Five Guys
3500 East-West Hwy Unit 1280, Hyattsville
(301) 955-9160
Recent Reviews
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Solid burger! Great fries! The best chocolate shake!
Great atmosphere clean nice people and good food
Very kind and great customer service.
I went to five guys yesterday afternoon craving a burger. I go to five guys enough to understand how much they give in fries. I noticed that the person who gave me my fries gave me significantly less than usual enough to really only fill the cup.. I thought that was weird. I watched to see how much he would give the person next to me and noticed he gave them double in their cup with two scoops. When he saw me waiting he noticed confusion then proceeded to ask if I wanted more when he saw I was about to say something. It felt like it was done on purpose. I usually wouldn’t leave a review but it was the principle of it all. Truly disappointed. The cashier was lovely though but I instantly regretted tipping my change after that experience
I’ve visited this Five Guys location before with no issues—food was decent and service was fine. However, my visit today (5/3/25) was a completely different experience. I observed what I believe to be unsanitary practices: the employee was using the same gloves to handle multiple tasks—touching equipment, the fryer, and then directly handling my burger buns. At one point, he even took the buns off the grill to show another employee (a Spanish-speaking woman) how to toast them properly, then put them back on with the same gloves and continued using those gloves for other tasks.
As someone with a high-risk pregnancy, this concerned me deeply. On top of that, after I raised concerns, the staff began speaking in Spanish about me, which made me feel uncomfortable and disrespected. I asked for a refund and left. To add, my grilled onions weren’t even grilled.
It’s disappointing to experience tension and unprofessional behavior in an environment that should be welcoming to all. I won’t be returning to this location.
Update: I look on my bank account 5/5/25 and I see that the owner reversed my refund after I never received the food and got a refund, so why did you reserve it…I watch my account constantly so you will be dealt with at a proper hour.
The burger was great and it was empty so wait time was short but, they don’t give you the extra fries you’re used to. Ain’t no way I paid $6 for a little fry and they picked up some fries (one by one) with their hand and put it in the tray to dump into my bag. I watched them cause a lady just came back and complained. They said they put the fries I knew they was lying. It’s cool tho I just won’t be coming back I knew I should’ve got chipotle ?
Atmosphere: 4
Food: 4
Service: 5
Love those ladies in there, always smiling and quick to give you great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style, Bacon Cheeseburger
Really? This was the first robbery I saw in front of my eyes. The girl which her name was Elsa M asked us if we want tip her, we clearly said no beacuse of her attitude and because it was to go .when we came out saw the receipt, she added $2.17 tip. It is not about $2 ,it is when you do not give permission to someone and they add tip from your credit card , it is called stealing. If the owner hear me please do something , it was my last time go there. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Great burgers and fries!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, Hamburger
The Best Well Done Bacon ? burger ? Fries????
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
You can never go wrong with Five Guys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
I had to use the bathroom and was forced to pay for my call in order before they would give me the bathroom code. I will not be
Atmosphere: 2
Food: 5
Service: 1
Good burgers. Like the Cajun fries.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Little Bacon Burger, Regular Cajun Fries
Good food. Unless more than 4 don't order a lg fries.
Atmosphere: 5
Food: 5
Service: 5
It's alright just need a lil more service cause I did not get that good a
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Little Bacon Burger, Hamburger, Bacon Burger
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