Well, I would like to say the experience was pleasant but that is a stretch. Ordering at the drive-thru menu board was mediocre at best. I'll blame it on the frigid weather, having to sit with the window rolled down wishing for the heat coming out of the vents in the car. After ordering something simple, you would think things would go smoothly. And due to knowing what it means to work for the company did not help. Leaving the drive-thru and finding that items were missing from the promised bag of food...well. Disappointing. Needing ANOTHER trip past the dreaded menu board and having to let the window go down. When explaining that items were missed from the order, and having to repeat them, discouraged all hope of escaping the torture. This did not quell the fact that the sandwich was not very fresh and the french fries were barely warm. At least the drink tasted like it should. The aforesaid items were abandoned and the horrid thought of wasting $12-13 crept it. Again, I typically enjoy the treat of Roy Roger's when it comes few and far between. This one missed the mark by a long shot.
Atmosphere: 3
Food: 2
Service: 2
Chedly milo
I love Roy Rogers. They have awesome roast beef sandwiches. Everything I have ordered has been a banger. They have a toppings / condiment bar with a good variety. They had hush puppies for a limited time last year and I really wish they would bring them back. The hush puppies are what got me in the door to begin with. I come back every couples months in hopes they have the hush puppies again. Hey Roy... We want hush puppies!
William Rockenbaugh
Always a 5 star experience for 5 star men.
Atmosphere: 5
Food: 5
Service: 5
Jessica Jones
I had to call 3 times to get an answer wether or not they had free refills. I was hung up on twice.
Atmosphere: 1
Food: 1
Service: 1
Say Yes To Mrs. Wig
⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service at Roy Rogers – Hagerstown
I want to take a moment to recognize the exceptional customer service I received at Rory Rogers in Hagerstown, especially from Barb, the manager.
I came in with an issue that needed to be addressed, and Barb handled it with absolute professionalism. There was no arguing, no dismissiveness, and no unnecessary back-and-forth—she listened, understood the concern, and fixed the issue promptly and respectfully.
What truly stood out was her calm demeanor and genuine willingness to help. That level of management makes all the difference. She treated me like a valued customer, not a problem, and that speaks volumes about her leadership and the standards she upholds.
Because of Barbi professionalism and integrity, I would absolutely recommend Rory Rogers in Hagerstown. This is how customer service should be done.
Thank you, Barb, for setting the bar high. 👏
Atmosphere: 4
Food: 4
Service: 4
John H
This place is small but the food is worth it but like all things fast food it can be hit or miss
Atmosphere: 3
Food: 4
Service: 2
Ken Jones
Always Great, We Love Roy's
Atmosphere: 5
Food: 5
Service: 5
Jennifer
I came today on Wednesday 12-17-2025 at 12:30pm And I order Philly cheesesteak from drive through and I was white thick girl at the window when she opened the window she’s look weird looking and she took the money and she give me the food I was like can I have so ketchup she’s just looked a me on mad and weird looking and she only give me 2 singles ketchup I was like ok but I’m let you know Roy Roger’s if this girl still gonna be meeting customers in the window no one gonna come back 0 start bad comment
Service: 1
Joseph Craft
The best Fast Food on the East Coast!
Atmosphere: 5
Food: 5
Service: 5
Kevin Statler
Very kind and friendly associates at the front who are in charge of giving out orders. I would say more friendly and pleasant to deal with than most fast food type restaurants in the same area. Impressed.
Always have loved Roy's for the fact they don't ruin your burger by putting anything on it, they make you do it! No stale burgers with the after taste of a pickle! It's my favorite fast food burger!!!!
Atmosphere: 5
Food: 5
Service: 5
Tommy
Urine on bathroom floors.
