Cold Stone Creamery

13600 Baltimore Ave Suite 304, Laurel
(301) 776-6770

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Recent Reviews

I have been to this place several times in the past, and had a great experiences. This last time was horrible. The person failed to ask me what toppings I wanted to add, and put the ice crram in the bowl. He then started that he could only add toppings on the top since he put it in the bowl. It is horrible service when you make an error and still attempt to make me pay without any attempt to rectify the issue.
The ice cream to me will always be good! But the costumer service is not the best I don’t know if it’s because they are hiring younger people or what it is but it was not the best !
On maps and various websites it states they close at 10pm. I drove there and arrived at at 9:52. I wasn’t offered an apology instead the person who told me they were closed was rude about it and closed the door in my face. There was people in the lobby, seems like friends of workers. It’s misleading to say you close at 10 when you really close 30 minutes prior. That should be fixed considering the time and gas I wasted driving there.

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