Horrible and inconsiderate! Messed up by order and slammed the window on my face when I was telling her the correct order. Olga the store manager did absolutely nothing to right this wrong and neither did Nick the area manager. All I got was "sorry we couldn't do anything." I have been a customer at this location for so long. Not to mention the girl even took my money and never refunded me when my receipt stated it was supposed to be a cash refund. I have had no problem with any other staff expect this lady because she decided to explode on me!
Kris P.
This location is convenient however the configuration is an absolute nightmare and cluster as it is next to a Chick-fil-A. I digress lol. The AM crew here are rockstars and I've never had an issue in the years I've returned. My orders are always right, and as hunger pangs strike, they always have my pastry and/or sandwich. I was happy to see that they had the Starbucks Jeweled Tumbler 24oz in Rose Gold in stock :) Keep up the good work, Vista Gardens! Keep those smiles shining, and thank you for getting us in and out in your drive thru!
Dominic West
Kid-friendliness: There isn't any real options for kids but the environment is fine.
Atmosphere: 5
Food: 2
Service: 4
Carrol Ruffin
Sandwich is too small.
Atmosphere: 5
Food: 5
Service: 5
Alicia B.
This place is disgusting the crew is so lazy and even when you ask them nicely to fix your order they give you a nasty face! I did not pay extra for you to decide not to include everything I paid for in my drink
y K
Bad drinks, longs lines, and are always out of things.
Ryan E.
We frequent Starbucks pretty often both locally and while traveling. The customer service and attitudes are great every where else, except this particular location. I would like to note 2 recent in events: 1) I went to pick up my confine order and could see it sitting behind the plexiglass, but couldn't reach it. I said excuse me 4 times to a barista standing there, saw her look my direction, then back down while doing basically nothing. If I could have reached it I would have just gotten it myself. I stood and waiting for 7 minutes before another barista eventually and begrudgingly asked my name and gave me my order. 2) The morning of the last snow we received about 2 weeks ago, I looked online to see if they were open and it said they were. I pulled up and walked to the door and didn't see a sign stating they were closed so I tried to open the door. I had no problem that they were closed, but instead of saying we're closed, they yelled through door, "go home." This is the most unprofessional and borderline ghetto Starbucks I have been to in or outside the U.S. They are the opposite of what the brand represents.
Nille P.
It took a while for my second drink in my mobile order to be ready. The drive thru line was swamped. Once I got it, it wasn't as good as other locations. I didn't finish it. Only reason I didn't have them remake it because of the wait. I just doubt I would return to this location.
Mutaz Alhomsi
It’s in the NASA building, loll. Unless you have an ID you won’t be going in .
Moses D.
Terrible waited over an hour for a damn coffee ridiculous. Customer service Zero...nada , never again. Save yourself sometime and go to another Starbucks.
I decided not to order. After waiting in drive thru after 7 cars, the experience was not a good one. I get the window the cashiers says good morning welcome to Starbucks and then radio silence for 5 mins. Then says good morning again and again nothing. I ask if she was ready for order and then she respond what can I get for you. I went on to place my order and she seemed distracted and did not do a good job answering my questions. I decided to go elsewhere.
Brisk K.
I do love Starbucks. More importantly, their endless creative iced drinks. Service was on the okay side. I like the cups they use, different from the other locations. Got the kiwi drink and tea latte, though on the artificial side, still tasted quite divine.
Jordan B.
I am a frequent customer at Starbucks; I go about 2-3 times a week & have an automatic reload on my account. The Vista Gardens location is about 5 minutes from my home so it should be the most convenient, but I encounter terrible service when I do mobile ordering almost every time I purchase something from this location. On two occasions I have requested refunds because of this. During today's visit, I placed a mobile order around 11:20am & was told it would be ready at 11:34am. I arrived at 11:54am to allow them extra time to complete my order (as they are almost never on time). Upon arrival, not only was my beverage not ready, I was told that the "printer is broken so we couldn't see the order." While I understand that technical difficulties can occur, the issue is that I am not being told about these issues until I am in the store, 20 minutes after the order was supposed to be ready. Additionally, there is an issue with timing at this specific location every time; on another occasion (6/3/2021) I was told that my order could not be completed on time because "the barista didn't know how to make it." In contrast, I have never encountered any timing problems at the Starbucks in Free State Shopping Center even when they have limited availability on items. I have already been refunded, but the fact is that this location consistently provides lackluster service & the problem needs to be addressed.
Marco B.
I'm a regular here, come almost every day, and the crew is always friendly. Thanks for your service.
Liz B.
