Cold Stone Creamery

13600 Baltimore Ave Suite 304, Laurel
(301) 776-6770

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Recent Reviews

Took a chance on this place with the mixed reviews. I had none of the problems listed. No teenagers behind the counter, just really nice professional guys who gave us a bigger size free and a free topping. Also another customer had a little kid who dropped their whole ice cream and he gave them a new one for free.
I have been to this place several times in the past, and had a great experiences. This last time was horrible. The person failed to ask me what toppings I wanted to add, and put the ice crram in the bowl. He then started that he could only add toppings on the top since he put it in the bowl. It is horrible service when you make an error and still attempt to make me pay without any attempt to rectify the issue.
The ice cream to me will always be good! But the costumer service is not the best I don’t know if it’s because they are hiring younger people or what it is but it was not the best !

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