Had a very disappointing experience today. I politely let the manager, Allyiah, know that my drink was made incorrectly and simply asked if it could be fixed. Her response was overly upbeat in tone, but the message was unexpectedly negative — she implied I was being disrespectful and told me that if I “continued that behavior” I would be asked to leave.
I was calm and kind the entire time, and I definitely wasn’t trying to cause an issue — just wanted the drink I paid for. The dismissive, passive-aggressive way my concern was handled made me feel uncomfortable and accused of something I did not do.
Mistakes happen, but customer service matters in how those mistakes are addressed. I hope the training here improves so customers aren’t treated this way when they bring up a simple request.
Atmosphere: 4
Food: 1
Service: 1
Judy Messer
Coffee was great!
Atmosphere: 5
Service: 3
Shylo Martinez
Very slow service!
FiRE BOX
I waiting 30 minutes and the coffee was wrong. They severed multiple people who came in after me, to the point where I was the only person in the store when I finally got my coffee
Atmosphere: 3
Food: 2
Service: 1
Love Peace
Today me and my daughter ordered a mint Majesty tea with two honeys. Upon ordering at the end the employee.... Let's just say you can hear the eye roll through the speaker... However, once getting our drinks they even wrote as requested. Charlie 💜 this was a great experience! Especially with everything going on. And with Starbucks and Chicago Illinois being closed due to their inappropriate note or another customers order.
Atmosphere: 4
Food: 5
Service: 5
Jesse Turner
NO PETS!!!! enforce this policy before someone’s kid gets bit
Service Animals should not be carried, or sit on one’s lap, that should be a clue
there is a sign on your door, please ENFORCE it
Atmosphere: 1
Brittany Barr
I don't know what has been going on as of late but I try to give grace but this is the 2nd time I have ordered and been disappointed. I ordered my drink at 8:25 and didn't receive it till almost 9:00.... I could see if it was only two or three people working it's always at least eight people back there. And I feel like if a tip was attached to it my drink would have been ready. At this point I'll just drive the extra to go to another Starbucks
Charm M
Requested a very light ice due to cold sensitivity and I get this same drink like 4-5x a week and they keep messing it up. Light ice means light ice but they put lots of ice all the time. Ugh. Hope u listen to customers' request for once.
Current mood, good. Other than the place down the road this one has not caved in for Karen. Kudos 🥰💜 Again great busy staff. They are currently mopping the floor to make sure the place is clean. That's always a plus. I feel included in the Starbuck customer base.
Atmosphere: 4
Food: 4
Service: 5
Lorena Velastegui
I was this afternoon, standing and ready to order. No one served me. I don't know if I'm invisible or what! Bad service.
K O
Fast service, all orders correct on a large order. Thanks for your hard work!
Atmosphere: 5
Food: 5
Service: 5
Michael Conole
Went through drive thru. It was quick
Food: 5
Service: 5
Carol Leidahl
I love coming there of came for years there but recently when I get my drink it's not filled all the way up and they do cost the good bit The young lady at the window today very unfriendly like I was bothering her I feel really bad about writing this but the only way things can be fixed is if you speak up maybe she was just having a bad day but my drink wasn't filled up
Haven't had a bad latte there yet!!
Atmosphere: 5
Food: 5
Service: 5
Lobby closed….
Had a very disappointing experience today.
I politely let the manager, Allyiah, know that my drink was made incorrectly and simply asked if it could be fixed. Her response was overly upbeat in tone, but the message was unexpectedly negative — she implied I was being disrespectful and told me that if I “continued that behavior” I would be asked to leave.
I was calm and kind the entire time, and I definitely wasn’t trying to cause an issue — just wanted the drink I paid for. The dismissive, passive-aggressive way my concern was handled made me feel uncomfortable and accused of something I did not do.
Mistakes happen, but customer service matters in how those mistakes are addressed. I hope the training here improves so customers aren’t treated this way when they bring up a simple request.
Atmosphere: 4
Food: 1
Service: 1
Coffee was great!
Atmosphere: 5
Service: 3
Very slow service!
I waiting 30 minutes and the coffee was wrong. They severed multiple people who came in after me, to the point where I was the only person in the store when I finally got my coffee
Atmosphere: 3
Food: 2
Service: 1
Today me and my daughter ordered a mint Majesty tea with two honeys. Upon ordering at the end the employee.... Let's just say you can hear the eye roll through the speaker... However, once getting our drinks they even wrote as requested. Charlie 💜 this was a great experience! Especially with everything going on. And with Starbucks and Chicago Illinois being closed due to their inappropriate note or another customers order.
Atmosphere: 4
Food: 5
Service: 5
NO PETS!!!! enforce this policy before someone’s kid gets bit
Service Animals should not be carried, or sit on one’s lap, that should be a clue
there is a sign on your door, please ENFORCE it
Atmosphere: 1
I don't know what has been going on as of late but I try to give grace but this is the 2nd time I have ordered and been disappointed. I ordered my drink at 8:25 and didn't receive it till almost 9:00.... I could see if it was only two or three people working it's always at least eight people back there. And I feel like if a tip was attached to it my drink would have been ready. At this point I'll just drive the extra to go to another Starbucks
Requested a very light ice due to cold sensitivity and I get this same drink like 4-5x a week and they keep messing it up. Light ice means light ice but they put lots of ice all the time. Ugh. Hope u listen to customers' request for once.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Current mood, good. Other than the place down the road this one has not caved in for Karen. Kudos 🥰💜
Again great busy staff. They are currently mopping the floor to make sure the place is clean. That's always a plus. I feel included in the Starbuck customer base.
Atmosphere: 4
Food: 4
Service: 5
I was this afternoon, standing and ready to order. No one served me. I don't know if I'm invisible or what! Bad service.
Fast service, all orders correct on a large order. Thanks for your hard work!
Atmosphere: 5
Food: 5
Service: 5
Went through drive thru. It was quick
Food: 5
Service: 5
I love coming there of came for years there but recently when I get my drink it's not filled all the way up and they do cost the good bit The young lady at the window today very unfriendly like I was bothering her I feel really bad about writing this but the only way things can be fixed is if you speak up maybe she was just having a bad day but my drink wasn't filled up
Atmosphere: 1
Service: 1
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