This is one of the worst locations I have been to - the customer service never improves and the employees always have an inconvenienced approach to customers. I am making this review in hopes that the team in charge of training will see it. This location is within walking distance of my home, yet I would rather drive 10 minutes away to avoid the repeated experiences I have with this Starbucks.
Service: 1
Amanda Harper
The baristas are professional and friendly. This location is great for dine-in. There is plenty of comfortable seating.
Atmosphere: 5
Food: 5
Service: 5
Misty Bright
Lovely staff. We were greeted with smiles and Alicia was so sweet and attentive.
Atmosphere: 5
Food: 5
Service: 5
Thomas Taylor
Hands down the busiest and best Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Wendy M.
Trader Joe’s just quietly raised the egg bite bar.
Stopped by the drive thru and tried the new Truffle Brie Egg Bite. Rich, fluffy, perfectly savory, with a subtle truffle flavor that feels luxe without being overpowering. The brie melts beautifully, the texture is spot on, and it genuinely tastes café quality without the café wait.
Starbucks, consider this your friendly notice.✨ 10/10 would grab again.
Food: 4
Service: 4
Lola Marie
I am absolutely disgusted by the experience I had at this Starbucks drive-thru today.
I ordered two caramel brûlée lattes and two sausage, egg, and cheese sandwiches on English muffins. Immediately after pulling away from the drive-thru, my son took one bite of his sandwich and spit it out because it was ice cold in the center. Not lukewarm — cold.
I parked and went inside to explain exactly what happened. After waiting about 3–5 minutes, the server came back and handed me two “replacement” sandwiches. When my son opened his sandwich, it was very clearly the same sandwich he had already bitten and spit out earlier. Same bite mark. Same sandwich.
When I pointed this out, the server’s response was that she “didn’t know I wanted a new sandwich.” I’m not sure how returning a cold, bitten sandwich wouldn’t automatically imply I wanted a fresh one, but okay.
Then the manager chimed in with, “I don’t think anyone would give you a frozen sandwich.” That comment was both dismissive and insulting — essentially implying I was lying about what happened, rather than acknowledging a very real food safety issue.
To make matters worse, the final set of sandwiches they gave me were overcooked, completely swinging to the other extreme. By that point, I was already late for my son’s doctor appointment and didn’t have time to continue going back and forth.
This entire situation was handled with zero accountability, poor communication, and an unbelievable lack of common sense. Serving a cold sandwich to a child, handing back the same bitten food, and then indirectly accusing a customer of lying is absolutely unacceptable. I expect much better from a brand like Starbucks.
Atmosphere: 5
Food: 1
Service: 1
Maria Baldwin
This has to be the slowest drive thru service on earth. I've been in this same spot for 25 minutes. I can't even exit if I wanted to, this is insane and not fair to folks who stop to drive thru not sit forever, I am still here in line 28 minutes later. NEVER again
Atmosphere: 1
Food: 1
Service: 1
Ben Akintan
Meet with a friend here. Friendly staff, great atmosphere. Clean restrooms.
Atmosphere: 5
Food: 5
Service: 5
Jen Powell
At this point, they really need to hire new staff. I waited nearly 8 minutes for a simple vanilla dark roast — and it came out lukewarm. This was at 5:45 AM with only two customers in line. When I asked how much longer it would be, the cashier seemed nervous to even ask the barista to pour a cup of coffee.
Whenever I want something beyond plain coffee, I’ve learned to order through the app — the drive-thru always manages to mess it up. Even the same drink tastes different every time. Aren’t the measurements supposed to be consistent?
Food: 2
Service: 2
Rebecca Davis
Its a Starbucks in terms of quality you know what to expect.
The location is the standard very co temporary style but the seat cushions are cracked or worn and very little padding all told it feels like a place in decline but its wrll pissitioned for a short break, proximity to shopping or a noce meetuo with someone new
I am writing to ask the management to try and address the issue of the drive through line. In my many years going to starbucks I've never seen one this slow. Everything else is up to part but this is a real issue for those who use that option for convenience.
Atmosphere: 4
Food: 5
Service: 4
Raja Hayajneh
This Starbucks location is absolutely fantastic! The team here is always friendly, upbeat, and quick to make you feel welcome the moment you walk in. My drink is consistently perfect—fresh, smooth, and made exactly the way I like it every single time.
The store is spotless, the seating area is cozy, and the overall vibe is calm yet lively—perfect for grabbing a coffee before work or relaxing with friends. You can tell the staff genuinely care about their customers and take pride in what they do.
Huge thanks to the baristas for their kindness and consistency—this has become one of my favorite Starbucks stops in Maryland!
Atmosphere: 5
Food: 5
Service: 5
Beloved CC
This place is unprofessional! This morning the barista made my online order with too much whip and not enough coffee. The serving looked like a tall in a venti cup. She insisted on correcting it after I asked why there was not enough coffee in my fappè. She made me another drink without any coffee roast on purpose. It was just frustrating to see how childish she behaved... won’t not recommend and will not be stopping by here again for a Mocha Cookie Crumble again. So, disappointing and disgusting how she treated me as a paying customer. Would give zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Patty Perkinson
I absolutely hate coffee, even the smell of it. But endured the odor at the drive-through for the Chai Latte, which is very good.
