I experienced a pretty dramatic experience in the store today. All the employees were out back when there were customers in the store. No one to take orders. I made a mobile order for pickup even before I left work. I work about 10 minute away. Orders are supposed to be done when customer gets there via mobile app. I waited another 20 minutes for my food and when I asked them about it they laughed and thought it was a joke. The boy with the nose ring should be fired on the spot for treating customers the way he does.
This is also not the first time I’ve had a bad experience at this location. Grubhub orders take forever. They make one order at at time for drive thru and make you wait at the speaker while they’re making food for the person at the window
Only Taco Bell in Hagerstown that’s on point with everything is Dual hwy
Atmosphere: 1
Food: 2
Service: 1
Jennifer Ackley
Went through the drive through late night so I'm not sure how the inside of the restaurant was. The hard shell tacos were ok but could have used a little more meat on them
Atmosphere: 1
Food: 5
Service: 3
Brian J Shiozawa, MD
They do not serve water and require clients and customers by bottled water. We will never come back until this is rectified.
Atmosphere: 1
Food: 1
Service: 1
Brandy
Service was great always able to answer questions and gets your order out quickly
Atmosphere: 4
Food: 4
Service: 4
Digital MD
Yet another way to package the same 6 ingredients. Just more expensive than before.
Atmosphere: 2
Food: 2
Service: 3
Jessica McKinley
Refuses to provide a cup of water to go with a dine in order for children. Absolutely ridiculous customer service and policy.
Atmosphere: 1
Food: 1
Service: 1
Amy Allen
Crunch wraps barely had any meat, very sloppy. Tacos had more meat than crunch wraps.
Food: 2
Service: 3
Jackie Rosenberg
The food was ok. But my son was eating his nacho grande and found a short black hair in it 🤮. He didn’t want the rest and I don’t blame him. the cooks should really be wearing hair nets!!!!
Atmosphere: 3
Food: 1
Service: 3
Sarai Marquez
Y’all really need to work on your employees and management at this Taco Bell. When I went in, an employee walked in smelling awful and didn’t even wash their hands. That’s completely unacceptable. On top of that, customer service is terrible — they don’t give you the right food half the time and take forever just to take an order. This place seriously needs better training and leadership. This used to me my local Taco Bell but not anymore.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Wise
My order was like a picture off the wall. It was perfect! Thank you for taking the time to make this order and not throw it together like it usually is.
Found hair in my food, let’s lock in guys. This is disgusting!
Atmosphere: 3
Food: 1
Service: 4
Adam Irwin
This location does not offer water as a courtesy.
Atmosphere: 2
Food: 3
Service: 2
Megan Bowers
Every time we come to this Taco Bell we end up waiting in the drive-thru for at least 10 minutes every time If not longer and last time I tried to call them to see what was going on while I was in the drive-thru and the phone just rang and rang and rang I don't know what they're doing in there but waiting in line for 15 minutes just to get to the speaker to order is ridiculous!
Atmosphere: 4
Food: 4
Service: 1
Mikala Cunningham
Came through the drive thru to get breakfast but was sadly disappointed to find out this taco bell doesn’t serve breakfast. That isn’t the real issue, the problem is the rude young lady who was on the other end of the machine. She got smart when she told me they didn’t serve breakfast, and also added, “we stopped in September” in a snippy tone, as if I was supposed to know that. 1 star for scoffing at customers and trying to make them feel stupid.
I experienced a pretty dramatic experience in the store today. All the employees were out back when there were customers in the store. No one to take orders. I made a mobile order for pickup even before I left work. I work about 10 minute away. Orders are supposed to be done when customer gets there via mobile app. I waited another 20 minutes for my food and when I asked them about it they laughed and thought it was a joke. The boy with the nose ring should be fired on the spot for treating customers the way he does.
This is also not the first time I’ve had a bad experience at this location. Grubhub orders take forever. They make one order at at time for drive thru and make you wait at the speaker while they’re making food for the person at the window
Only Taco Bell in Hagerstown that’s on point with everything is Dual hwy
Atmosphere: 1
Food: 2
Service: 1
Went through the drive through late night so I'm not sure how the inside of the restaurant was. The hard shell tacos were ok but could have used a little more meat on them
Atmosphere: 1
Food: 5
Service: 3
They do not serve water and require clients and customers by bottled water. We will never come back until this is rectified.
Atmosphere: 1
Food: 1
Service: 1
Service was great always able to answer questions and gets your order out quickly
Atmosphere: 4
Food: 4
Service: 4
Yet another way to package the same 6 ingredients. Just more expensive than before.
Atmosphere: 2
Food: 2
Service: 3
Refuses to provide a cup of water to go with a dine in order for children. Absolutely ridiculous customer service and policy.
Atmosphere: 1
Food: 1
Service: 1
Crunch wraps barely had any meat, very sloppy. Tacos had more meat than crunch wraps.
Food: 2
Service: 3
The food was ok. But my son was eating his nacho grande and found a short black hair in it 🤮. He didn’t want the rest and I don’t blame him. the cooks should really be wearing hair nets!!!!
Atmosphere: 3
Food: 1
Service: 3
Y’all really need to work on your employees and management at this Taco Bell. When I went in, an employee walked in smelling awful and didn’t even wash their hands. That’s completely unacceptable. On top of that, customer service is terrible — they don’t give you the right food half the time and take forever just to take an order. This place seriously needs better training and leadership. This used to me my local Taco Bell but not anymore.
Atmosphere: 1
Food: 1
Service: 1
My order was like a picture off the wall. It was perfect! Thank you for taking the time to make this order and not throw it together like it usually is.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Found hair in my food, let’s lock in guys. This is disgusting!
Atmosphere: 3
Food: 1
Service: 4
This location does not offer water as a courtesy.
Atmosphere: 2
Food: 3
Service: 2
Every time we come to this Taco Bell we end up waiting in the drive-thru for at least 10 minutes every time If not longer and last time I tried to call them to see what was going on while I was in the drive-thru and the phone just rang and rang and rang I don't know what they're doing in there but waiting in line for 15 minutes just to get to the speaker to order is ridiculous!
Atmosphere: 4
Food: 4
Service: 1
Came through the drive thru to get breakfast but was sadly disappointed to find out this taco bell doesn’t serve breakfast. That isn’t the real issue, the problem is the rude young lady who was on the other end of the machine. She got smart when she told me they didn’t serve breakfast, and also added, “we stopped in September” in a snippy tone, as if I was supposed to know that. 1 star for scoffing at customers and trying to make them feel stupid.
Atmosphere: 1
Service: 1
I like tacos.
Food: 5
Service: 5
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