Firehouse Subs Laurel Shopping Center

Service needs some improvement. Have visited on several occasions and there always tends to be issues with staff. Sometimes it’s something simple like ringing up the order, last visit it was failing to make my second sandwich entirely. Food is good. Access to the store is tough.

Atmosphere: 4

Food: 5

Service: 3

This store is run by the absolute worst management. On 12/11, I had placed an order for a large Turkey and Cheese & a large Italian, both with separate toppings (Bogo sale). After reviewing my order and driving back to work, i come to find the wrong toppings were on each sandwich resulting in having to throw away the sandwiches due to allergies / taste. I submitted a complaint to corporate, and was told they could offer me 1,000 reward points, which is not even enough to get a small sub. I told them this was not sufficient and I would need a full refund. They said they could not authorize that, and that the management at that specific store would need to reach out.

Fast forward to 01/08, I finally was contacted by the owner (after following up with corporate, who told me it was all on the owners time) who told me he was sorry to hear about the order, but he would only offer the firehouse points. I told him this was not sufficient as I did not receive what I paid for, but he had the audacity to tell me “the sandwiches you ordered had a lot of meat which cost quite a bit, I cannot refund that.” After telling him I would never come back, he offered a “free sandwich to me” but could offer no way to verify I would receive it (just told me to come to the store and he would have employees make it for free). I have never dealt with a more unprofessionally run business. If this were any other fast food place, the order would have been refunded immediately. Next time go to Jersey Mikes

Atmosphere: 1

Food: 1

Service: 1

Food was ok but... they were rude as hell when asked if they did military discount. They looked me like I was stupid for even asking and like it was being out of their way to even think about it. Every firehouse I've ever been to does the discount (combo discount) so I always ask. Being told no is fine but being told "we would only offer that to first responders NOT military" like military is less then was not appreciated at all. I was there with 4 small children too so it just made the whole experience of being there and choosing it for dinner disappointed.

First Firehouse Subs I've been to (in 2020) that does not have military discount, and still doesn't. I wish I had noticed my previous comment from 4 years ago before recently visiting this place again.

First Firehouse Subs I've been to (in 2020) that does not have military discount, and still doesn't. I wish I had noticed my previous comment from 4 years ago before recently visiting this place again.

Great staff and the sandwiches were made perfectly!

Atmosphere: 5

Food: 5

Service: 5

Loveeeeeeddd the Jamaican jerk turkey sandwich. My only mistake was get the smallest sub

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jamaican Jerk Turkey

The food and service is always awesome. The staff is very friendly (neysi,Nicole,Leydi) and good management.

Atmosphere: 5

Food: 5

Service: 5

Subs were perfectly made

Atmosphere: 5

Food: 5

Service: 5

The food was amazing. Unfortunately bad customer service can ruin the whole experience sometimes. Young girls working at this establishment should learn to greet and be polite to the customers.

Atmosphere: 4

Food: 5

Service: 1

Recommended dishes: Hook and Ladder Hot Specialty Sub, Club on a Sub Turkey Bacon

I ordered the tuna fish sandwich from here. I'm not saying that I'm a specialist at making a tuna sub, but this was just a step above badly made tuna. The presentation was good, but it wasn't as tasty as it looked.

Atmosphere: 4

Food: 2

Service: 4

People are friendly

Awesome service! Delicious food!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pastrami, Cookie, Italian Hot Specialty Sub, Club on a Sub Turkey Bacon, Chips

Gluten-free rolls!!!

Atmosphere: 5

Food: 5

Service: 5

I went to this location last week.My partner and I became sick. We noticed our Chicken Parmesan meatball subs were cold and cheese was stale. They even made the wrong size. It seemed like they gave me someone else’s food that was sitting there. I contacted the store directly to find a resolution. I wasn’t even offered a refund. They offered to replace my orders including an upsize for the inconvenience. I hesitantly agreed. I even asked if the food would be made properly and they promised it would be. I try to return today, I text the “owner” of this location and he says he will no longer what was promised. I got sick, my order was incorrect and the owner who promised to speak to me in a couple of minutes took a week to call. Now that I’m texting them to let them know I was heading to the store as they instructed me - is no longer honoring it. I will be contacting cooperate. It’s upsetting to know the dishonest character who runs this place. No care whatsoever for a customer who becomes sick. The fact I wasn’t offered a refund is beyond me.EDIT: came by to the store to get my order, what I paid was not even replaced… look at the bathroom. No wonder I got sick.EDIT #2: He initially told me he didn’t want to give me anything then he said he would if I deleted this review. I’m definitely not deleting it. You should be ashamed of yourself. The manager begged me to delete this or Mr “P” would fire him. If that manager gets fired, you know the kind of ownership this place has. FYI Firehouse Subs cooperate! Please ask the owner of this location to show you footage from 7pm-8:30pm. That is the time window I was there so you can see how they treated me. You shouldn’t have someone like that running your franchise. Thank you! There are three witnesses who saw everything aside from the employees.EDIT #3 - the manager gave me the food and begged me to delete it. I’m not doing that. The food was STALE since you decided to withhold it. I’ll never eat at this firehouse subs again.

Atmosphere: 1

Food: 1

Service: 1