It's a clown store no one up front ,made order no one moved kept talking, move to register area to try and order a tobacco product found Cashier with her head down ,after tapping on register she looked up told me wait three mins.meanwhile still no movement from kitchen to prepare my order, so I exited building. These employees allow store be shop and walk if you want to,because they are truly not attentive to the store.
John L. Davis
This location is loaded with business all day long but the line moves fast. It’s non stop.
There are three things that I pay attention to at a Royal Farms (1) the staff, (2) the food and other services like gas dispensers, and (3) bathrooms and store cleanliness.
This location was great in all three areas. The people working here are better than many at other ROFO locations and far better than other similar C-store options. The bathroom was clean - very good to excellent actually.
The chicken was delicious and the coffee was fresh. The creamer bar is always well stocked, clean and tidy.
I did not purchase gas today but there was a good price at the pump and plenty of cars filling up.
Jon White
The lady at the counter was nice, food was shit to say least. Got a large box of wedges and a chicken sandwich. There was 5 wedges in the large box, but definitely came as soon as I paid. The sandwich on the other hand took 30 mins for them to make even with nearly no other customers. Also there is one bathroom and no key. Love rofo but come on. Postive note chicken was made right and tastes great.
yasin hossaini
The restroom is always lock even I spend 80$ still the cashier don’t give the key
Juan Carlos Hernandez
The cashier is a liar, she didn't want to give me the bathroom key when my wife literally went and used it and said she had lost it. Disgusting. People like you should be sleeping. Find something else to do, bitter.
Chris Everett
The credit card at pump feature is unreliable, so you often have to walk inside. The receipt at pump is frequently out of paper, so you have to walk inside to get the receipt for the car wash. Very annoying for handicapped customers.
PJ Richardson
Stopped here for chicken while on my way from Point A to Point B. The chicken and the macaroni and cheese were delicious, hot, and ready. Neither disappointed. Five stars for the food all the way. However, I needed to ask the service manager if I needed to order through the screens or could I just order with him, and he had a difficult time answering me, so I defaulted to the screens. Fortunately, it all worked out. The staff emitted a low level hostility field, but it seemed so long as I kept my dealings with them light and breezy, everything would be okay. My hypothesis proved correct, and and the transaction was completed in peace.
I would like to note that I ordered the two pack of chocolate chip cookies, and what I received looked like something scraped off something else in error.
Ahmed Maatoug
I hate to criticize, but : # when you buy a car wash at the pump , you always have to see the cashier for the recipient. # trash at the pump are always full. # always no liquid at the pump to clean your car's windshield. # bathroom is out of service most of the time and even when working , you got to get the key from the cashier. # tire air pump is always out of service.. * the service and staff inside are good. * the car wash is the only thing that makes me come again and again. Conclusion: it's a management, not staff issue.
Raymundo Trout
I think your employee needs to do a retraining on customer service. I let her know the restroom was unsatisfactory for customers to use. She just gave a stare like she was looking into my soul with hate, then the self checkout machine in front of me was asking for customer assistance. It wasn't me that called it was the customer in front of me. And she went to the other available self checkout, the lady came up to me and said, yes with attitude. I looked at her and said it wasn't me. She just looks like she was having a very hard time? I understand she may have been understaffed, or it may have been lunch because she was working both the. Registers and the food, but there's no need for the attitude. She should have just called out if she didn't want to work today
Sue
Selena was so nice! Thank you for having really great customer service Selena!
I will refuse to shop at royal farms from here on out because they can't stop the simplicity of a bag at a gas station. It's like you don't want business and one people to buy less because they knowing They don't have a bag to walk out with. That's a great way to stay in business, entice Your customers to spend less.
Pappi Rabbi
two months of coming in daily never once have they ran the blue mt dew slushie 2 months its utterly insane i would have bought a slushy every one of those days if the staff werent too lazy to start start it, its full just not turned on
P Cumber
Waited over 30 min for a gray batch of food to be made only to be given below par prices of chicken. I asked a question that was justified. For that the worker gave me the smaller piece of chicken. Very unprofessional and unfair. He was eating food at the counter while customers were waiting. This location has gotten worse with their overnight team members.
Tristan Archibald
Whoever is the regional manager of these royal farm locations needs to be fired. Every single Royal Farms I step into is absolutely disgusting. How is this acceptable??? How do the employees use this restroom?? Oh yeah, they have their OWN while the paying customers have to suffer. Do better.