Atmosphere: 3
Food: 5
Service: 5
Payroll
Drink was excellent Service excellent knowledge excellent service 20/10 Even learned this too
This is one of the worst locations I have been to - the customer service never improves and the employees always have an inconvenienced approach to customers. I am making this review in hopes that the team in charge of training will see it. This location is within walking distance of my home, yet I would rather drive 10 minutes away to avoid the repeated experiences I have with this Starbucks.
Service: 1
The baristas are professional and friendly. This location is great for dine-in. There is plenty of comfortable seating.
Atmosphere: 5
Food: 5
Service: 5
Lovely staff. We were greeted with smiles and Alicia was so sweet and attentive.
Atmosphere: 5
Food: 5
Service: 5
Hands down the busiest and best Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Trader Joe’s just quietly raised the egg bite bar.
Stopped by the drive thru and tried the new Truffle Brie Egg Bite. Rich, fluffy, perfectly savory, with a subtle truffle flavor that feels luxe without being overpowering. The brie melts beautifully, the texture is spot on, and it genuinely tastes café quality without the café wait.
Starbucks, consider this your friendly notice.✨
10/10 would grab again.
Food: 4
Service: 4
I am absolutely disgusted by the experience I had at this Starbucks drive-thru today.
I ordered two caramel brûlée lattes and two sausage, egg, and cheese sandwiches on English muffins. Immediately after pulling away from the drive-thru, my son took one bite of his sandwich and spit it out because it was ice cold in the center. Not lukewarm — cold.
I parked and went inside to explain exactly what happened. After waiting about 3–5 minutes, the server came back and handed me two “replacement” sandwiches. When my son opened his sandwich, it was very clearly the same sandwich he had already bitten and spit out earlier. Same bite mark. Same sandwich.
When I pointed this out, the server’s response was that she “didn’t know I wanted a new sandwich.” I’m not sure how returning a cold, bitten sandwich wouldn’t automatically imply I wanted a fresh one, but okay.
Then the manager chimed in with, “I don’t think anyone would give you a frozen sandwich.” That comment was both dismissive and insulting — essentially implying I was lying about what happened, rather than acknowledging a very real food safety issue.
To make matters worse, the final set of sandwiches they gave me were overcooked, completely swinging to the other extreme. By that point, I was already late for my son’s doctor appointment and didn’t have time to continue going back and forth.
This entire situation was handled with zero accountability, poor communication, and an unbelievable lack of common sense. Serving a cold sandwich to a child, handing back the same bitten food, and then indirectly accusing a customer of lying is absolutely unacceptable. I expect much better from a brand like Starbucks.
Atmosphere: 5
Food: 1
Service: 1
This has to be the slowest drive thru service on earth. I've been in this same spot for 25 minutes. I can't even exit if I wanted to, this is insane and not fair to folks who stop to drive thru not sit forever, I am still here in line 28 minutes later. NEVER again
Atmosphere: 1
Food: 1
Service: 1
Meet with a friend here. Friendly staff, great atmosphere. Clean restrooms.
Atmosphere: 5
Food: 5
Service: 5
At this point, they really need to hire new staff. I waited nearly 8 minutes for a simple vanilla dark roast — and it came out lukewarm. This was at 5:45 AM with only two customers in line. When I asked how much longer it would be, the cashier seemed nervous to even ask the barista to pour a cup of coffee.
Whenever I want something beyond plain coffee, I’ve learned to order through the app — the drive-thru always manages to mess it up. Even the same drink tastes different every time. Aren’t the measurements supposed to be consistent?
Food: 2
Service: 2
Its a Starbucks in terms of quality you know what to expect.
The location is the standard very co temporary style but the seat cushions are cracked or worn and very little padding all told it feels like a place in decline but its wrll pissitioned for a short break, proximity to shopping or a noce meetuo with someone new
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
I am writing to ask the management to try and address the issue of the drive through line. In my many years going to starbucks I've never seen one this slow. Everything else is up to part but this is a real issue for those who use that option for convenience.
Atmosphere: 4
Food: 5
Service: 4
This Starbucks location is absolutely fantastic! The team here is always friendly, upbeat, and quick to make you feel welcome the moment you walk in. My drink is consistently perfect—fresh, smooth, and made exactly the way I like it every single time.
The store is spotless, the seating area is cozy, and the overall vibe is calm yet lively—perfect for grabbing a coffee before work or relaxing with friends. You can tell the staff genuinely care about their customers and take pride in what they do.
Huge thanks to the baristas for their kindness and consistency—this has become one of my favorite Starbucks stops in Maryland!
Atmosphere: 5
Food: 5
Service: 5
This place is unprofessional! This morning the barista made my online order with too much whip and not enough coffee. The serving looked like a tall in a venti cup. She insisted on correcting it after I asked why there was not enough coffee in my fappè. She made me another drink without any coffee roast on purpose. It was just frustrating to see how childish she behaved... won’t not recommend and will not be stopping by here again for a Mocha Cookie Crumble again. So, disappointing and disgusting how she treated me as a paying customer. Would give zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
I absolutely hate coffee, even the smell of it. But endured the odor at the drive-through for the Chai Latte, which is very good.
Atmosphere: 3
Food: 5
Service: 5
Drink was excellent
Service excellent
knowledge excellent
service 20/10
Even learned this too
Atmosphere: 5
Food: 5
Service: 5
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