Just had a great customer service experience here! There was an issue with our coupon and the barista Shae was super nice and helpful throughout the whole thing. Thanks Shae!!
Horrible and inconsiderate! Messed up by order and slammed the window on my face when I was telling her the correct order. Olga the store manager did absolutely nothing to right this wrong and neither did Nick the area manager. All I got was "sorry we couldn't do anything." I have been a customer at this location for so long. Not to mention the girl even took my money and never refunded me when my receipt stated it was supposed to be a cash refund. I have had no problem with any other staff expect this lady because she decided to explode on me!
This location is convenient however the configuration is an absolute nightmare and cluster as it is next to a Chick-fil-A. I digress lol. The AM crew here are rockstars and I've never had an issue in the years I've returned. My orders are always right, and as hunger pangs strike, they always have my pastry and/or sandwich. I was happy to see that they had the Starbucks Jeweled Tumbler 24oz in Rose Gold in stock :) Keep up the good work, Vista Gardens! Keep those smiles shining, and thank you for getting us in and out in your drive thru!
Kid-friendliness: There isn't any real options for kids but the environment is fine.
Atmosphere: 5
Food: 2
Service: 4
Sandwich is too small.
Atmosphere: 5
Food: 5
Service: 5
This place is disgusting the crew is so lazy and even when you ask them nicely to fix your order they give you a nasty face! I did not pay extra for you to decide not to include everything I paid for in my drink
Bad drinks, longs lines, and are always out of things.
We frequent Starbucks pretty often both locally and while traveling. The customer service and attitudes are great every where else, except this particular location. I would like to note 2 recent in events: 1) I went to pick up my confine order and could see it sitting behind the plexiglass, but couldn't reach it. I said excuse me 4 times to a barista standing there, saw her look my direction, then back down while doing basically nothing. If I could have reached it I would have just gotten it myself. I stood and waiting for 7 minutes before another barista eventually and begrudgingly asked my name and gave me my order. 2) The morning of the last snow we received about 2 weeks ago, I looked online to see if they were open and it said they were. I pulled up and walked to the door and didn't see a sign stating they were closed so I tried to open the door. I had no problem that they were closed, but instead of saying we're closed, they yelled through door, "go home." This is the most unprofessional and borderline ghetto Starbucks I have been to in or outside the U.S. They are the opposite of what the brand represents.
It took a while for my second drink in my mobile order to be ready. The drive thru line was swamped. Once I got it, it wasn't as good as other locations. I didn't finish it. Only reason I didn't have them remake it because of the wait. I just doubt I would return to this location.
It’s in the NASA building, loll. Unless you have an ID you won’t be going in .
Terrible waited over an hour for a damn coffee ridiculous. Customer service Zero...nada , never again. Save yourself sometime and go to another Starbucks.
Restaurantji Recommends
I decided not to order. After waiting in drive thru after 7 cars, the experience was not a good one. I get the window the cashiers says good morning welcome to Starbucks and then radio silence for 5 mins. Then says good morning again and again nothing. I ask if she was ready for order and then she respond what can I get for you. I went on to place my order and she seemed distracted and did not do a good job answering my questions. I decided to go elsewhere.
I do love Starbucks. More importantly, their endless creative iced drinks. Service was on the okay side. I like the cups they use, different from the other locations. Got the kiwi drink and tea latte, though on the artificial side, still tasted quite divine.
I am a frequent customer at Starbucks; I go about 2-3 times a week & have an automatic reload on my account. The Vista Gardens location is about 5 minutes from my home so it should be the most convenient, but I encounter terrible service when I do mobile ordering almost every time I purchase something from this location. On two occasions I have requested refunds because of this. During today's visit, I placed a mobile order around 11:20am & was told it would be ready at 11:34am. I arrived at 11:54am to allow them extra time to complete my order (as they are almost never on time). Upon arrival, not only was my beverage not ready, I was told that the "printer is broken so we couldn't see the order." While I understand that technical difficulties can occur, the issue is that I am not being told about these issues until I am in the store, 20 minutes after the order was supposed to be ready. Additionally, there is an issue with timing at this specific location every time; on another occasion (6/3/2021) I was told that my order could not be completed on time because "the barista didn't know how to make it." In contrast, I have never encountered any timing problems at the Starbucks in Free State Shopping Center even when they have limited availability on items. I have already been refunded, but the fact is that this location consistently provides lackluster service & the problem needs to be addressed.
I'm a regular here, come almost every day, and the crew is always friendly. Thanks for your service.
Just had a great customer service experience here! There was an issue with our coupon and the barista Shae was super nice and helpful throughout the whole thing. Thanks Shae!!