This is by far the worse location I’ve ever been to. I’ve been here 3 times and my food is always COLD. and the order is ALWAYS WRONG. Mobile orders should be easy to complete since you’re reading what the customer wants. Just take the extra few min and go to a different location
Food: 1
Service: 1
dbreeds84
The worst Dunkin' in the area. Hot food is constantly overcooked and the donuts stale. All the others in the area are far better.
Food: 1
Service: 3
Dwight Hall
Pulled up to drive through at 3:36 today had 2 cars in front of meOne car goes to get there order at window and then the other car doesn’t get there order taking for another 15 mins I get up to order tells me give him a minute to take my order comes back 1 minute later takes order get to window after being in line for 20 mins now I ask them why is it taking so long they told me because one person was working (cause the people that were supposed to be there came in late 3:45 watch them walk into store) this is the longest I’ve ever had to wait for some coffee and would have left but I was blocked In the drive thru absolutely terrible service 10 out of 10 do not recommend going herePlace needs to hire adequate staffPlace basically shut down for almost 20 minutes.
Atmosphere: 1
Service: 1
kirsti potts
This location served me a nitro cold brew and after I started drinking it I noticed there was not only a roach floating in it, but also what appears to be a small worm. Tried calling the store several times to speak to a manager and every time the phone attempted to dial out it would immediate hang up on me. Contacted corporate and they said they would attempt to contact the store directly and gave me a case reference number. This is absolutely disgusting and unsanitary.Edit:I was eventually contacted by an individual who said he was a Director in the company and would be personally conducting a health and safety inspection. He also invited me to come back the following day and place another order and have it comped. I told him I felt sick to my stomach over the ordeal and didn’t feel comfortable returning to which he suggested I choose a different location and to text him before I arrive so that he could contact the store manager and let them know I was coming. I slept on the idea and when I woke up the next day I was still feeling uncomfortable and texted him how I felt and asked if he could jus reimburse me for the order that was contaminated with insects and he never responded. Typical. I sent an email to corporate about the lack of effort and communication and am waiting for a reply. I have worked in the service industry for 12 years and have NEVER witnessed such callousness regarding food safety and customer satisfaction.
Atmosphere: 1
Food: 1
Service: 1
Mary Sanphilipo
Love their frozen mocha all
Atmosphere: 5
Food: 5
Service: 5
Alonzo C
How do you not have ice cream when that’s half of your business.??♂️
Atmosphere: 1
Food: 1
Service: 1
Reet Ari
it's always fine, order is always correct, sometimes there are nice folks in the drive-thru and sometimes they are just tired in the drive-
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hash Browns, English Muffin, Croissant, Muffins, Wake-Up Wrap - Egg and Cheese, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Everything Stuffed Bagel Minis, Turkey Sausage Egg and Cheese, Donuts, Egg and Cheese, Caramel Iced Macchiato, Brownie Batter Donut
Maddison Kessler Foster
The food was amazing and the hash browns were good but I was scared to order the hash browns because they’re usually hard and they’re not edible.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hash Browns, Croissant, Donuts, Old Donuts Sold as New, Bagels
Trent Grandison
To whom this may concern,I am writing to express my extreme dissatisfaction with a recent experience at this Dunkin' Donuts location. I arrived 45 minutes before closing time, only to find that the lights in the parking lot, the drive-thru, and the building sign were all off. Upon entering the building, I was not acknowledged, simply because there was no staff present for at least 10 minutes until someone emerged from the back and inquired about my order.When I requested a dozen donuts, the cashier informed me that they had already discarded all of them. Frustrated but willing to settle for a cappuccino, I was then told that the cappuccino machine was out of service because it was being washed. Keep in mind, this was at 9:15 PM, and the store closes at 10 o'clock.Feeling exasperated, I asked for alternatives, and the cashier listed only bread and regular coffee. This entire experience was extremely disappointing, and it fell far below the standard of service I expect from Dunkin' Donuts.I hope you address these issues promptly to ensure a more positive experience for customers in the future.
Atmosphere: 2
Food: 1
Service: 1
Bria Brandt
Waited at the counter. Several employees walk passed me and refused to even look at me or even tell me to wait a moment while they do something else. The lady at the counter with the red hair didn't even say hello or thank you for your patience she just gestured for me to order. While waiting for my drink, one of the guys who saw me waiting came up and helped a man that came in behind me immediately. And whenever I go through the drive thru the guy on there always has an attitude and doesn't say hello how can I help you or anything. The employees act like customers inconvience them. I just want to get my drink and go.
I’ve been here a lot since recently moving to the area in Feb. Absolutely the worst Dunkin around. Always dirty. Terrible customer service. Orders are almost always wrong. This is not a hard job and yet they fail at every measure.
Atmosphere: 1
Food: 1
Service: 1
Jeannelle Mcknight
The service could have been better. I had to have a drink remade due to it not being made right the 1st time and it spilling due to the lid not being properly secured.
Atmosphere: 2
Food: 3
Service: 3
Nigel Young
Decent enough service, looked a little unclean tables wise but other than that everything else was fine.
Atmosphere: 3
Food: 3
Service: 3
Joseph
Dead rat behind store. Told them to tell the manager went back a few days later still there.
