Manager Cindy is incredibly rude, unprofessional, and unpleasant to deal with. I lost points because of their system errorand instead of honoring the points I rightfully earned they dismissed my issue entirely. The employee even called her manager, Cindy who flat out said it wasn’t true and then told her (in Spanish) to show my face on FaceTime, as if that had anything to do with resolving the problem. Completely unacceptable customer service.
Atmosphere: 1
Food: 1
Service: 1
Maria Samson
Very nice Customer Rep made fresh brewed decaf coffee.
Atmosphere: 3
Food: 5
Service: 5
Oscar Ramirez
This is probably the worst Dunkin’ Donuts an ever been to ask for two medium caramel ice coffee and they gave us the bottom leftovers of the coffee tasted so bitter and the employees were rude
Atmosphere: 1
Food: 1
Service: 1
Eluduis Moreludius
I went here to get an iced coffee. There was one person working and the air conditioner wasn’t working. He tried his best, but it was miserable in there and the single employee couldn’t keep up with the number of customers.
Atmosphere: 1
Food: 3
Service: 4
Nau Naz
Mice mice mice .... Yes, saw a real mice crawling underneath their counter. Told the employee over there, she said she has done a lot of cleaning??? Will report them surely, they are just spreading diseases. And their AC was broken, so it was really warm over there. Don't understand how this place is still open 🐁🐀
Atmosphere: 1
Food: 1
Service: 1
Kshitija Bagde
Very bad and rude customer service. I placed mobile well in advance but I always had issue in this location saying that they never received the order.
Ashlee Eck
DO NOT waste your money to eat/drink at this location. Unfortunately, it is the closest one for us so we do go here if we really want it and neither of us work to be able to stop at a different location, but we are never happy with what we receive. We have been here many times and it’s always horrible. We are ALWAYS missing an item or something isn’t correct. We got it today and my boyfriend ordered a wrap but they gave him some type of sandwich and i had gotten a $5 grilled cheese that was burnt and hard as a rock that i could barely even eat cause it hurt my teeth. The food is absolutely disgusting and drinks are meh. It is also beyond slow. There could be only 2 cars in the drive thru and you’re waiting for like 20 minutes. Also, they’re constantly out of sooooo many items. Not too long ago, we got coffee and a donut, but they had 0 regular donuts or munchkins.. AT A DUNKIN DONUUUUUUTS. This location either needs new employees or new management to fix it up. Beyond surprised this location is even still open.
Atmosphere: 1
Food: 1
Service: 1
Ariel Turner
I’m a true Dunkin fan. I will get up early just to make sure I have time to get my coffee. With this being the closest location to me, it makes sense to stop here instead of going out of my way. But no! I’d rather go 10 mins in the opposite direction in order to avoid this place. Orders are always wrong. In the past week, they’ve been out of caramel, French vanilla, bagels and lemonade. Even when orders are right, they still taste terrible! You’re literally taking a gamble when you come here. You never know what you’re going to get. They should shut this place down or get new management. I’ve never seen a Dunkin this bad. It’s infuriating. If I could give no stars, I would 😡 the worse part is, I keep giving them a try but they keep showing me why I should avoid them at all costs. DON’T GO HERE!
Atmosphere: 1
Food: 1
Service: 1
Jasmine Nelson
They don’t deserve any stars. The hispanic staff, are rude. The service was slow yet they asked me to hurry up & order the line wasn’t moving. I addressed it at the window & was met w/more attitude. I will be filing a formal complaint with corporate.
