Cold Stone Creamery

They sent me someone else's ice cream thank goodness I checked it. I am allergic to the kind they sent not to mention I wasn't able to get a refund. Smh the most incompetent folks. How hard is it to get the right ice cream for 13 dollars. Smh.

This Coldstone location is not what it used to be. The staff is not great and they do not actively listen to the customer. I came to get a Love It ice cream cup. I asked for two ice cream flavors and Kitkat to be mixed in. In the past, when I asked for Kitkat I normally got two pieces, this time the employee gave me one. He asked "Is this good?" and I said "Can I get one more, please?" and he added another KitKat.

I got to the register to pay, and he said, "It's an extra $1.50", and I asked why. He said they charge per topping. Now, logically, I could get a whole Kitkat bar for $1.50, but for one piece, that is ridiculous. I asked the employee to throw the cup away. He said, "No, it's ok, I'll just give you another one." That was not the point I was making. I didn't want the extra Kitkat, I wanted to understand why I was being charged.

I was under the impression that you only get charged if it was another type of mix-in, but not the same one. After a small back and forth, the employee didn't charge me but I have concluded that I won't be coming back to this location.

Poor service! Picking up an online order and they seem to not see people that are picking up orders. Taking orders from people that came in after me and not acknowledging my presence.

Service: 1

Asked for kid's size but got a small. It was whatever but the price was high. $8 for a small then tip so close to $10 for a little cup of ice cream. What's going on America?

I’ve been here twice. The first time I asked for a Love It size and was given the Gotta Have It size and charged $10 filpping dollars for it. The second time I asked for a Like It size in a waffle cone. Was given a Love It size in a waffle bowl and charged $11 for something I didn’t even ask for! The whole order was wrong! Both times I was OVER CHARGED especially for something I didn’t even order. Never going back to this location. Save your money and go somewhere else. These people are MONEY HUNGRY and they will do whatever to over charge you. So make sure you’re getting what you ordered and not being cheated out of your money!

Atmosphere: 3

Food: 3

Service: 3

I have been to this place several times in the past, and had a great experiences. This last time was horrible. The person failed to ask me what toppings I wanted to add, and put the ice crram in the bowl. He then started that he could only add toppings on the top since he put it in the bowl. It is horrible service when you make an error and still attempt to make me pay without any attempt to rectify the issue.

Atmosphere: 3

Service: 1

Recommended dishes: Apple Pie a La Cold Stone

Nahid and Tito are some of the nicest people I’ve ever met, GREAT service

Atmosphere: 5

Food: 5

Service: 5

I was treated with respect

Service: 5

Recommended dishes: Cold Stone Creamery

Extremely friend people, our son was curious about how they make the waffle cones, the person happily showed how they make them, explaining to all to him. Super great experience

Atmosphere: 5

Food: 5

Service: 5

Great ice cream nice employees!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Devotion

Has anyone visited Laurel Cold Stone on Baltimore Ave lately?
Well I attempted to on Sun. 7/14/24 around noon.
They only have 4 flavors, note on the ice cream case (not the front door) technical issues freezers aren't working properly...yet they're open selling semi-melted ice cream...I inquired further and was told this has been the case since Thurs! smh. They need to CLOSE the store until it's fixed and stop attempting to sell customers half-frozen ice-cream and novelty frozen desserts. MANY pre-packaged freezer items, including ice cream sandwiches have melted and refroze! Just FYI. I left w/o purchasing! No apology was given they just looked confused as why I didn't want to purchase! Lackluster attitude...not ideal service at all. #meltedstone in more than one way.

Atmosphere: 1

Food: 1

Service: 1

I don't know what was going on. They only had like 4 flavors of ice-cream. Maybe next time it will be better.

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Founder's Favorite

The ice cream to me will always be good! But the costumer service is not the best I don’t know if it’s because they are hiring younger people or what it is but it was not the best !

No one picks up the phone don’t come to this location.

Ordered a cake batter batter only to find apple and banana bits mixed in went to call to get an explication except nobody picked up.