As a small business owner, Tea Time Now and customer, I find purchasing from Potomac Sweets easy and delicious. I often order for my tea parties and I always get great reviews of the pastries The chocolatier, Gerard, always comes through with some delicious strawberry dipped in chocolates for my events. Excellent all the way aroundš«
Atmosphere: 5
Food: 5
Service: 5
Amber Shaffer
Stopped in for a few cupcakes and cookies. In retrospect I really wish I'd have just gone to Safeway or even 7-11 as either would have definitely been selling fresher sweets. It was my only time visiting the store and I quickly noticed a lot of the cookies were crumbling in their packaging. My gut feeling was that maybe I should just go somewhere else but, unfortunately I didn't. The person who helped me was totally nice, by the way. And I don't like writing a bad review but this place really deserves a honest assessment which is all I'm saying.
Atmosphere: 3
Food: 1
Service: 3
Debbie Carty
Very nice bakery with lots of items -- cakes, pies, tarts, scones, croissants, cookies, etc., with special treats for the holidays. Their Christmas stollen is the best in the DMV, and I've tried many of them!
Atmosphere: 5
Food: 5
Service: 5
Gabi Fujiwara
This place is amazing! The customer service was excellent, I talked to Nora and she was so helpful. Will be visiting again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boston Cream Croissant
Terry Sargent
Mostly had the mini cheesecake things. The only one I like was the one with cherry jelly on top....the others were all too dry...I likely wouldn't have known it was cheesecake if I'd not seen it, there wasnt much flavor.
I will go back if I am in wheaton again, but will be staying away from the cheesecake.
Atmosphere: 5
Food: 3
Service: 5
Daniel Gabriel
Bought a Belgian waffle from their Bethesda Farmers Market stand, and it was cold. I asked if they could warm it up, which they always do because they are selling them hot off the press.The young man who worked there told me āNo, I already turned the machine off, and Iām not going turn it on.ā I asked for a refund and he reluctantly agreed. When he handed me the money back, he shorted me by $1.50. When I pointed out the mistake to him, he got exasperated and reluctantly gave me the balance.
Overall, he was rude and tried to short me on my change. There was more I wanted to buy because itās a stand that I frequent but I walked away because I couldnāt bring myself to spend another dollar there.
I wonāt be coming back and I hope others avoid as well.
Atmosphere: 1
Food: 2
Service: 1
Yusef Battle
This morning I dropped my SUV off at the Kensington Service Center and was going to walk to one of my favorite coffee shops about 4 blocks away. I crossed the street and then said, āWait a minute.ā Iām in this nice quaint town, sort of a peaceful, old town feelā¦.let me try something new today. So i scanned the neighborhood and caught sight of Potomac Sweets.
I stepped in and was overwhelmed with the variety. I am sort of particular about my treats. I started looking at labels to see if there were a lot of artificial colors and flavors. I talked to the young lady at the counter and asked what are the most popular items. I started forming my order in my head. I was going to buy about (4) pastries and maybe a bag of donuts. Soon as I was about to make my order, I hear a voice coming from the side room. The gentleman asked me if I am going to order something or not. He went on to explain that his staffer at the counter has other work to do. Bear in mind, the bakery was empty and I was the only customer. I immediately got an awful taste in my mouth. The delicious looking treats now all looked terrible. As I walked out the door I told the nice young ladies to please cancel my order. I also told them, āCustomer service, customer service.ā One of the young ladies to her credit said, āI know, Iām sorry.ā I believe the gentlemen was the owner, but I didnāt have a chance to hear his story. Unfortunately now, I may not be that interested because, to me, it says a lot when you treat a customer like that. Being aware of the industry, I know several things go into making a delicious treat. The precision, the science, the chemistry, the flavors, the quality of ingredients and most importantly, the love. Believe it or not, character, attitude ect. have a lot to do with how great the baked goods taste.
I am not sure if I will give Potomac Sweets another chance, there are so many other places out there that actually value customer service. As I looked for a new coffee shop to go to, I talked to other merchants in the community and they told me that other customers had poor experiences with the gentlemen at Potomac Sweets. I thought it could have just been me or he just had a bad day. Now I know maybe not.
