This morning I dropped my SUV off at the Kensington Service Center and was going to walk to one of my favorite coffee shops about 4 blocks away. I crossed the street and then said, “Wait a minute.” I’m in this nice quaint town, sort of a peaceful, old town feel….let me try something new today. So i scanned the neighborhood and caught sight of Potomac Sweets.
I stepped in and was overwhelmed with the variety. I am sort of particular about my treats. I started looking at labels to see if there were a lot of artificial colors and flavors. I talked to the young lady at the counter and asked what are the most popular items. I started forming my order in my head. I was going to buy about (4) pastries and maybe a bag of donuts. Soon as I was about to make my order, I hear a voice coming from the side room. The gentleman asked me if I am going to order something or not. He went on to explain that his staffer at the counter has other work to do. Bear in mind, the bakery was empty and I was the only customer. I immediately got an awful taste in my mouth. The delicious looking treats now all looked terrible. As I walked out the door I told the nice young ladies to please cancel my order. I also told them, “Customer service, customer service.” One of the young ladies to her credit said, “I know, I’m sorry.” I believe the gentlemen was the owner, but I didn’t have a chance to hear his story. Unfortunately now, I may not be that interested because, to me, it says a lot when you treat a customer like that. Being aware of the industry, I know several things go into making a delicious treat. The precision, the science, the chemistry, the flavors, the quality of ingredients and most importantly, the love. Believe it or not, character, attitude ect. have a lot to do with how great the baked goods taste.
I am not sure if I will give Potomac Sweets another chance, there are so many other places out there that actually value customer service. As I looked for a new coffee shop to go to, I talked to other merchants in the community and they told me that other customers had poor experiences with the gentlemen at Potomac Sweets. I thought it could have just been me or he just had a bad day. Now I know maybe not.
Atmosphere: 1
Service: 1
Jocelyn Daniels
The chocolate chip cookies and Boston cream pastry were mind-blowing
Food: 5
Service: 5
Avery Kelly
From the start of my visit to the end I have never felt so at home at a bakery. These sweets were so delicious and I can’t wait to go again!
Atmosphere: 5
Food: 5
Service: 5
Lisa Newbery-Kelly
Really great pastries and desserts! Especially love the croissants. Cute little place. Terrific service too!
Atmosphere: 5
Food: 5
Service: 5
CLC
Some of the pastries are okay/pretty good as far as the bake goes, but I do think some are heavily flavored with extract. But the biggest miss was the carrot cake, which was dry as an unused sponge, contained no fruit or nuts, and the frosting was buttercream rather than cream cheese. The one flavor the cake had was sweet. It was cloyingly sweet. Overall, not a bakery I would return to.
Food: 2
Service: 3
Colleen MacNulty
An ADA accessible ramp must have a slope no greater than 1:12, meaning for every inch of vertical rise, there must be at least 12 inches of horizontal run. This is equivalent to an 8.33% slope.
The ramp in front of your building does not meet ADA requirements and will cause wheelchair users to fall forward when going down your ramp.
Consider removing the ramp and replacing the front of the store with a curb cut of appropriate length.
Atmosphere: 3
Debi Denney
To Gerard and his staff: Thank you so very much for helping me get a dozen cupcakes to a work event in time by allowing me to stop by before normal business hours yesterday! I am so extremely appreciative. And the cupcakes were amazing! The team loved them!!
Many, many thanks.
Atmosphere: 5
Food: 5
Service: 5
Nina E
I really want to love this place and support a local business, but more often than not, I find many of the pastries stale. They often taste like they were made a day or two earlier rather than fresh that morning. I’ve tried several times, hoping for a better experience, but I’ve consistently been disappointed with the croissants, breads, and other pastries.
On the positive side, the cupcakes and cookies are fantastic and I wish the same freshness carried over to the rest of the baked goods.
Atmosphere: 5
Food: 3
Service: 5
Hunter Scott
Great food! I always love a good Mexican Coke and double fudge chocolate. The wife loved the fruit tart.
