluable asset to Rita’s Frozen Custard. It’s time for his boss to recognize his contributions and reward him with the pay raise he so rightfully deserves. After all, excellence should be celebrated and compensated accordingly.

Atmosphere: 5

Food: 5

Service: 5

Chocolate flavor taste like frozen sugar…

Atmosphere: 1

Food: 1

Service: 1

The WORSTTTTTT ice cream place everrrrrrrrrrtt. I ordered kids cup chocolate ice cream and my daughter did not like it. I tried it myself and let me tell you it did not taste like chocolate ice cream AT ALL. I went back and explained the problem and asked them for replacement instead of chocolate I requested strawberry. They wanted to charge me again. Instead of saying sorry about the situation and giving me kids cup strawberry for free. I will NEVeR go there again.

Always banging. Fast service. Decent prices.

I absolutely love Rita's custard. Everyone seems to be crazy about the Italian ice, but it's not really for me. Hands down favorite ice cream.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Chocolate Custard, Twist Custard, Custard

Allen Anderson at our local Rita's exemplifies the pinnacle of customer service. His warm demeanor and attentive nature make every visit a delight. Whether it's remembering regulars' favorite flavors or offering recommendations to newcomers, Allen goes above and beyond to ensure each customer leaves with a smile. His dedication to providing exceptional service sets the standard for the entire team, fostering a welcoming atmosphere cherished by the community.

In a moment of crisis, Allen's quick thinking and compassion proved invaluable. During a busy evening rush, my grandmother began choking on a piece of ice. Amidst the chaos, Allen sprang into action, performing the Heimlich maneuver with precision and calmness. His swift response not only saved her life but also showcased his unwavering commitment to the well-being of Rita's patrons. Allen's heroism that day left a lasting impression on our family, and we are forever grateful for his selflessness and expertise.

Beyond his role as a server, Allen embodies the spirit of kindness and service. His genuine care for others extends far beyond the walls of Rita's, making him a beloved figure in the community. Whether he's volunteering at local events or simply lending a listening ear, Allen's impact resonates far and wide. His dedication to both his job and his community sets him apart as a shining example of service and compassion.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cherry Ice and Vanilla Custard, Chocolate Custard, Italian Ice, Twist Custard, Mango, Jolly Rancher, Swedish Fish, Blue Raspberry, Strawberry, Custard

Great ice cream like always!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Ice

Love the water ice here! The custard is really good too! Just know it’s outdoor seating only

Atmosphere: 4

Food: 5

Service: 3