This was once our favorite Papa John’s location. Unfortunately over the past couple of months service has been VERY slow! App never works. Says pizza is “ready” but you arrive just to wait up to 30 mins as “pizza is still in the oven.”. Aside from service, quality of the pizza has also went down. Does not look appetizing like before. Good also does not taste good. What happened?! I will give props to a woman that seems to know what she’s doing. I apologize if I don’t know her name. When she is not there, service is terrible.
Atmosphere: 1
Food: 2
Service: 1
Miff Dog
Ordered my pizza at 4:45 pizza didn’t get here until 6:30 I asked for a $5 dollar discount off of a $70 dollar order. The delivery driver didn’t even answer me . In the rudest manner he just turned away and started to walk. He didn’t even respond or try to call the store or anything
Food: 1
Service: 1
Jay Finney
Positives, the store was clean, well sticked with boxes. The people were nice. Negatives, There was only 1 person making pizzas. They got my order All wrong, I ordered on the app. I got there and then had to waid an extra 15 min. No problem. The woman before me had her order wrong so they had to remake it. No problem. They remade my order 2 times, and got it wrong both times. I waited for 35 min and the young man said my pizza was in the oven. Then when i checked back 10 minutes later he said he couldn't find my name. At this po8nt I have been there for 1 hr. They finally figured out what happened and on the third time making my order they almost messed it up again. Luckily I was watching the pizza maker and told them what was supposed to be on the pizza. They had about 8 workers and only 1 person making pizza. I waited 1 hour and 45 min for my pizza. There were 3 people who waited over 1 hr for their order. On top of that all I got for my wasted time was a thank you for your patience. I won't be going there again.
Atmosphere: 1
Food: 4
Service: 2
S Knox
This location was once great but now it's absolutely infuriating. For the last year or so it is hit or miss whether you will get your food at all and if so, in less than 1.5 to 2 (or more) hours. Tonight was the last straw. I placed an online order and after 30 min the pizza tracker said it was being boxed. And it stayed that way for the next hour. Did they chop a tree down, grind it into pulp, form a box, hand paint it with their logo, and only then consider putting my long since cooked and now cold pizza in it? After 1.5 hours I tried calling them, a frustrating habit i have developed since this happens so often with them. But now, you can't even do that. The phone rings to a call center far, far away, who looks at the pizza tracker and cheerfully tells you that your pizza is being boxed 😡. I asked for the local store number and they gave me the same number that just rerouted to the call center. In frustration, I drove there. AT 2 HOURS IN, THEY HADN'T EVEN STARTED MY PIZZA. They like to tell you how they are locally owned, but they are no longer a local store. The drivers are outsourced to delivery services and are sometimes kinda rude, and you can't reach them locally to deal with customer service issues. So here I am writing this review because I just need to vent that once again, my family waited hours for dinner that never came. I'm done with papa johns.
Atmosphere: 1
Food: 2
Service: 1
Derek Rinehardt
Horrible Service. Never received an order placed online. Called several times given the run around by the employee. Subsequent calls no one ever picked up. Nov 6. 2025. Lost a long time customer.
Service: 1
Karim Oddette
Ordered Delivery, this how the pizzas arrived...
Food: 2
Service: 1
Courtney Luis
I placed an order and forgot a side dessert for one of my kids. I called and the lady on the phone was amazing. I could’ve sworn I left a previous review but I guess I didn’t going through them and I mistaken myself for another location. So here I find myself writing one. Thank you for your kindness and selflessness on Friday nights for single moms ordering last minute dinners and forgetting one of the kids order, you aren’t noticed!!!
Atmosphere: 5
Food: 5
Service: 5
Tommy Edmonston
Fast delivery , good tasting pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Hand Tossed Pizza
Martins Family Chronicles
Kid-friendliness: Not too social but fast service
Wheelchair accessibility: Yes... no steps
Recommended dishes: Pizzas Wings
Natalie Burgess
Very disappointed. Pizza was okay three mediums but really wanted these
Strand of hair cooked INTO the pizza. Absolutely disgusting. Unhygienic. Calling health department immediately.
Food: 1
Andrea P
Papa bowls are scams. The box is big but there was 0 pasta in my bowl and I could not deep in my spoon because the deep of the food inside is 1 inch. I don’t think I’ll try them again.
Atmosphere: 2
Food: 1
Service: 1
Kee Z
I wish I could give zero stars for my interaction , literally the worst customer service experience I’ve had in my life with anyone and I’ve been in customer service for ten years . I ordered a pizza online thinking I would have an easy night with my family , I get alerted my order was ready so I get to the shop and my husband goes in to pick up the food and the manager is asking him for the last name on the order once he tells her she started fumbling around in the kitchen checking , I see this from the car and go inside and she comes back and says can you show me your order so I pull it up and she goes back to the kitchen so I’m like what is going on she’s like I think one of the drivers took it very rude and disrespectful no I’m sorry or anything she then says I can have it made in five minutes well you missed the point it should be here and instead of rumbling through the kitchen once you noticed it wasn’t there the appropriate response would’ve been “I’m sorry let me take care of that for you “ she said my money will be refunded in three days no receipt or anything until I asked for one . This is why I eat and cook at home . There is no humility in customer service anymore . The night time manager is definitely to young to be a manager and immature . People patronizing the restaurant pay your bills how dare you treat me like nothing . I’ll never go to another papa John’s EVER . Worst experience ever . I’ll keep my hard earned money in my wallet not at nasty disrespectful unworthy business . Zero stars!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Keon Vonhendricks
Very unprofessional very racist DONT NOT RECOMMEND
Julie Raatz
Wow. Worst pizza I've ever had in my life. I've had Papa John's before and this was just terrible. Bland cardboard crust, flavorless meat. Will definitely never order again.