Atmosphere: 5
Food: 5
Service: 5
Hannah Mazurek
I purchased my mother a cake for mothers day here after we stumbled across this bakery and she adored it. Having the sponge with a more whipped cream style icing made the cake not too heavy at all and the raspberries were stunning and overall a delicious cake. I look forward to getting desserts from here for other occasions!!!
Small but good service. Always fresh and delicious pastries. Fresh brewed coffee is an additional treat.
Atmosphere: 4
Food: 4
Service: 4
Jordan Urban
Best bakery in Kensington by far. A lovely worker Nora, helped me yesterday pick out some pastries for my family. They had all the cookies you could ever think of and real authentic pastry selection. The cakes were also gorgeous.
Atmosphere: 5
Food: 5
Service: 5
Keigan T.
I was on a hunt for a German Chocolate Cake and I was delighted to find that Potomac Sweets had one! I inquired via their customer service email about some specifics I needed, mostly just lighter on the frosting, and a personalization and they said that was something they could do. After placing my order online and waiting for my pick up day I arrived at the bakery. The parking available is small, picking up early I think is probably best, but still easy to navigate. Otherwise street parking is available too.
Going into the shop the atmosphere is cozy but not cramped. If I wasn't set to pick up and then go to my event I would have browsed more to see their delightful selection. The next time I go in I'll have to pick up some challah and biscotti. I'd highly recommend taking the time to browse the shop if you have it. Getting to the cake though (the event being my partners birthday) it was great! As requested, they were able to keep it light on the icing, which was great! Instead of it being iced it was wrapped in plastic, like the Acetate cakes they offer. It really just allowed the cake and coconut filling to shine through, and it met the needs for me and my partner. But it was still moist and super tasty. I'd definitely recommend going back. It was a great price for the size of the cake. Ordering online was easy and their customer support was super helpful.
Check out Potomac Sweets and reach out to them online! They're worth supporting!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: German Chocolate Cake
Anil Ranjit
Nice place to find bakery products.
Nora Kelly
Best place to get your pastries!!!! Ham and cheese croissant on a Saturday is my favorite. The owner is so nice and the staff is so friendly.
This morning I dropped my SUV off at the Kensington Service Center and was going to walk to one of my favorite coffee shops about 4 blocks away. I crossed the street and then said, “Wait a minute.” I’m in this nice quaint town, sort of a peaceful, old town feel….let me try something new today. So i scanned the neighborhood and caught sight of Potomac Sweets.
I stepped in and was overwhelmed with the variety. I am sort of particular about my treats. I started looking at labels to see if there were a lot of artificial colors and flavors. I talked to the young lady at the counter and asked what are the most popular items. I started forming my order in my head. I was going to buy about (4) pastries and maybe a bag of donuts. Soon as I was about to make my order, I hear a voice coming from the side room. The gentleman asked me if I am going to order something or not. He went on to explain that his staffer at the counter has other work to do. Bear in mind, the bakery was empty and I was the only customer. I immediately got an awful taste in my mouth. The delicious looking treats now all looked terrible. As I walked out the door I told the nice young ladies to please cancel my order. I also told them, “Customer service, customer service.” One of the young ladies to her credit said, “I know, I’m sorry.” I believe the gentlemen was the owner, but I didn’t have a chance to hear his story. Unfortunately now, I may not be that interested because, to me, it says a lot when you treat a customer like that. Being aware of the industry, I know several things go into making a delicious treat. The precision, the science, the chemistry, the flavors, the quality of ingredients and most importantly, the love. Believe it or not, character, attitude ect. have a lot to do with how great the baked goods taste.
I am not sure if I will give Potomac Sweets another chance, there are so many other places out there that actually value customer service. As I looked for a new coffee shop to go to, I talked to other merchants in the community and they told me that other customers had poor experiences with the gentlemen at Potomac Sweets. I thought it could have just been me or he just had a bad day. Now I know maybe not.
