The young lady who made our sandwiches was fantastic and did a good job. The female manager on the other hand was rude. Complained about us using a coupon, then complained about using our points. If you read the coupon it does not say you can not use reward points with the coupon offer. Just says cannot be combined with any other offer. Basically this manager was being rude AFTER the purchase saying she has to put money in the drawer etc. We just walked away. If you cannot mix coupons with points fix your system. The level of unprofessionalism is crazy. Smh. We will not return to this location.
Atmosphere: 1
Food: 3
Service: 1
Mark Zheng
Please do not go to this store. The lady manager will complain and argue you if you are using a coupon and reward points from your subway account. Unprofessional and rude manners. I better spend my money on other subway location with better respect.
TLDR manager suck, food suck, no respect = no go
Atmosphere: 1
Food: 1
Service: 1
Haneef Hagans (Haneef)
Ummi, my little brother, and I went to get subs from Subway. The service was great. It wasn't busy, so we had time to enjoy the little moments that count family time. And btw we enjoyed every bit of our meals.
Atmosphere: 5
Food: 5
Service: 5
Carlos Contreras
Added a tip for me after I left, I only noticed because I have notification on. My receipt said one thing I got charged another. Terrible.
Atmosphere: 1
Food: 5
Service: 1
Dan Behun
The store cancels orders when they decide they don't want to do them. I went in, and there was a line of us expecting food, and they said they wouldn't honor any coupons and they just canceled any that got used. So effectively, multiple people order online, drive over, and they say they will keep doing that anyway.
Zac Williamsen
Canceled our online order and refused to honor a buy one get one footlong coupon from the app, hope losing our business for the rest of your ownership was worth one footlong man lol
Atmosphere: 1
Food: 1
Service: 1
Megan Greenwell
This location does not honor the deals on the Subway App. Buyer beware. I used the app to get BOGO footlongs and according to the app this was a participating location. When I arrived, they told me they cancelled my orders because they don't participate in the the app deals. My CC was charged however and now I'm awaiting a refund that might take up to a week. I was willing to pay about $20 for subs, but not $40!
Ryan James
I am not sure that this location is still in business. I've gone to pick up food several times and have witnessed negative encounters with their customers in the past, but never experienced one until now. I had always wondered what could have possibly happened to make customers as upset as they were, but I totally get it now. They have zero regard for the customers who keep them in business.
I logged in to order online, and there was a BOGO special listed...BONUS! The store was listed as a participating restaurant, so I completed my order, waited for the confirmation and then headed out to pick up the food. When I arrived, I gave them my name and was kind of given a blank look. I continued to walk to the counter and was then informed that my order had been cancelled because they do not participate with BOGO and I should be seeing a credit back on my card in 3-5 business days. How is that ok?!?! Over an $8 promo that they were listed as participating with on the company website, they cancelled an order (That was for my boss mind you!!) rather than just suck up the pennies of loss and then contact corporate to then be removed from the promo.
Online ordering is put in place to make customers' lives easier and to expedite the process. If I had time to waste I would've walked into the store to order and waited. I ordered online because i had limited time, and instead of respecting that, they cancelled an order. What if that was my last $20?!?! I would now have to wait 3-5 business days to see it again over their ignorance!!!! I ordered online. They could have easily called me to let me know the situation, but no, they allowed me to waste 20 minutes killing time to then show up for an order that was cancelled!! Mind you, the app showed my order had been confirmed, was being prepared and was actually ready!!! I will never order from them again!!! Go to the Walmart Severn location. At least there they are courteous!!
Atmosphere: 1
Food: 2
Service: 1
Phillip Ward
Whats the point of having 5 advertisements for a product you have no intentions on selling, NO FOOTLONG COOKIES/PRETZELS/CHURROS now 2 upset children for poor business practices... I CANNOT WAIT UNTIL THIS FRANCHISE OWNER GOES BANKRUPT DUE TO POOR BUSINESS PRACTICES AVOID AT ALL
Service: 1
Jay Santos
This store is the worst Subway location in Anne Arundel County. They will cancel your order manually even if you get email confirmation that it's ready if you use coupon or if there's a promotion like buy one get one. Also if you order online, they will put inadequate meat on it and load your sub with lettuce and other topping that you would not even notice the protein. This store also operates without a supervisor and a manager on duty. STAY AWAY FROM THIS PLACE.
Don't go to this subway or place any online orders here. They don't honor any coupons and will cancel your order. I had a pickup time of 1:40 and I walk in to them telling me my order was automatically cancelled when it came in, yet sent me no alert or message, and looked at my like I'm stupid for not understanding why there's no order for me, wasted my time coming here and will never enter the location again.
Atmosphere: 1
Food: 1
Service: 1
Jessica Donato
Never again! Poor customer service to the
Atmosphere: 1
Food: 1
Service: 1
A Punk
The people that own this facility are the same people that go to other businesses and ask for unrealistic favors and discounts. If you’re smart don’t eat here. Definitely better food options elsewhere that are still good.
Atmosphere: 1
Food: 1
Service: 1
Frederick Gramlich
They don’t have cups for water, and don’t take coupons that would actually save you anything…
Service: 1
Tom Clark
My order was canceled!I will not be back Subway Millersville.