Atmosphere: 1
Service: 1
Jocelyn Daniels
The chocolate chip cookies and Boston cream pastry were mind-blowing
Food: 5
Service: 5
Avery Kelly
From the start of my visit to the end I have never felt so at home at a bakery. These sweets were so delicious and I canāt wait to go again!
Atmosphere: 5
Food: 5
Service: 5
Lisa Newbery-Kelly
Really great pastries and desserts! Especially love the croissants. Cute little place. Terrific service too!
Some of the pastries are okay/pretty good as far as the bake goes, but I do think some are heavily flavored with extract. But the biggest miss was the carrot cake, which was dry as an unused sponge, contained no fruit or nuts, and the frosting was buttercream rather than cream cheese. The one flavor the cake had was sweet. It was cloyingly sweet. Overall, not a bakery I would return to.
Food: 2
Service: 3
Colleen MacNulty
An ADA accessible ramp must have a slope no greater than 1:12, meaning for every inch of vertical rise, there must be at least 12 inches of horizontal run. This is equivalent to an 8.33% slope.
The ramp in front of your building does not meet ADA requirements and will cause wheelchair users to fall forward when going down your ramp.
Consider removing the ramp and replacing the front of the store with a curb cut of appropriate length.
Atmosphere: 3
Debi Denney
To Gerard and his staff: Thank you so very much for helping me get a dozen cupcakes to a work event in time by allowing me to stop by before normal business hours yesterday! I am so extremely appreciative. And the cupcakes were amazing! The team loved them!!
Many, many thanks.
Atmosphere: 5
Food: 5
Service: 5
Nina E
I really want to love this place and support a local business, but more often than not, I find many of the pastries stale. They often taste like they were made a day or two earlier rather than fresh that morning. Iāve tried several times, hoping for a better experience, but Iāve consistently been disappointed with the croissants, breads, and other pastries.
On the positive side, the cupcakes and cookies are fantastic and I wish the same freshness carried over to the rest of the baked goods.
Atmosphere: 5
Food: 3
Service: 5
Hunter Scott
Great food! I always love a good Mexican Coke and double fudge chocolate. The wife loved the fruit tart.
As a small business owner, Tea Time Now and customer, I find purchasing from Potomac Sweets easy and delicious. I often order for my tea parties and I always get great reviews of the pastries
The chocolatier, Gerard, always comes through with some delicious strawberry dipped in chocolates for my events.
Excellent all the way aroundš«
Atmosphere: 5
Food: 5
Service: 5
Stopped in for a few cupcakes and cookies. In retrospect I really wish I'd have just gone to Safeway or even 7-11 as either would have definitely been selling fresher sweets.
It was my only time visiting the store and I quickly noticed a lot of the cookies were crumbling in their packaging. My gut feeling was that maybe I should just go somewhere else but, unfortunately I didn't.
The person who helped me was totally nice, by the way. And I don't like writing a bad review but this place really deserves a honest assessment which is all I'm saying.
Atmosphere: 3
Food: 1
Service: 3
Very nice bakery with lots of items -- cakes, pies, tarts, scones, croissants, cookies, etc., with special treats for the holidays. Their Christmas stollen is the best in the DMV, and I've tried many of them!
Atmosphere: 5
Food: 5
Service: 5
This place is amazing! The customer service was excellent, I talked to Nora and she was so helpful. Will be visiting again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boston Cream Croissant
Mostly had the mini cheesecake things. The only one I like was the one with cherry jelly on top....the others were all too dry...I likely wouldn't have known it was cheesecake if I'd not seen it, there wasnt much flavor.
I will go back if I am in wheaton again, but will be staying away from the cheesecake.
Atmosphere: 5
Food: 3
Service: 5
Bought a Belgian waffle from their Bethesda Farmers Market stand, and it was cold. I asked if they could warm it up, which they always do because they are selling them hot off the press.The young man who worked there told me āNo, I already turned the machine off, and Iām not going turn it on.ā I asked for a refund and he reluctantly agreed. When he handed me the money back, he shorted me by $1.50. When I pointed out the mistake to him, he got exasperated and reluctantly gave me the balance.