Atmosphere: 1
Food: 2
Service: 1
Pjhurnee Louis
Food is very salty if ordering chicken or anything other than a burger
Atmosphere: 3
Food: 1
Service: 5
Megan Abrecht
Food was eh, but I don’t like how employees stare at you while you eat. It’s almost a little suspicious and completely weird. Super uncomfortable
Well, I would like to say the experience was pleasant but that is a stretch. Ordering at the drive-thru menu board was mediocre at best. I'll blame it on the frigid weather, having to sit with the window rolled down wishing for the heat coming out of the vents in the car.
After ordering something simple, you would think things would go smoothly.
And due to knowing what it means to work for the company did not help.
Leaving the drive-thru and finding that items were missing from the promised bag of food...well. Disappointing.
Needing ANOTHER trip past the dreaded menu board and having to let the window go down.
When explaining that items were missed from the order, and having to repeat them, discouraged all hope of escaping the torture.
This did not quell the fact that the sandwich was not very fresh and the french fries were barely warm.
At least the drink tasted like it should.
The aforesaid items were abandoned and the horrid thought of wasting $12-13 crept it.
Again, I typically enjoy the treat of Roy Roger's when it comes few and far between. This one missed the mark by a long shot.
Atmosphere: 3
Food: 2
Service: 2
I love Roy Rogers. They have awesome roast beef sandwiches. Everything I have ordered has been a banger. They have a toppings / condiment bar with a good variety. They had hush puppies for a limited time last year and I really wish they would bring them back. The hush puppies are what got me in the door to begin with. I come back every couples months in hopes they have the hush puppies again. Hey Roy... We want hush puppies!
Always a 5 star experience for 5 star men.
Atmosphere: 5
Food: 5
Service: 5
I had to call 3 times to get an answer wether or not they had free refills. I was hung up on twice.
Atmosphere: 1
Food: 1
Service: 1
⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service at Roy Rogers – Hagerstown
I want to take a moment to recognize the exceptional customer service I received at Rory Rogers in Hagerstown, especially from Barb, the manager.
I came in with an issue that needed to be addressed, and Barb handled it with absolute professionalism. There was no arguing, no dismissiveness, and no unnecessary back-and-forth—she listened, understood the concern, and fixed the issue promptly and respectfully.
What truly stood out was her calm demeanor and genuine willingness to help. That level of management makes all the difference. She treated me like a valued customer, not a problem, and that speaks volumes about her leadership and the standards she upholds.
Because of Barbi professionalism and integrity, I would absolutely recommend Rory Rogers in Hagerstown. This is how customer service should be done.
Thank you, Barb, for setting the bar high. 👏
Atmosphere: 4
Food: 4
Service: 4
This place is small but the food is worth it but like all things fast food it can be hit or miss
Atmosphere: 3
Food: 4
Service: 2
Always Great, We Love Roy's
Atmosphere: 5
Food: 5
Service: 5
I came today
on Wednesday 12-17-2025 at 12:30pm
And I order Philly cheesesteak from drive through and I was white thick girl at the window when she opened the window she’s look weird looking and she took the money and she give me the food I was like can I have so ketchup she’s just looked a me on mad and weird looking and she only give me 2 singles ketchup I was like ok but I’m let you know Roy Roger’s if this girl still gonna be meeting customers in the window no one gonna come back 0 start bad comment
Service: 1
The best Fast Food on the East Coast!
Atmosphere: 5
Food: 5
Service: 5
Very kind and friendly associates at the front who are in charge of giving out orders. I would say more friendly and pleasant to deal with than most fast food type restaurants in the same area. Impressed.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good food. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Always have loved Roy's for the fact they don't ruin your burger by putting anything on it, they make you do it! No stale burgers with the after taste of a pickle! It's my favorite fast food burger!!!!
Atmosphere: 5
Food: 5
Service: 5
Urine on bathroom floors.
Atmosphere: 1
Food: 2
Service: 1
Food is very salty if ordering chicken or anything other than a burger
Atmosphere: 3
Food: 1
Service: 5
Food was eh, but I don’t like how employees stare at you while you eat. It’s almost a little suspicious and completely weird. Super uncomfortable
Atmosphere: 5
Food: 3
Service: 3
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