The young lady who made our sandwiches was fantastic and did a good job. The female manager on the other hand was rude. Complained about us using a coupon, then complained about using our points. If you read the coupon it does not say you can not use reward points with the coupon offer. Just says cannot be combined with any other offer. Basically this manager was being rude AFTER the purchase saying she has to put money in the drawer etc. We just walked away. If you cannot mix coupons with points fix your system. The level of unprofessionalism is crazy. Smh. We will not return to this location.
Atmosphere: 1
Food: 3
Service: 1
Please do not go to this store. The lady manager will complain and argue you if you are using a coupon and reward points from your subway account. Unprofessional and rude manners. I better spend my money on other subway location with better respect.
TLDR manager suck, food suck, no respect = no go
Atmosphere: 1
Food: 1
Service: 1
Ummi, my little brother, and I went to get subs from Subway. The service was great. It wasn't busy, so we had time to enjoy the little moments that count family time. And btw we enjoyed every bit of our meals.
Atmosphere: 5
Food: 5
Service: 5
Added a tip for me after I left, I only noticed because I have notification on. My receipt said one thing I got charged another. Terrible.
Atmosphere: 1
Food: 5
Service: 1
The store cancels orders when they decide they don't want to do them. I went in, and there was a line of us expecting food, and they said they wouldn't honor any coupons and they just canceled any that got used. So effectively, multiple people order online, drive over, and they say they will keep doing that anyway.
Canceled our online order and refused to honor a buy one get one footlong coupon from the app, hope losing our business for the rest of your ownership was worth one footlong man lol
Atmosphere: 1
Food: 1
Service: 1
This location does not honor the deals on the Subway App. Buyer beware. I used the app to get BOGO footlongs and according to the app this was a participating location. When I arrived, they told me they cancelled my orders because they don't participate in the the app deals. My CC was charged however and now I'm awaiting a refund that might take up to a week. I was willing to pay about $20 for subs, but not $40!
I am not sure that this location is still in business. I've gone to pick up food several times and have witnessed negative encounters with their customers in the past, but never experienced one until now. I had always wondered what could have possibly happened to make customers as upset as they were, but I totally get it now. They have zero regard for the customers who keep them in business.
I logged in to order online, and there was a BOGO special listed...BONUS! The store was listed as a participating restaurant, so I completed my order, waited for the confirmation and then headed out to pick up the food. When I arrived, I gave them my name and was kind of given a blank look. I continued to walk to the counter and was then informed that my order had been cancelled because they do not participate with BOGO and I should be seeing a credit back on my card in 3-5 business days. How is that ok?!?! Over an $8 promo that they were listed as participating with on the company website, they cancelled an order (That was for my boss mind you!!) rather than just suck up the pennies of loss and then contact corporate to then be removed from the promo.
Online ordering is put in place to make customers' lives easier and to expedite the process. If I had time to waste I would've walked into the store to order and waited. I ordered online because i had limited time, and instead of respecting that, they cancelled an order. What if that was my last $20?!?! I would now have to wait 3-5 business days to see it again over their ignorance!!!! I ordered online. They could have easily called me to let me know the situation, but no, they allowed me to waste 20 minutes killing time to then show up for an order that was cancelled!! Mind you, the app showed my order had been confirmed, was being prepared and was actually ready!!! I will never order from them again!!! Go to the Walmart Severn location. At least there they are courteous!!
Atmosphere: 1
Food: 2
Service: 1
Whats the point of having 5 advertisements for a product you have no intentions on selling, NO FOOTLONG COOKIES/PRETZELS/CHURROS now 2 upset children for poor business practices... I CANNOT WAIT UNTIL THIS FRANCHISE OWNER GOES BANKRUPT DUE TO POOR BUSINESS PRACTICES AVOID AT ALL
Service: 1
This store is the worst Subway location in Anne Arundel County. They will cancel your order manually even if you get email confirmation that it's ready if you use coupon or if there's a promotion like buy one get one. Also if you order online, they will put inadequate meat on it and load your sub with lettuce and other topping that you would not even notice the protein. This store also operates without a supervisor and a manager on duty. STAY AWAY FROM THIS PLACE.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Don't go to this subway or place any online orders here. They don't honor any coupons and will cancel your order. I had a pickup time of 1:40 and I walk in to them telling me my order was automatically cancelled when it came in, yet sent me no alert or message, and looked at my like I'm stupid for not understanding why there's no order for me, wasted my time coming here and will never enter the location again.
Atmosphere: 1
Food: 1
Service: 1
Never again! Poor customer service to the
Atmosphere: 1
Food: 1
Service: 1
The people that own this facility are the same people that go to other businesses and ask for unrealistic favors and discounts. If you’re smart don’t eat here. Definitely better food options elsewhere that are still good.
Atmosphere: 1
Food: 1
Service: 1
They don’t have cups for water, and don’t take coupons that would actually save you anything…
Service: 1
My order was canceled!I will not be back Subway Millersville.
Atmosphere: 1
Food: 1
Service: 1
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