Atmosphere: 1
Service: 1
The chocolate chip cookies and Boston cream pastry were mind-blowing
Food: 5
Service: 5
From the start of my visit to the end I have never felt so at home at a bakery. These sweets were so delicious and I can’t wait to go again!
Atmosphere: 5
Food: 5
Service: 5
Really great pastries and desserts! Especially love the croissants. Cute little place. Terrific service too!
Atmosphere: 5
Food: 5
Service: 5
Some of the pastries are okay/pretty good as far as the bake goes, but I do think some are heavily flavored with extract. But the biggest miss was the carrot cake, which was dry as an unused sponge, contained no fruit or nuts, and the frosting was buttercream rather than cream cheese. The one flavor the cake had was sweet. It was cloyingly sweet. Overall, not a bakery I would return to.
Food: 2
Service: 3
An ADA accessible ramp must have a slope no greater than 1:12, meaning for every inch of vertical rise, there must be at least 12 inches of horizontal run. This is equivalent to an 8.33% slope.
The ramp in front of your building does not meet ADA requirements and will cause wheelchair users to fall forward when going down your ramp.
Consider removing the ramp and replacing the front of the store with a curb cut of appropriate length.
Atmosphere: 3
To Gerard and his staff: Thank you so very much for helping me get a dozen cupcakes to a work event in time by allowing me to stop by before normal business hours yesterday! I am so extremely appreciative. And the cupcakes were amazing! The team loved them!!
Many, many thanks.
Atmosphere: 5
Food: 5
Service: 5
I really want to love this place and support a local business, but more often than not, I find many of the pastries stale. They often taste like they were made a day or two earlier rather than fresh that morning. I’ve tried several times, hoping for a better experience, but I’ve consistently been disappointed with the croissants, breads, and other pastries.
On the positive side, the cupcakes and cookies are fantastic and I wish the same freshness carried over to the rest of the baked goods.
Atmosphere: 5
Food: 3
Service: 5
Great food! I always love a good Mexican Coke and double fudge chocolate. The wife loved the fruit tart.
Atmosphere: 5
Food: 5
Service: 5
I purchased my mother a cake for mothers day here after we stumbled across this bakery and she adored it. Having the sponge with a more whipped cream style icing made the cake not too heavy at all and the raspberries were stunning and overall a delicious cake. I look forward to getting desserts from here for other occasions!!!
An amazing local bakery.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Small but good service. Always fresh and delicious pastries. Fresh brewed coffee is an additional treat.
Atmosphere: 4
Food: 4
Service: 4
Best bakery in Kensington by far. A lovely worker Nora, helped me yesterday pick out some pastries for my family. They had all the cookies you could ever think of and real authentic pastry selection. The cakes were also gorgeous.
Atmosphere: 5
Food: 5
Service: 5
I was on a hunt for a German Chocolate Cake and I was delighted to find that Potomac Sweets had one! I inquired via their customer service email about some specifics I needed, mostly just lighter on the frosting, and a personalization and they said that was something they could do. After placing my order online and waiting for my pick up day I arrived at the bakery. The parking available is small, picking up early I think is probably best, but still easy to navigate. Otherwise street parking is available too.
Going into the shop the atmosphere is cozy but not cramped. If I wasn't set to pick up and then go to my event I would have browsed more to see their delightful selection. The next time I go in I'll have to pick up some challah and biscotti. I'd highly recommend taking the time to browse the shop if you have it. Getting to the cake though (the event being my partners birthday) it was great! As requested, they were able to keep it light on the icing, which was great! Instead of it being iced it was wrapped in plastic, like the Acetate cakes they offer. It really just allowed the cake and coconut filling to shine through, and it met the needs for me and my partner. But it was still moist and super tasty. I'd definitely recommend going back. It was a great price for the size of the cake. Ordering online was easy and their customer support was super helpful.
Check out Potomac Sweets and reach out to them online! They're worth supporting!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: German Chocolate Cake
Nice place to find bakery products.
Best place to get your pastries!!!! Ham and cheese croissant on a Saturday is my favorite. The owner is so nice and the staff is so friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant, Pistachio Croissant
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