I picked up a pizza from Ledo’s on October 24, 2025, and unfortunately, the experience was very disappointing. The pizza was undercooked, and the sauce had an odd smell, making it inedible.
I called the store that same day to speak with a manager, but was told none were available. I left a message on 10/24 and again on 10/25, but never received a return call. I called back this morning and spoke with Denise, who said the manager was still out and she wasn’t sure when they would return. She offered to contact the owner on my behalf.
Denise did call me back about 10 minutes later and said the owner would offer a discount on a new pizza. Honestly, that response was disappointing. When a customer receives food that isn’t properly prepared, a refund or a properly remade order seems like the appropriate resolution — not a partial discount on another purchase.
I’ve enjoyed Ledo’s in the past, but this experience with both food quality and follow-up customer service was far below expectations. I hope management takes this feedback seriously and improves their quality control and customer care process moving forward.
Atmosphere: 3
Food: 1
Service: 1
Nabyou Gebrezigabher (Naba)
The pizza always perfect
Atmosphere: 5
Food: 5
Service: 5
Arnita Stroud
Denise is always pleasant.
Atmosphere: 5
Food: 5
Service: 5
timothy coker
You suck!!! Charge my card twice and then yall say my order isn’t in the system!!! Never again
Ahmaad Bannister
Ordered pizza, paid online, and the store was closed, even though it said it was open online
Atmosphere: 1
Food: 1
Service: 1
Abel Banko
I've ordered from many different Ledo stores but for the first time from this store I got a courtesy call that my online order was ready, very nice of the store
Food: 5
Service: 5
Recommended dishes: 18 Ledo Pizza
sylvia prescott
My pizza is always baked to perfection at the Seabrook, Lanham store. The customer service is always so professional, keep up the good sevice
Ximena Balmes
great customer service but it feels a little nerve racking wondering if your food will turn out being good.
Only One
Ordered pickup on-line. My mistake! When I got there, it smelled like a dirty mop....Nasty smell. I took my already paid for pizza and passed out slices to people that were in the cold. I just lost my appetite. Never agin
This is without a doubt the worst pizza I've ever eaten, but it's still pizza and editable, so I can't give it 1 star no matter how badly I want to. Just know I've never paid attention to sports, but I will betting $ 50$ that maryland University loses to the huskies and, most likely every college game against the terrapins if their athletes are feed this cardboard. I pay for their safety as they consume this and their wallets because Jesus how are going to sponsor college students and have 10$ pizza smaller than a water bottle cap.
Atmosphere: 4
Food: 2
Service: 5
Steven Boles
Excellent pizza. The buttery crust was perfect. I love the square pizza. It fills the box nicely. The corner pieces are my favorite. I got the meat lovers. Every piece had all 3 types of meat on it.
This location is counter service. No seating area
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Leo Meat Lovers Pizza
Theresa Broadnax
It was the first time I’ve been in this location in over a year. The remodeling was nice, but the pizza and the customer service was horrible. Too much sauce, hardly any cheese, too many green peppers. When I came in to pick up my order, there was no one at the counter. Two different cooks in the back had to go find the lady that worked at the counter. My pizza was sitting there about 10 minutes before she came out to give it to me. Once I got it home, the pizza was cold.
Atmosphere: 3
Food: 1
Service: 1
LAVERNE PALMER
ALWAYS YUMMALICIOUS
Ty Savoy
The pizza is always on point. Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ledo Steak & Cheese, Mozzarella Sticks Pretzel and Cheese Pizza, Lunch Deal - Meatball Sub Fries & Drink, 8 Ledo Pizza, Leo Meat Lovers Pizza, Meatlovers Pizza, Boneless Wings, Sauce
I picked up a pizza from Ledo’s on October 24, 2025, and unfortunately, the experience was very disappointing. The pizza was undercooked, and the sauce had an odd smell, making it inedible.
I called the store that same day to speak with a manager, but was told none were available. I left a message on 10/24 and again on 10/25, but never received a return call. I called back this morning and spoke with Denise, who said the manager was still out and she wasn’t sure when they would return. She offered to contact the owner on my behalf.
Denise did call me back about 10 minutes later and said the owner would offer a discount on a new pizza. Honestly, that response was disappointing. When a customer receives food that isn’t properly prepared, a refund or a properly remade order seems like the appropriate resolution — not a partial discount on another purchase.
I’ve enjoyed Ledo’s in the past, but this experience with both food quality and follow-up customer service was far below expectations. I hope management takes this feedback seriously and improves their quality control and customer care process moving forward.
Atmosphere: 3
Food: 1
Service: 1
The pizza always perfect
Atmosphere: 5
Food: 5
Service: 5
Denise is always pleasant.
Atmosphere: 5
Food: 5
Service: 5
You suck!!! Charge my card twice and then yall say my order isn’t in the system!!! Never again
Ordered pizza, paid online, and the store was closed, even though it said it was open online
Atmosphere: 1
Food: 1
Service: 1
I've ordered from many different Ledo stores but for the first time from this store I got a courtesy call that my online order was ready, very nice of the store
Food: 5
Service: 5
Recommended dishes: 18 Ledo Pizza
My pizza is always baked to perfection at the Seabrook, Lanham store. The customer service is always so professional, keep up the good sevice
great customer service but it feels a little nerve racking wondering if your food will turn out being good.
Ordered pickup on-line. My mistake! When I got there, it smelled like a dirty mop....Nasty smell. I took my already paid for pizza and passed out slices to people that were in the cold. I just lost my appetite. Never agin
Very Rude
Restaurantji Recommends
This is without a doubt the worst pizza I've ever eaten, but it's still pizza and editable, so I can't give it 1 star no matter how badly I want to. Just know I've never paid attention to sports, but I will betting $ 50$ that maryland University loses to the huskies and, most likely every college game against the terrapins if their athletes are feed this cardboard. I pay for their safety as they consume this and their wallets because Jesus how are going to sponsor college students and have 10$ pizza smaller than a water bottle cap.
Atmosphere: 4
Food: 2
Service: 5
Excellent pizza. The buttery crust was perfect. I love the square pizza. It fills the box nicely. The corner pieces are my favorite. I got the meat lovers. Every piece had all 3 types of meat on it.
This location is counter service. No seating area
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Leo Meat Lovers Pizza
It was the first time I’ve been in this location in over a year. The remodeling was nice, but the pizza and the customer service was horrible. Too much sauce, hardly any cheese, too many green peppers. When I came in to pick up my order, there was no one at the counter. Two different cooks in the back had to go find the lady that worked at the counter. My pizza was sitting there about 10 minutes before she came out to give it to me. Once I got it home, the pizza was cold.
Atmosphere: 3
Food: 1
Service: 1
ALWAYS YUMMALICIOUS
The pizza is always on point. Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ledo Steak & Cheese, Mozzarella Sticks Pretzel and Cheese Pizza, Lunch Deal - Meatball Sub Fries & Drink, 8 Ledo Pizza, Leo Meat Lovers Pizza, Meatlovers Pizza, Boneless Wings, Sauce
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