Cold Stone Creamery

ever since the new employment the ice cream has been so bad.I got ice cream they almost used the wrong ice cream and the wrong toppings were used i need to find a new ice cream shop this one is going down

Atmosphere: 5

Food: 1

Service: 3

The ice cream good, service good.
The plastic spoons they give to customers are crap. The spoon bends when you're trying to spoon up some ice cream. For the price of the ice cream they could provide a decent spoon.

Atmosphere: 3

Food: 4

Service: 4

We spent $32 on caramel apples and chocolate. After eating dinner, we treated ourselves to a caramel apple and weighted chocolate from “Rocky Mountain Chocolate Factory”. After chewing the KEY LIME MACADAMIA BEAR, I thought there was Caramel on my lip lingering, I pulled out a straight /ending curly small piece of hair. I IMMEDIATELY called the store and spoke with Kaylin(shift manager). She asked I take a pic and send a picture to their email. She explained the chocolates are not made in store and I could come back to replace them……
I went in the following day with my entire order in hand with the receipt and the manager, an Asian woman came out with a note(presumably from the supervisor the day before). She looked through all 3 bags to verify I brought back all the items with HAIR in them and wanted to use the same gloves to pick the replacement chocolate. Needless to say, there was no apology and left a lot of customer service to be desired. I only requested an EXCHANGE‼️

Atmosphere: 1

Food: 2

Service: 1

This the laziest Coldstone ever. Why when I received my ice cream there was ice cream dripping all over the cup and the workers saran wrapped my ice cream shut instead of putting it in a bigger cup. Not to mention none of my add ins were mixed in right. They are so lazy here and I will never be coming back. The worst Coldstone franchise in the area by far!

Atmosphere: 1

Food: 4

Service: 1

Great customer service ? ?

Atmosphere: 5

Food: 5

Service: 5

I a place to order online and to have it ready at a specific time, I had my pickup person be there on time. I get a call at the time it's supposed to be ready to let me know the flavor of ice cream I wanted was out and one of The mix ins I wanted was out, cool I asked for my replacements. I got my ice cream less than 20 minutes later with less than half of the mix-ins that I had that I already had on my order not even have my subtitutes that they called me for. I could have gone across the shopping center to Wegmans and got exactly the same thing for $5 versus $22. I have sent Cold Stone to emails through their website and I've heard nothing back so I will be disputing the charge with my bank and NEVER coming to this place again.Give your business to mom and pop ice cream parlors that appreciate it and don't try to skimp you because you aren't right there in they're face making sure you get what you paid for. RIDICULOUS!

Atmosphere: 1

Food: 1

Service: 1

Great service! ??

Atmosphere: 5

Food: 5

Service: 5

The ice cream was the second best I've ever had. Ava was really nice.

Atmosphere: 5

Food: 5

Service: 5

Good experience. They do custom make each order. It's worth the wait. The staff are great. The ice cream is tasty! Yummy in my tummy!

The absolute slowest coldstone I've ever been to. I place a online order. Then they take 15 people before they even start to make mine. My ticket printed out and they ignored it the entire time as they walked past again and again until I finally said are you going to make my order?

Friendly associates

I have never had a bad experience at this location. The ice cream is amazing and the staff is always polite and prompt. I know it can get a little hectic with the crowds but they do a amazing job making sure everyone is served properly and is giving a happy experience. ?

I adore Cold Stones ice cream, especially "Chocolate Devotion"! Yummy for us Chocolate lovers. I have seen some of the reviews about Customer Service but they are always nice, especially Alex!

Hair in my ice cream and the store smelled odd. Unsanitary. Visited on 14 May at 1130.

I will never order from this Cold Stone… AGAIN. I ordered through door dash and my ice cream had hair in it. That lets you know there service is poor and very unsanitary.