Wendy's

950 Dual Hwy, Hagerstown
(240) 648-3002

Recent Reviews

Sort by
Nicole Gartrell

I have a Wendy's 2 mins from me but will take the drive to this location. Service was good, order accurate, food was warm, and this location looks renovated.

Atmosphere: 5

Food: 5

Service: 5

jennifer herrera

No complains. Everyone was so nice today this afternoon. I asked for my sandwich to be made a specific way and it came out perfect. This meal really made my day after a long day. It feels good to know that the people working here work really hard to get my order, right! That matters! Thanks guys.

Food: 5

Service: 5

Katia S

Horrible Dirty cold burger with rat poop on bacon never returning

Traci Coulter

Very disappointed in my drive thru experience today.The young guy took my order,had to pull up and wait at the white line.It took 6 minutes for the order and an additional 4 minutes for the forgotten item.While waiting for that item my other food got cold.The guy did not care in the least and said someone else put the order together, what a lame excuse.Just apologize and make it right.It seems door dash takes priority over a regular customer as all those orders were correct and had better customer care .I wasted 26 dollars on junk food and terrible customer service.

Atmosphere: 1

Food: 1

Service: 1

Joel Sicko

The food was hot and fresh. The people were kind.

Atmosphere: 4

Food: 5

Service: 4

Scott Schleiffers

It was a joy to go into a fast food joint and actually have a pleasant adult taking your order. Food was appetizing to look at and very readable priced. Restaurant was clean and in order

Atmosphere: 5

Food: 5

Service: 5

Princess Daniel

This Wendy's is the best, purely because every time I go they get my order right and go above and beyond, they never have me wait long.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chili, Jr Cheeseburger, French Fries, Apple Pecan Chicken Salad, Spicy Chicken Sandwich

Laurie Rinehart

Lady at the drive thru window wasn't very pleasant and when we received our food, our sandwiches and drinks were marked showing what they were. We had ta open every sandwich and taste the drinks to see what was what beings we had gotten different drinks and sandwiches

Ashley Ullrich

Probably one of the worst customer service experiences I have had in awhile. The two women working the drive thru were awful. One taking the order through the intercom was clearly annoyed she actually had to take an order. Very snappy and nasty tone. Come to the window, woman proceeds to put her hand out for a payment and says NOTHING. Snatches my card holds the drinks out the window until I grab them hands me my card back with no receipt and walks away. The other woman with the headset then comes, hands over my two bags and proceeds to slam the window shut as soon as I grab the bag giving me no option to ask for a receipt. Neither of the woman spoke a word at the window just made sure to take my payment and hand over food. To top it off the food was clearly old. Luke warm French fries and the meat patties had a crust over the outside showing they had been sitting for at least a couple hours and I ordered no lettuce and seams like they have a pre made burger they ripped the lettuce off and placed the bun back on due to a small piece of lettuce still stuck to the cheese. Same with the burger for my son’s kids meal, old meat probably past the time stamp yet still served by miserable employees. This was on 8/1/25 about 4:45pm since I don’t have a receipt. If your that miserable at your job probably should look for something that makes you happier instead of taking it out on guest.

Food: 1

Service: 1

Wheeler Transport

Service with a smile and fast.

Atmosphere: 5

Food: 5

Service: 5

D Scatliffe

Just ok

Atmosphere: 3

Food: 3

Service: 3

Katelyn Nesselrodte

This place has the best chili! You have to try it!

Atmosphere: 5

Food: 5

Service: 5

Layaa Chanel

If you can , GO TO A DIFFERENT LOCATION . This food has no effort put into it , how do you mess up a burger & fries ? Soggy old cold fried EVERY TIME ! Nuggets stuck together & soggy EVERY time . Do better , even my drink had No flavor , a coke !! How ?!

Atmosphere: 2

Food: 1

Service: 3

Carole South

Had a mishap with the food. Went in and they were more than welcome to fix the situation.

Atmosphere: 2

Food: 2

Service: 5

James Bowman

I have been to this restaurant a couple times to eat. Wendy's is pretty good I think you all know what you're going to get when you go to Wendy's.

Reason why this place deserves five star it's because I'm also a doordasher. I just went up there to pick up an order that was 15 minutes early. First fast food place I've ever been to that had it ready that quickly with a smile.

Not only that but apparently there was a mistake on an order and it resulted in an extra shake being made. I've had a pretty rough day and I don't know if the manager knows it, but just giving me that shake really made a difference in my night.
Wendys, give this place a raise and extra budgeting

Loading...