It's a clown store no one up front ,made order no one moved kept talking, move to register area to try and order a tobacco product found Cashier with her head down ,after tapping on register she looked up told me wait three mins.meanwhile still no movement from kitchen to prepare my order, so I exited building. These employees allow store be shop and walk if you want to,because they are truly not attentive to the store.
This location is loaded with business all day long but the line moves fast. It’s non stop.
There are three things that I pay attention to at a Royal Farms (1) the staff, (2) the food and other services like gas dispensers, and (3) bathrooms and store cleanliness.
This location was great in all three areas. The people working here are better than many at other ROFO locations and far better than other similar C-store options. The bathroom was clean - very good to excellent actually.
The chicken was delicious and the coffee was fresh. The creamer bar is always well stocked, clean and tidy.
I did not purchase gas today but there was a good price at the pump and plenty of cars filling up.
The lady at the counter was nice, food was shit to say least. Got a large box of wedges and a chicken sandwich. There was 5 wedges in the large box, but definitely came as soon as I paid. The sandwich on the other hand took 30 mins for them to make even with nearly no other customers. Also there is one bathroom and no key. Love rofo but come on. Postive note chicken was made right and tastes great.
The restroom is always lock even I spend 80$ still the cashier don’t give the key
The cashier is a liar, she didn't want to give me the bathroom key when my wife literally went and used it and said she had lost it. Disgusting. People like you should be sleeping. Find something else to do, bitter.
The credit card at pump feature is unreliable, so you often have to walk inside. The receipt at pump is frequently out of paper, so you have to walk inside to get the receipt for the car wash. Very annoying for handicapped customers.
Stopped here for chicken while on my way from Point A to Point B. The chicken and the macaroni and cheese were delicious, hot, and ready. Neither disappointed. Five stars for the food all the way. However, I needed to ask the service manager if I needed to order through the screens or could I just order with him, and he had a difficult time answering me, so I defaulted to the screens. Fortunately, it all worked out. The staff emitted a low level hostility field, but it seemed so long as I kept my dealings with them light and breezy, everything would be okay. My hypothesis proved correct, and and the transaction was completed in peace.
I would like to note that I ordered the two pack of chocolate chip cookies, and what I received looked like something scraped off something else in error.
I hate to criticize, but :
# when you buy a car wash at the pump , you always have to see the cashier for the recipient.
# trash at the pump are always full.
# always no liquid at the pump to clean your car's windshield.
# bathroom is out of service most of the time and even when working , you got to get the key from the cashier.
# tire air pump is always out of service..
* the service and staff inside are good.
* the car wash is the only thing that makes me come again and again.
Conclusion: it's a management, not staff issue.
I think your employee needs to do a retraining on customer service. I let her know the restroom was unsatisfactory for customers to use. She just gave a stare like she was looking into my soul with hate, then the self checkout machine in front of me was asking for customer assistance. It wasn't me that called it was the customer in front of me. And she went to the other available self checkout, the lady came up to me and said, yes with attitude. I looked at her and said it wasn't me. She just looks like she was having a very hard time? I understand she may have been understaffed, or it may have been lunch because she was working both the. Registers and the food, but there's no need for the attitude. She should have just called out if she didn't want to work today
Selena was so nice! Thank you for having really great customer service Selena!
Restaurantji Recommends
I will refuse to shop at royal farms from here on out because they can't stop the simplicity of a bag at a gas station. It's like you don't want business and one people to buy less because they knowing They don't have a bag to walk out with. That's a great way to stay in business, entice Your customers to spend less.
two months of coming in daily never once have they ran the blue mt dew slushie 2 months its utterly insane i would have bought a slushy every one of those days if the staff werent too lazy to start start it, its full just not turned on
Waited over 30 min for a gray batch of food to be made only to be given below par prices of chicken. I asked a question that was justified. For that the worker gave me the smaller piece of chicken. Very unprofessional and unfair. He was eating food at the counter while customers were waiting. This location has gotten worse with their overnight team members.
Whoever is the regional manager of these royal farm locations needs to be fired. Every single Royal Farms I step into is absolutely disgusting. How is this acceptable??? How do the employees use this restroom?? Oh yeah, they have their OWN while the paying customers have to suffer. Do better.
Trey is the most underrated and underpaid asl
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