Rock hard shriveled up pretzels. Not the Auntie Anns I was hoping for. Hard pass.
A LW
Didn’t have a closed sign or sign or hours.
Atmosphere: 2
Food: 1
Service: 2
John A
Worst place raw pretzels. Your girl said they don’t have a almond pretzels and gave my kids a cinnamon one and they just bite it! there was a raw dough and I came back to to them in 1 minute she was putting almond ones tot he tray :) tataaaaa can not understand people like this!!! Not professional at all! Deserved negative star but no choice have to give them 1 star they don’t deserve it either!!!!! No go
Rafael Nunez
Who is the franchisee? Who is under the impression that this place is open for business.Pretty monitors displaying the menu are on but employees are no where to be found.Big disappointment.
R C
Had no pretzels except 3 sad looking pretzel dogs and a few cups of pretzels bites. Reculantly I brought one of each...Instantly regretting first bite of the mini pretzels...super salty to the point even drinking water didnt get the salty taste out of my mouth...Quality control doesnt not exist...apparently in the location...
Daniel Peretz
No pretzels ready. What a joke.
Mark B.
I was there last night and I ordered one plain pretzel and one cinnamon sugar pretzel. The girl who rating up the order repeated it back as cinnamon sugar nuggets. I said, No, a cinnamon sugar pretzel. She tried to fix it in the register, so I handed her a $20 bill, knowing it would cost $11 or $12. The manager came over and asked the girl what the problem was. The girl explained to her and the manager did some more changes and the register showed $-2.23, so the manager handed me that amount of change. I said Wait! You are charging me almost $18 for 2 pretzels????? All 3 girls working there just didn't get it. Simple math...if the pretzels were $6 each, I should get at least $8 in change back! They insisted the register was right. I told them they all needed some remedial math lessons. I gave the pretzels back and asked For my $20 back and the manager says 'I am not supposed to give you anything back!' WTF????? She finally did give me my $20 and I left. This place is terrible. Auntie Anne's, your corporate people need to fire these people because they are rude idiots.
Nolan Gray
They were out of almost everything. Then they forgot to give me the sauce I paid for. They then gave me a completely different sauce. This place is a mess.
K D.
Terrible service Rude saw us standing there and them ignored us Slow and not very customer friendly Also pretzels were cold probably had been sitting awhile I thought there policy was to have fresh pretzels at all times I guess not Dont think we will b back
Tia N.
There weren't any pretzels or anything else ready to order. They said there would be a 20 minute wait for pretzel dogs and an 8 minute wait for pretzels. 1 star because there were a few cinnamon pretzels available for purchase, but that's literally all there was.
Very friendly staff, ensured my wife got a fresh pretzel of her preference. They even told us how to navigate some of the local traffic, excellent customer service.
Nathanial Caldarazzo
Doesnt exist
Carolina P.
Horrendous customer service!! They don't even look at you when you order and the tone of voice is very rude. They did not even gave us the right drinks.
Indu B.
Nowhere close to the Autie Anne's standard. Over priced for burnt or under cooked pretzels. Yikes
Lisa Totin
At 11am at Chesapeake House rest stop on I-95, case was full of food, but staff says "not open yet." I ask, "What time do you open?," and I'm told it will be 25-30 minutes or so. No set time to open the business? Does the food normally sit there for a half hour? No posted hours on the website either? Now I have a disappointed kid for another two hours for the rest of our drive.
Rock hard shriveled up pretzels. Not the Auntie Anns I was hoping for. Hard pass.
Didn’t have a closed sign or sign or hours.
Atmosphere: 2
Food: 1
Service: 2
Worst place raw pretzels. Your girl said they don’t have a almond pretzels and gave my kids a cinnamon one and they just bite it! there was a raw dough and I came back to to them in 1 minute she was putting almond ones tot he tray :) tataaaaa can not understand people like this!!! Not professional at all! Deserved negative star but no choice have to give them 1 star they don’t deserve it either!!!!! No go
Who is the franchisee? Who is under the impression that this place is open for business.Pretty monitors displaying the menu are on but employees are no where to be found.Big disappointment.
Had no pretzels except 3 sad looking pretzel dogs and a few cups of pretzels bites. Reculantly I brought one of each...Instantly regretting first bite of the mini pretzels...super salty to the point even drinking water didnt get the salty taste out of my mouth...Quality control doesnt not exist...apparently in the location...
No pretzels ready. What a joke.
I was there last night and I ordered one plain pretzel and one cinnamon sugar pretzel. The girl who rating up the order repeated it back as cinnamon sugar nuggets. I said, No, a cinnamon sugar pretzel. She tried to fix it in the register, so I handed her a $20 bill, knowing it would cost $11 or $12. The manager came over and asked the girl what the problem was. The girl explained to her and the manager did some more changes and the register showed $-2.23, so the manager handed me that amount of change. I said Wait! You are charging me almost $18 for 2 pretzels????? All 3 girls working there just didn't get it. Simple math...if the pretzels were $6 each, I should get at least $8 in change back! They insisted the register was right. I told them they all needed some remedial math lessons. I gave the pretzels back and asked For my $20 back and the manager says 'I am not supposed to give you anything back!' WTF????? She finally did give me my $20 and I left. This place is terrible. Auntie Anne's, your corporate people need to fire these people because they are rude idiots.
They were out of almost everything. Then they forgot to give me the sauce I paid for. They then gave me a completely different sauce. This place is a mess.
Terrible service Rude saw us standing there and them ignored us Slow and not very customer friendly Also pretzels were cold probably had been sitting awhile I thought there policy was to have fresh pretzels at all times I guess not Dont think we will b back
There weren't any pretzels or anything else ready to order. They said there would be a 20 minute wait for pretzel dogs and an 8 minute wait for pretzels. 1 star because there were a few cinnamon pretzels available for purchase, but that's literally all there was.
Restaurantji Recommends
Very friendly staff, ensured my wife got a fresh pretzel of her preference. They even told us how to navigate some of the local traffic, excellent customer service.
Doesnt exist
Horrendous customer service!! They don't even look at you when you order and the tone of voice is very rude. They did not even gave us the right drinks.
Nowhere close to the Autie Anne's standard. Over priced for burnt or under cooked pretzels. Yikes
At 11am at Chesapeake House rest stop on I-95, case was full of food, but staff says "not open yet." I ask, "What time do you open?," and I'm told it will be 25-30 minutes or so. No set time to open the business? Does the food normally sit there for a half hour? No posted hours on the website either? Now I have a disappointed kid for another two hours for the rest of our drive.