Overall, he was rude and tried to short me on my change. There was more I wanted to buy because itās a stand that I frequent but I walked away because I couldnāt bring myself to spend another dollar there.
I wonāt be coming back and I hope others avoid as well.
Atmosphere: 1
Food: 2
Service: 1
This morning I dropped my SUV off at the Kensington Service Center and was going to walk to one of my favorite coffee shops about 4 blocks away. I crossed the street and then said, āWait a minute.ā Iām in this nice quaint town, sort of a peaceful, old town feelā¦.let me try something new today. So i scanned the neighborhood and caught sight of Potomac Sweets.
I stepped in and was overwhelmed with the variety. I am sort of particular about my treats. I started looking at labels to see if there were a lot of artificial colors and flavors. I talked to the young lady at the counter and asked what are the most popular items. I started forming my order in my head. I was going to buy about (4) pastries and maybe a bag of donuts. Soon as I was about to make my order, I hear a voice coming from the side room. The gentleman asked me if I am going to order something or not. He went on to explain that his staffer at the counter has other work to do. Bear in mind, the bakery was empty and I was the only customer. I immediately got an awful taste in my mouth. The delicious looking treats now all looked terrible. As I walked out the door I told the nice young ladies to please cancel my order. I also told them, āCustomer service, customer service.ā One of the young ladies to her credit said, āI know, Iām sorry.ā I believe the gentlemen was the owner, but I didnāt have a chance to hear his story. Unfortunately now, I may not be that interested because, to me, it says a lot when you treat a customer like that. Being aware of the industry, I know several things go into making a delicious treat. The precision, the science, the chemistry, the flavors, the quality of ingredients and most importantly, the love. Believe it or not, character, attitude ect. have a lot to do with how great the baked goods taste.
I am not sure if I will give Potomac Sweets another chance, there are so many other places out there that actually value customer service. As I looked for a new coffee shop to go to, I talked to other merchants in the community and they told me that other customers had poor experiences with the gentlemen at Potomac Sweets. I thought it could have just been me or he just had a bad day. Now I know maybe not.
Atmosphere: 1
Service: 1
The chocolate chip cookies and Boston cream pastry were mind-blowing
Food: 5
Service: 5
From the start of my visit to the end I have never felt so at home at a bakery. These sweets were so delicious and I canāt wait to go again!
Atmosphere: 5
Food: 5
Service: 5
Really great pastries and desserts! Especially love the croissants. Cute little place. Terrific service too!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Some of the pastries are okay/pretty good as far as the bake goes, but I do think some are heavily flavored with extract. But the biggest miss was the carrot cake, which was dry as an unused sponge, contained no fruit or nuts, and the frosting was buttercream rather than cream cheese. The one flavor the cake had was sweet. It was cloyingly sweet. Overall, not a bakery I would return to.
Food: 2
Service: 3
An ADA accessible ramp must have a slope no greater than 1:12, meaning for every inch of vertical rise, there must be at least 12 inches of horizontal run. This is equivalent to an 8.33% slope.
The ramp in front of your building does not meet ADA requirements and will cause wheelchair users to fall forward when going down your ramp.
Consider removing the ramp and replacing the front of the store with a curb cut of appropriate length.
Atmosphere: 3
To Gerard and his staff: Thank you so very much for helping me get a dozen cupcakes to a work event in time by allowing me to stop by before normal business hours yesterday! I am so extremely appreciative. And the cupcakes were amazing! The team loved them!!
Many, many thanks.
Atmosphere: 5
Food: 5
Service: 5
I really want to love this place and support a local business, but more often than not, I find many of the pastries stale. They often taste like they were made a day or two earlier rather than fresh that morning. Iāve tried several times, hoping for a better experience, but Iāve consistently been disappointed with the croissants, breads, and other pastries.
On the positive side, the cupcakes and cookies are fantastic and I wish the same freshness carried over to the rest of the baked goods.
Atmosphere: 5
Food: 3
Service: 5
Great food! I always love a good Mexican Coke and double fudge chocolate. The wife loved the fruit tart.
Atmosphere: 5
Food: 5
Service: 5
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