I try to give places more than one opportunity before leaving poor reviews. This is now the second time in about 6 months I’ve experienced the same level of service with no improvements. I waited about 20 minutes after placing my order at the box, no movement, no sign of the situation improving. I ran out of time and had to exit the line before receiving my food. I was pressed for time so I went to an establishment that had a reputation of being timely and efficient. Neither one of those exist at this location. I’m not certain if it’s a training issue or new staff need to be integrated, but this location has now burned me twice and it will be some considerable time before I even entertain that Jimmy John’s as viable option for food.
Service: 1
Katrina Coleman
My meal came with a pickle and HAIR!!!! Also, I asked for extra mayo and oil and vinegar on my sandwich and it’s barely anything on here !!! Terrible!
Atmosphere: 1
Food: 1
Service: 1
Syniyah Barnes
So kind and thoughtful! I had trouble with my order and some nice young man helped me figure out what to do! The place was clean as well, perfect experience
Atmosphere: 5
Food: 5
Service: 5
Tristen Hewitt
If I could give zero stars, I would. This Jimmy John’s location should be closed. We ordered 2 sandwiches, neither of which did they let us customize, they charged us EXTRA for cheese on a sandwhich that comes with cheese, they didn’t slice the meat in front of us (as Jimmy John’s usually do.) On top of that, the bread was completely different than normal Jimmy John’s bread, they didn’t let us choose our bread, and there was only one slice of meat. Truly at a loss for words for this experience, had us thinking we went into the wrong store. If you want Jimmy John’s, drive to Laurel or anywhere else, avoid this store.
Atmosphere: 1
Food: 1
Service: 1
Amanda Jones
After spending 18 minutes waiting for 1 sandwich, when I was the only person in the shop, it was wrong. Will not be back. Date of order: June 17, 2025 @8:20pm.
Atmosphere: 1
Food: 3
Service: 1
Beth Braddy
Just please go to any other jimmy johns. I’ve never seen a jimmy John’s be so bad and so consistently get everything wrong.
Ciara Bond
Unprofessional and discriminatory behavior! Upon entering, I observed who I assumed to be the manager conversing with the register employee. Rather than interrupt, I patiently waited for acknowledgement. Unfortunately, the young Caucasian male at the register failed to acknowledge me or inquire if I was ready. Similarly, the young Caucasian female at the prep station neglected to acknowledge me. To effectively operate a business, staff members should possess basic customer service skills.
Atmosphere: 1
Service: 1
Jung Woo
Do not order delivery from this location. It has been 50 minutes since I placed my order and I have not received anything.
Update: The order came after nearly an hour and one of the items was incorrect.
I called multiple times and at least the manager was polite and apologetic and refunded me.
Oh Its Cee
It can be slow at times, but the food is basic and pricey
kimberly muma
Service and food were exactly what I expected from a Jimmy John’s. Thank you!
I’ll mannered kids at the drive thru and older people smoking and then immediately making sandwiches consists of this entire crew. Wait times are literally above 10-15 minutes on a cold cut sub is ridiculous. Needs a management overhaul. Hardee’s next door literally taking ppl out of the drive thru because of their lack of service
Atmosphere: 1
Food: 1
Service: 1
Mitchell Derepentigny
Ordered for delivery and got a call a little later saying they didn't have a driver who could get on post. Why have a location right outside of a base if you aren't going to have drivers who can get on post.
Service: 1
Amit Sirsikar
Should be name freaky slow. Awful slow service. Took 20 min to get one sandwich. It’s not first time, every time it’s same late service
Atmosphere: 1
Food: 3
Service: 1
Rab MiTTA
$10 meal deal was perfect. Turkey lettuce wrap was good.
I try to give places more than one opportunity before leaving poor reviews. This is now the second time in about 6 months I’ve experienced the same level of service with no improvements. I waited about 20 minutes after placing my order at the box, no movement, no sign of the situation improving. I ran out of time and had to exit the line before receiving my food. I was pressed for time so I went to an establishment that had a reputation of being timely and efficient. Neither one of those exist at this location. I’m not certain if it’s a training issue or new staff need to be integrated, but this location has now burned me twice and it will be some considerable time before I even entertain that Jimmy John’s as viable option for food.
Service: 1
My meal came with a pickle and HAIR!!!! Also, I asked for extra mayo and oil and vinegar on my sandwich and it’s barely anything on here !!! Terrible!
Atmosphere: 1
Food: 1
Service: 1
So kind and thoughtful! I had trouble with my order and some nice young man helped me figure out what to do! The place was clean as well, perfect experience
Atmosphere: 5
Food: 5
Service: 5
If I could give zero stars, I would. This Jimmy John’s location should be closed. We ordered 2 sandwiches, neither of which did they let us customize, they charged us EXTRA for cheese on a sandwhich that comes with cheese, they didn’t slice the meat in front of us (as Jimmy John’s usually do.) On top of that, the bread was completely different than normal Jimmy John’s bread, they didn’t let us choose our bread, and there was only one slice of meat. Truly at a loss for words for this experience, had us thinking we went into the wrong store. If you want Jimmy John’s, drive to Laurel or anywhere else, avoid this store.
Atmosphere: 1
Food: 1
Service: 1
After spending 18 minutes waiting for 1 sandwich, when I was the only person in the shop, it was wrong. Will not be back. Date of order: June 17, 2025 @8:20pm.
Atmosphere: 1
Food: 3
Service: 1
Just please go to any other jimmy johns. I’ve never seen a jimmy John’s be so bad and so consistently get everything wrong.
Unprofessional and discriminatory behavior! Upon entering, I observed who I assumed to be the manager conversing with the register employee. Rather than interrupt, I patiently waited for acknowledgement. Unfortunately, the young Caucasian male at the register failed to acknowledge me or inquire if I was ready. Similarly, the young Caucasian female at the prep station neglected to acknowledge me. To effectively operate a business, staff members should possess basic customer service skills.
Atmosphere: 1
Service: 1
Do not order delivery from this location. It has been 50 minutes since I placed my order and I have not received anything.
Update:
The order came after nearly an hour and one of the items was incorrect.
I called multiple times and at least the manager was polite and apologetic and refunded me.
It can be slow at times, but the food is basic and pricey
Service and food were exactly what I expected from a Jimmy John’s. Thank you!
Restaurantji Recommends
I’ll mannered kids at the drive thru and older people smoking and then immediately making sandwiches consists of this entire crew. Wait times are literally above 10-15 minutes on a cold cut sub is ridiculous. Needs a management overhaul. Hardee’s next door literally taking ppl out of the drive thru because of their lack of service
Atmosphere: 1
Food: 1
Service: 1
Ordered for delivery and got a call a little later saying they didn't have a driver who could get on post. Why have a location right outside of a base if you aren't going to have drivers who can get on post.
Service: 1
Should be name freaky slow. Awful slow service. Took 20 min to get one sandwich. It’s not first time, every time it’s same late service
Atmosphere: 1
Food: 3
Service: 1
$10 meal deal was perfect. Turkey lettuce wrap was good.
Atmosphere: 5
Food: 5
Service: 5
terrible terrible service
Atmosphere: 1
Food: 1
Service: 1
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