Jordan Lorraine
Asked for a caramel frozen coffee they gave me a caramel craze that has cinnamon on it. I’m allergic to cinnamon and that would be the second time. They serve me a drink with cinnamon on it even though the frozen caramel coffee is not supposed to have cinnamon waited damn near 45 minutes for my coffee And for them to remake it and still had to wait for my ice and I came back ordered the avocado spread, which is something they could hand me from the refrigerator and they decided to make me wait 10 extra minutes every time I come here is bad customer service. I’m from LA. They talk bad about you in Spanish not understanding that just because I am black does not mean I cannot understand Spanish. I recorded The entire conversation of them talking about me because I can’t have cinnamon. Whole time I’m half El Salvadoran. And bought ice just for it to have hair in it
Clean place Friendly and welcoming service The ladies working were very helpful 2 young ladies 10/10
Atmosphere: 5
Food: 5
Service: 5
Nedia Shaney
I moved here almost 2 years ago and this is one of 3 dunkin’s I have near my house with this one being the closest but let me tell you how its the WORST. From the wait times to it not being worth waiting cause the food/coffee you receive is BAD. with that being said I avoid coming to this one. You can put an order in 20 mins ago and you arrive and it’s not ready like I don’t understand, is this location trained differently than the others? if something is not available or they don’t have the type of syrup you want for your coffee they just give you the drink without it and don’t say anything unless you complain. I ordered a coffee with 3 french vanilla and one caramel pumps my usual order and I get in my car and it was sooooo bad so I go back in and ask if they put my syrups or maybe the coffee is burnt and the lady says “oh im sorry we doing have french vanilla”, i respond “well this taste terrible can I have a whole new coffee with 3 pumps of all caramel then” “it would have been nice to be told and given options” so they remade the coffee. Recently I passed by for a loaded hash browns which I loveeee but never have bought it from this location but it was on my way. It was the WORSE! They literally put a slice of cheese and melted it like that and maybe because of that all the hash browns had turned into a WHOLE glop I couldn’t even lift a piece with my fork! Definitely not the same cheese they use at the other locations which is the nacho cheese. Just avoid this location at all cost. They need to be trained better and maybe even get more people to work because theres always only 2 people there.
Atmosphere: 1
Food: 1
Service: 1
Will Dorsey
If I could put zero Stars I would!!! Customer Service is lousy, truly lousy.
Jordan C
Absolute trash. Can’t get an order right to save that store. Ordered food & drinks, only 4 items & made sure to repeat the order for confirmation multiple times, at the very least 3 times. Even went as far as repeating at the window as well. They only got 1 ITEM CORRECT. So much for being able to take orders & read stickers. It’s very simple just listen & read. If I could give 0 stars I would.
Atmosphere: 1
Food: 2
Service: 1
Miguel Reyes
Terrible service, they lack more employees and it is also very slow, the truth is that I do not recommend it, they should be more professional with the service
Manager Cindy is incredibly rude, unprofessional, and unpleasant to deal with. I lost points because of their system errorand instead of honoring the points I rightfully earned they dismissed my issue entirely. The employee even called her manager, Cindy who flat out said it wasn’t true and then told her (in Spanish) to show my face on FaceTime, as if that had anything to do with resolving the problem. Completely unacceptable customer service.
Atmosphere: 1
Food: 1
Service: 1
Very nice Customer Rep made fresh brewed decaf coffee.
Atmosphere: 3
Food: 5
Service: 5
This is probably the worst Dunkin’ Donuts an ever been to ask for two medium caramel ice coffee and they gave us the bottom leftovers of the coffee tasted so bitter and the employees were rude
Atmosphere: 1
Food: 1
Service: 1
I went here to get an iced coffee. There was one person working and the air conditioner wasn’t working. He tried his best, but it was miserable in there and the single employee couldn’t keep up with the number of customers.
Atmosphere: 1
Food: 3
Service: 4
Mice mice mice .... Yes, saw a real mice crawling underneath their counter. Told the employee over there, she said she has done a lot of cleaning??? Will report them surely, they are just spreading diseases.
And their AC was broken, so it was really warm over there. Don't understand how this place is still open 🐁🐀
Atmosphere: 1
Food: 1
Service: 1
Very bad and rude customer service. I placed mobile well in advance but I always had issue in this location saying that they never received the order.
DO NOT waste your money to eat/drink at this location. Unfortunately, it is the closest one for us so we do go here if we really want it and neither of us work to be able to stop at a different location, but we are never happy with what we receive. We have been here many times and it’s always horrible. We are ALWAYS missing an item or something isn’t correct. We got it today and my boyfriend ordered a wrap but they gave him some type of sandwich and i had gotten a $5 grilled cheese that was burnt and hard as a rock that i could barely even eat cause it hurt my teeth. The food is absolutely disgusting and drinks are meh. It is also beyond slow. There could be only 2 cars in the drive thru and you’re waiting for like 20 minutes. Also, they’re constantly out of sooooo many items. Not too long ago, we got coffee and a donut, but they had 0 regular donuts or munchkins.. AT A DUNKIN DONUUUUUUTS. This location either needs new employees or new management to fix it up. Beyond surprised this location is even still open.