This was once our favorite Papa John’s location. Unfortunately over the past couple of months service has been VERY slow! App never works. Says pizza is “ready” but you arrive just to wait up to 30 mins as “pizza is still in the oven.”. Aside from service, quality of the pizza has also went down. Does not look appetizing like before. Good also does not taste good. What happened?!
I will give props to a woman that seems to know what she’s doing. I apologize if I don’t know her name. When she is not there, service is terrible.
Atmosphere: 1
Food: 2
Service: 1
Ordered my pizza at 4:45 pizza didn’t get here until 6:30 I asked for a $5 dollar discount off of a $70 dollar order. The delivery driver didn’t even answer me . In the rudest manner he just turned away and started to walk. He didn’t even respond or try to call the store or anything
Food: 1
Service: 1
Positives, the store was clean, well sticked with boxes. The people were nice. Negatives, There was only 1 person making pizzas. They got my order All wrong, I ordered on the app. I got there and then had to waid an extra 15 min. No problem. The woman before me had her order wrong so they had to remake it. No problem. They remade my order 2 times, and got it wrong both times. I waited for 35 min and the young man said my pizza was in the oven. Then when i checked back 10 minutes later he said he couldn't find my name. At this po8nt I have been there for 1 hr. They finally figured out what happened and on the third time making my order they almost messed it up again. Luckily I was watching the pizza maker and told them what was supposed to be on the pizza. They had about 8 workers and only 1 person making pizza. I waited 1 hour and 45 min for my pizza. There were 3 people who waited over 1 hr for their order. On top of that all I got for my wasted time was a thank you for your patience. I won't be going there again.
Atmosphere: 1
Food: 4
Service: 2
This location was once great but now it's absolutely infuriating. For the last year or so it is hit or miss whether you will get your food at all and if so, in less than 1.5 to 2 (or more) hours. Tonight was the last straw. I placed an online order and after 30 min the pizza tracker said it was being boxed. And it stayed that way for the next hour. Did they chop a tree down, grind it into pulp, form a box, hand paint it with their logo, and only then consider putting my long since cooked and now cold pizza in it? After 1.5 hours I tried calling them, a frustrating habit i have developed since this happens so often with them. But now, you can't even do that. The phone rings to a call center far, far away, who looks at the pizza tracker and cheerfully tells you that your pizza is being boxed 😡. I asked for the local store number and they gave me the same number that just rerouted to the call center.
In frustration, I drove there. AT 2 HOURS IN, THEY HADN'T EVEN STARTED MY PIZZA. They like to tell you how they are locally owned, but they are no longer a local store. The drivers are outsourced to delivery services and are sometimes kinda rude, and you can't reach them locally to deal with customer service issues. So here I am writing this review because I just need to vent that once again, my family waited hours for dinner that never came. I'm done with papa johns.
Atmosphere: 1
Food: 2
Service: 1
Horrible Service. Never received an order placed online. Called several times given the run around by the employee. Subsequent calls no one ever picked up. Nov 6. 2025. Lost a long time customer.
Service: 1
Ordered Delivery, this how the pizzas arrived...
Food: 2
Service: 1
I placed an order and forgot a side dessert for one of my kids. I called and the lady on the phone was amazing. I could’ve sworn I left a previous review but I guess I didn’t going through them and I mistaken myself for another location. So here I find myself writing one. Thank you for your kindness and selflessness on Friday nights for single moms ordering last minute dinners and forgetting one of the kids order, you aren’t noticed!!!
Atmosphere: 5
Food: 5
Service: 5
Fast delivery , good tasting pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Hand Tossed Pizza
Kid-friendliness: Not too social but fast service
Wheelchair accessibility: Yes... no steps
Recommended dishes: Pizzas Wings
Very disappointed. Pizza was okay three mediums but really wanted these
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
Strand of hair cooked INTO the pizza. Absolutely disgusting. Unhygienic. Calling health department immediately.
Food: 1
Papa bowls are scams. The box is big but there was 0 pasta in my bowl and I could not deep in my spoon because the deep of the food inside is 1 inch. I don’t think I’ll try them again.
Atmosphere: 2
Food: 1
Service: 1
I wish I could give zero stars for my interaction , literally the worst customer service experience I’ve had in my life with anyone and I’ve been in customer service for ten years . I ordered a pizza online thinking I would have an easy night with my family , I get alerted my order was ready so I get to the shop and my husband goes in to pick up the food and the manager is asking him for the last name on the order once he tells her she started fumbling around in the kitchen checking , I see this from the car and go inside and she comes back and says can you show me your order so I pull it up and she goes back to the kitchen so I’m like what is going on she’s like I think one of the drivers took it very rude and disrespectful no I’m sorry or anything she then says I can have it made in five minutes well you missed the point it should be here and instead of rumbling through the kitchen once you noticed it wasn’t there the appropriate response would’ve been “I’m sorry let me take care of that for you “ she said my money will be refunded in three days no receipt or anything until I asked for one . This is why I eat and cook at home . There is no humility in customer service anymore . The night time manager is definitely to young to be a manager and immature . People patronizing the restaurant pay your bills how dare you treat me like nothing . I’ll never go to another papa John’s EVER . Worst experience ever . I’ll keep my hard earned money in my wallet not at nasty disrespectful unworthy business . Zero stars!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Very unprofessional very racist DONT NOT RECOMMEND
Wow. Worst pizza I've ever had in my life. I've had Papa John's before and this was just terrible. Bland cardboard crust, flavorless meat. Will definitely never order again.
Food: 1
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