BurgerFi

11881 Grand Park Ave, North Bethesda
(240) 669-7244

Recent Reviews

Nayeli Rodriguez

The food was delicious and the service was very good, thank you ?

Atmosphere: 5

Food: 5

Service: 5

Scarlet Delgado

What good attention from Mario, it is an excellent place to eat and enjoy a good time

Natasha Maldonado

It is a very nice place, perfect for going out with friends or family, we had an incredible time with my friends in this place, we would always return.

Atmosphere: 5

Food: 5

Service: 5

kaylah jordan

I came in an hour before close and every worker ignored me and cleaned around me. I was never acknowledged.

Atmosphere: 1

Food: 1

Service: 1

Deja Campbell

The first time my burger was great the second time just so so. But the fries are good.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Hamburger, Urban Style Fries, Cut Fries

Josh R.

BEST BEYOND ?. I was looking for a good veggie burger in pike n rose and checked this place out and it was delicious. Would definitely recommend and come back.

Atmosphere: 5

Food: 5

Service: 5

Brad Seebeck

This is your typical burger fi. The food is good, service was good, and the kids enjoyed a night out as a family! Can't complain!Dietary restrictions: Gluten free buns available!Kid-friendliness: Kids meals!

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: The CEO, Cut Fries

Ryan Gerrety

Horrible Service. We tried to place a delivery order through the BugerFi Website for Sunday and when I clicked Order, it switched the delivery date to Monday for some reason. Their website is kind of janky and kept resetting and not working properly the whole ordering process. I immediately tried to call the restaurant and the phone number doesn't work. Tried multiple times from different phones and the message said it is disconnected every time. We tried the phone number on google, yelp, and the BurgerFi websites (for some reason there are different ones listed) and none of them worked. There is no corporate phone number listed on the website.The "feedback" link at the bottom of the confirmation email is broken and doesn't go anywhere. The "We Care" link on the receipt doesn't work either.We ended up ordering the same thing through UberEats because we still wanted the food for dinner Sunday (even though every item on uber eats is $2-3 more expensive than in store). That service was fine and quick.There is no way to email the specific store and only a contact form on the website that says they will get back to you in 2-3 days. So we tried to do that to request to cancel the order.Come Monday night, we get a text message that our delivery is on the way through Door Dash. I guess even though you order through the website they 3rd party the delivery service. So, we called the 'dasher' to say that we do not want the order. They have no way of refunding it because it wasn't through Door Dash so we asked them to just cancel it because we don't need the food a whole day after we ordered it. They tried to get in touch with the restaurant but were told there was 'no manager on duty' and they couldn't do anything, but they ended up cancelling the delivery so not to waste the food. 5 minutes later we get another text message from Uber Eats saying they will be delivering the order. Tried calling them but the guy didn't speak English and ended up delivering the food for the 2nd night in a row. All of this time, the phone number still doesn't work and there is no way to email anyone except through the contact us page, which still has had no response.So the end is that we got two identical orders of food two days in a row because their website was messed up and there was no way to contact anyone in person there to try to cancel it. Honestly wouldn't be too bad to get double the food, except the food is not very good. Fries were soggy and greasy. Burgers tasted like cardboard and chicken tenders tasted like they were frozen grocery store brand. Avoid this place like the plague.EDIT: To respond to the restaurant response, I did email that address 3 days ago before I wrote the review with no response. Phone number is still disconnected, and no one has responded in 5 days to any emails or online contact us forms since the order was placed. But you still had time to respond to google reviews and make Instagram posts during that time. Shows where the priority is.

Atmosphere: 1

Food: 1

Service: 1

G Dalmeida

Delicious shake, amazing burger and tasty and well cooked onions rings. They are the best I’ve seen and had ever.

Atmosphere: 3

Food: 5

Service: 5

José Yepez

Excellent service and delicious food, I will definitely return soon. Highly recommended for all types of budgets.

Atmosphere: 5

Food: 5

Service: 5

Adriana Portillo

I have come to burgerfi many times and the truth is THE CEO AND THE BBQ RODEO are my favorites. I come with my friend when I'm on break during work. And Mario always assists us. He takes care of us very well. I love this place. I highly recommend it. Good music. The

Atmosphere: 5

Food: 5

Service: 5

Elizabeth Kendig

I'm only rounding my review up to three stars because the service was excellent. The food? Typical fast food fare. Honestly, I hate McDonald's, but if I had to choose between that and BurgerFi, I'd choose McDonald's. We spent over $100 for five people and the burgers tasted like cardboard. I even chose to get the more expensive burger "The CEO" with supposedly waygu beef. Absolutely no taste and the texture was like foam. The fries were even disappointing. We paid extra for the Urban Style fries! We won't be back. ?

Atmosphere: 2

Food: 2

Service: 5

Ethan Calero

Burgers were great ...I particularly liked the fries with the Fi sauce ... A burger place worth going to on a regular basis, thanks Miguel for the recomendations.

Atmosphere: 4

Food: 5

Service: 5

Ruben Rodriguez

It's really the first time I've gone and I was delighted, the beyone was highly recommended and the entire service in general, I found the cashier to be super friendly, I think her name is Juli and she was super attentive to all the people who were there.

Atmosphere: 5

Food: 5

Service: 5

Charbel Pachano

I have witnessed that Nicole has been paying attention because she was taking my order and I asked what my burger had and she gave every detail and then I asked her what her favorite burger was and she answered so politely.The food was excellent and the atmosphere is great.

Atmosphere: 5

Food: 5

Service: 5

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