Atmosphere: 1
Food: 1
Service: 1
I’m a true Dunkin fan. I will get up early just to make sure I have time to get my coffee. With this being the closest location to me, it makes sense to stop here instead of going out of my way. But no! I’d rather go 10 mins in the opposite direction in order to avoid this place. Orders are always wrong. In the past week, they’ve been out of caramel, French vanilla, bagels and lemonade. Even when orders are right, they still taste terrible! You’re literally taking a gamble when you come here. You never know what you’re going to get. They should shut this place down or get new management. I’ve never seen a Dunkin this bad. It’s infuriating. If I could give no stars, I would 😡 the worse part is, I keep giving them a try but they keep showing me why I should avoid them at all costs. DON’T GO HERE!
Atmosphere: 1
Food: 1
Service: 1
They don’t deserve any stars. The hispanic staff, are rude. The service was slow yet they asked me to hurry up & order the line wasn’t moving. I addressed it at the window & was met w/more attitude. I will be filing a formal complaint with corporate.
Asked for a caramel frozen coffee they gave me a caramel craze that has cinnamon on it. I’m allergic to cinnamon and that would be the second time. They serve me a drink with cinnamon on it even though the frozen caramel coffee is not supposed to have cinnamon waited damn near 45 minutes for my coffee And for them to remake it and still had to wait for my ice and I came back ordered the avocado spread, which is something they could hand me from the refrigerator and they decided to make me wait 10 extra minutes every time I come here is bad customer service. I’m from LA. They talk bad about you in Spanish not understanding that just because I am black does not mean I cannot understand Spanish. I recorded The entire conversation of them talking about me because I can’t have cinnamon. Whole time I’m half El Salvadoran. And bought ice just for it to have hair in it
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Clean place
Friendly and welcoming service
The ladies working were very helpful 2 young ladies 10/10
Atmosphere: 5
Food: 5
Service: 5
I moved here almost 2 years ago and this is one of 3 dunkin’s I have near my house with this one being the closest but let me tell you how its the WORST. From the wait times to it not being worth waiting cause the food/coffee you receive is BAD. with that being said I avoid coming to this one. You can put an order in 20 mins ago and you arrive and it’s not ready like I don’t understand, is this location trained differently than the others? if something is not available or they don’t have the type of syrup you want for your coffee they just give you the drink without it and don’t say anything unless you complain. I ordered a coffee with 3 french vanilla and one caramel pumps my usual order and I get in my car and it was sooooo bad so I go back in and ask if they put my syrups or maybe the coffee is burnt and the lady says “oh im sorry we doing have french vanilla”, i respond “well this taste terrible can I have a whole new coffee with 3 pumps of all caramel then” “it would have been nice to be told and given options” so they remade the coffee. Recently I passed by for a loaded hash browns which I loveeee but never have bought it from this location but it was on my way. It was the WORSE! They literally put a slice of cheese and melted it like that and maybe because of that all the hash browns had turned into a WHOLE glop I couldn’t even lift a piece with my fork! Definitely not the same cheese they use at the other locations which is the nacho cheese.
Just avoid this location at all cost. They need to be trained better and maybe even get more people to work because theres always only 2 people there.
Atmosphere: 1
Food: 1
Service: 1
If I could put zero Stars I would!!! Customer Service is lousy, truly lousy.
Absolute trash. Can’t get an order right to save that store. Ordered food & drinks, only 4 items & made sure to repeat the order for confirmation multiple times, at the very least 3 times. Even went as far as repeating at the window as well. They only got 1 ITEM CORRECT. So much for being able to take orders & read stickers. It’s very simple just listen & read. If I could give 0 stars I would.
Atmosphere: 1
Food: 2
Service: 1
Terrible service, they lack more employees and it is also very slow, the truth is that I do not recommend it, they should be more professional with the service
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