Tropical Smoothie Cafe

Alicia made my experience phenominal. Her customer service was impeccable and she makes the best smoothies in my opinion this side of the DMV.....

Atmosphere: 5

Food: 5

Service: 5

Customer service is terrible. In terms of being rude…very nonchalant, very careless.

Atmosphere: 2

Food: 3

Service: 1

The manager is rude for no reason.she tells people how she is not going to make their food a certain way. You shouldn’t have that energy when making peoples food.

Ordered a pickup order or the app. Showed up it wasn’t made- said they never got the order. I showed them the app on my phone with the order confirmation as well as my bank app showing the money taken out. Still refused to make the order.

Atmosphere: 1

Food: 2

Service: 1

As basically the only somewhat healthy option in this food court, this location is abysmal. No fault of the employees but the wait times for what should be simple “fast food” items is really bad when you are trying to stop by on your lunch break. This is my third attempt at trying to order one of the advertised açaí bowls where I have been told: 1) out of bananas 2) out of some other specified ingredient 3) the bowls were not defrosted and would take half an hour to be ready.It’s honestly more worth it to drive off base to a different location than it is to eat here.

Atmosphere: 1

Food: 2

Service: 1

Placed an order via the app for this location by mistake. Called immediately to cancel. Wouldn't cancel order, nor provided any assistance. Sent message via contact us and store manager has yet to respond. Poor customer service!!

Service: 1

Placed an order via the app for this location by mistake. Called immediately to cancel. Wouldn't cancel order, nor provided any assistance. Sent message via contact us and store manager has yet to respond. Poor customer service!!

Service: 1

We placed an order on DoorDash the order sat for an hour until we called as soon as the phone is picked up we are greeted with “ I’m not making it go head cancel it” then proceeded to be very disrespectful and hang up. Spoke to another person who was also very rude to be a “supervisor” both people we spoke to were extremely rude then wanted to call and try to back track being respectful saying we can get a refund. I don’t know who works here but they need to be trained in customer service because that was extremely uncalled for especially when I did not start off being rude just simply wanting to know about my order.

Atmosphere: 1

Food: 1

Service: 1

Unfortunately, this complaint is not only about the 1) wait time but also about the 2) food, and 3) service. I showed up in uniform, I ordered a smoothie ONLY because the lady told me she was not cooking anymore (I was hungry) and it was 3:27pm (26 Jan 24) at a franchise that closes at 4pm. She asked for my name in a rude manner while talking to a family member on her cell phone which she had resting on her shoulder, made me the wrong smoothie and outright blamed me in an argumentative tone that it was my fault; I ordered the same smoothie I've always ordered the last 10 times on the app. There were 3 retired older African-American veterans there who began interjecting for me because they saw the verbal abuse and she proceeded to verbally abuse them as well; It was a horrible experience. This is the 2nd time I complained about the service here. The lady did NOT use milk for my smoothie, it was completely water based and ONLY added 1 date to my smoothie (pic attached); it didn't taste right. The wait time....well, why write about it, you as the owner are already aware. If other Tropical Smoothies can do it, I'm sure you can as well. Lastly, she closed the store early at 3:46pm (pic attached) when the sign clearly states that 4pm is closing time. Thank you for reading. I really don't want an explanation, I would appreciate change. I'm going to try going to it one more time, however, if I receive a similar experience, I will consider contacting AAFES for sanctioning and removal of this business from the food court, and will contact local media about it as well. I'm sorry to say that but we, who sacrifice a lot, 26 years and counting, combat veteran, deserve better than this.

Atmosphere: 1

Food: 1

Service: 1

I enjoy coming here because the staff is friendly and helpful. I'm sick of hearing people complain that they don't get their food when they want it or that it's free. The manager, Alicia, and Kalif always make sure my food and smoothies are fresh and delicious, and they work really hard, especially during lunch rush.

Atmosphere: 5

Food: 5

Service: 5

Unreasonably slow… and I’m having a hard time understanding why I’m waiting 25 minutes for an order with 3 people working and only 1 other person in line. Would suggest management consider some serious process improvements.Edit: also did not receive napkins or silverware for meal.

I love coming here the employees are very helpful and respectful I am tired of the negative comments because they don't get they food when they want it or they want something for free the manger and Alicia and kalif alway make sure my food and smoothies are on point they work they butts off especially the lunch rush

Extremely slow service, employee took my order while on the phone having a conversation with her friend. What an awful experience

I’m not one to complain about service but damn, it took my coworker’s order nearly 45 min to get. Drank our smoothies and all. Speaking of smoothies. I paid extra for strawberries in a detox island smoothie. Was there strawberries? NONE. Tasted like watered ginger. My Baja chicken wrap? I paid extra for pineapple salsa. Was there pineapple salsa? NONE. I understand the lunch rush, which is why we ordered with time to spare but come on. I can accept waiting 15/20 min to get quality food and drinks but waiting 30/45 min for orders that aren’t even made right? Unacceptable.

The rudest and most dysfunctional fast food joint I’ve ever seen or experienced. Employees are rude and disorganized, and overall have nasty personal hygiene.