Javier Martinez-Manzo
They cashier took the money wearing a glove and with the same glove put 2 coffee rolls in a bags. Nasty
This is by far the worse location I’ve ever been to. I’ve been here 3 times and my food is always COLD. and the order is ALWAYS WRONG. Mobile orders should be easy to complete since you’re reading what the customer wants. Just take the extra few min and go to a different location
Food: 1
Service: 1
The worst Dunkin' in the area. Hot food is constantly overcooked and the donuts stale. All the others in the area are far better.
Food: 1
Service: 3
Pulled up to drive through at 3:36 today had 2 cars in front of meOne car goes to get there order at window and then the other car doesn’t get there order taking for another 15 mins I get up to order tells me give him a minute to take my order comes back 1 minute later takes order get to window after being in line for 20 mins now I ask them why is it taking so long they told me because one person was working (cause the people that were supposed to be there came in late 3:45 watch them walk into store) this is the longest I’ve ever had to wait for some coffee and would have left but I was blocked In the drive thru absolutely terrible service 10 out of 10 do not recommend going herePlace needs to hire adequate staffPlace basically shut down for almost 20 minutes.
Atmosphere: 1
Service: 1
This location served me a nitro cold brew and after I started drinking it I noticed there was not only a roach floating in it, but also what appears to be a small worm. Tried calling the store several times to speak to a manager and every time the phone attempted to dial out it would immediate hang up on me. Contacted corporate and they said they would attempt to contact the store directly and gave me a case reference number. This is absolutely disgusting and unsanitary.Edit:I was eventually contacted by an individual who said he was a Director in the company and would be personally conducting a health and safety inspection. He also invited me to come back the following day and place another order and have it comped. I told him I felt sick to my stomach over the ordeal and didn’t feel comfortable returning to which he suggested I choose a different location and to text him before I arrive so that he could contact the store manager and let them know I was coming. I slept on the idea and when I woke up the next day I was still feeling uncomfortable and texted him how I felt and asked if he could jus reimburse me for the order that was contaminated with insects and he never responded. Typical. I sent an email to corporate about the lack of effort and communication and am waiting for a reply. I have worked in the service industry for 12 years and have NEVER witnessed such callousness regarding food safety and customer satisfaction.
Atmosphere: 1
Food: 1
Service: 1
Love their frozen mocha all
Atmosphere: 5
Food: 5
Service: 5
How do you not have ice cream when that’s half of your business.??♂️
Atmosphere: 1
Food: 1
Service: 1
it's always fine, order is always correct, sometimes there are nice folks in the drive-thru and sometimes they are just tired in the drive-
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hash Browns, English Muffin, Croissant, Muffins, Wake-Up Wrap - Egg and Cheese, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Everything Stuffed Bagel Minis, Turkey Sausage Egg and Cheese, Donuts, Egg and Cheese, Caramel Iced Macchiato, Brownie Batter Donut
The food was amazing and the hash browns were good but I was scared to order the hash browns because they’re usually hard and they’re not edible.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hash Browns, Croissant, Donuts, Old Donuts Sold as New, Bagels
To whom this may concern,I am writing to express my extreme dissatisfaction with a recent experience at this Dunkin' Donuts location. I arrived 45 minutes before closing time, only to find that the lights in the parking lot, the drive-thru, and the building sign were all off. Upon entering the building, I was not acknowledged, simply because there was no staff present for at least 10 minutes until someone emerged from the back and inquired about my order.When I requested a dozen donuts, the cashier informed me that they had already discarded all of them. Frustrated but willing to settle for a cappuccino, I was then told that the cappuccino machine was out of service because it was being washed. Keep in mind, this was at 9:15 PM, and the store closes at 10 o'clock.Feeling exasperated, I asked for alternatives, and the cashier listed only bread and regular coffee. This entire experience was extremely disappointing, and it fell far below the standard of service I expect from Dunkin' Donuts.I hope you address these issues promptly to ensure a more positive experience for customers in the future.
Atmosphere: 2
Food: 1
Service: 1
Waited at the counter. Several employees walk passed me and refused to even look at me or even tell me to wait a moment while they do something else. The lady at the counter with the red hair didn't even say hello or thank you for your patience she just gestured for me to order. While waiting for my drink, one of the guys who saw me waiting came up and helped a man that came in behind me immediately. And whenever I go through the drive thru the guy on there always has an attitude and doesn't say hello how can I help you or anything. The employees act like customers inconvience them. I just want to get my drink and go.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I’ve been here a lot since recently moving to the area in Feb. Absolutely the worst Dunkin around. Always dirty. Terrible customer service. Orders are almost always wrong. This is not a hard job and yet they fail at every measure.
Atmosphere: 1
Food: 1
Service: 1
The service could have been better. I had to have a drink remade due to it not being made right the 1st time and it spilling due to the lid not being properly secured.
Atmosphere: 2
Food: 3
Service: 3
Decent enough service, looked a little unclean tables wise but other than that everything else was fine.
Atmosphere: 3
Food: 3
Service: 3
Dead rat behind store. Told them to tell the manager went back a few days later still there.
They cashier took the money wearing a glove and with the same glove put 2 coffee rolls in a bags. Nasty