Food was cold, coffee was terrible-no one cared when you told them.
Atmosphere: 4
Food: 1
Service: 1
William Coates
We were staying at the Hilton last week. So grateful to have an open restaurant in the hotel considering the February cold outside. Palm, "An Elevated Dining Experience" piqued my imagination. And I came hungry. In a flash our server Monica was with us. She's really nice and helpful and answered all questions.My first impressions were that there was no need to worry about being underdressed and that a slight dimming of the lights would have helped to enhance the ambience. Its a nice space. Shortly after my meal arrived I was happy for the bright lights because I spotted a small hair on my plate. Regardless, The Crab cakes were delicious and cooked to perfection as was the Brocolli .The jerk chicken was a grilled/blackened? breast portion. Different. . I ordered a margarita with no salt but was disappointed to find halfway in that it had some salt in it. when I mentioned this to our server, she took it off the bill. I liked Palm and I will return in the future. They have many interesting entrees that i look forward to sampling.
Atmosphere: 4
Food: 5
Service: 5
Leandria H.
My partner and I came here for New Years Eve and had high expectations, we were excited. We tried the crab dip and a surf and turf type meal. The crab dip is probably my favorite in the area but they do not give enough bread with it. The surf and turf type of meal was alright. Nothing exciting. The crab cake was tasty, the chicken was somewhat juicy but still kind of dry and hard to cut, the potatoes were boring and the asparagus were flavorless. The dish needed acid and salt. I don't even remember the flavor of the sauce- or even everything together. The dish in itself- while edible- was forgettable. My partner got the shrimp scampi, it was tasty but one note. Very buttery and rich. The shrimp was cooked perfectly. Nonetheless, with how creamy it was I wish it came with some type of bread or bread crumb type of topping and a bit more of acid- lemon? It needed it. Lastly, we got dessert. The brownie with ice cream. It was good. Filling, rich, and dense. Would get it again, but didn't make my mouth water. Also thing I didn't remember until we already paid the bill and stood up, but we realised we didn't get free bread like the other tables which is unfortunate because I remember coming last time and the bread being pretty good. Nonetheless, this meal was average but did not meet our expectations. For about $140, we got an appetizer, two entrees, one holiday cocktail, and fountain drink, and a dessert- it wasn't a bad price but wish it was more memorable, especially for New Years Eve. As for our service, the waiter was alright. Not great. Just alright. He barely stopped at our table, did not take our appetizer plates out of the way when we got our entree so we ate with them on the table, did not ask how our food was and we overheard the table beside us and how the food was described- when we asked him about how some meals were- it was a very blunt, no adjective based answer. Overall it was a very slow, uncommunicative experience. One pro from the serving experience was that I could not decide between two cocktails and asked for his recommendation and to just surprise me between two choices I was stuck on which he did with no problem at all. Last thing, the atmosphere was clean, classy, and beautiful. It was a bit loud, but they were other customers enjoying their New Years so it was understandable. Overall, we will come here again just not with such high expectations because as a New Years Dinner, it was not worth it and wish we went somewhere else.
James Alsobrook
I rarely write reviews. We arrived at 5:30 on Christmas Day for dinner. They had published in advance a special Christmas menu which included 3 entrees. They were out of 2 of the 3 entrees and 1 of the appetizers at 5:30? No problem, we ordered off the regular menu. I had a ribeye which they had the nerve to charge $45 for. It was tasteless. My wife had lobster bisque which she said was OK.A very disappointing dinner which cost $120 for less than mediocre food. Our server was however very attentive and efficient. And this place is in the Hilton Hotel which gets $600+ per night in season?
Atmosphere: 2
Food: 1
Service: 4
MichaelS
I ordered the oyster appetizer and had to send it back because it smelled fishy my wife ordered the filet mignon medium rare and it came to the table nearly uncooked The dining room lighting was cafeteria bright The service was fine but the overall experience was unsatisfactory
CLOSED
Nothing fancy about this place! Tough day to be here, Christmas Day, service was ok, I guess we should be grateful they were open. Hotel is on the Ocean and yet the restaurant was street side, a big disappointment. Food was good but nothing to write home about. We were impressed that the manager bussed tables when they were overwhelmed.
KarenB
The price of drinks was ridiculous ! My husband's steak was not medium rare but our server was excellent! For the price of the meal and what we got we won't be back again.
Karen
Was expecting much more from a restaurant in a Hilton. Was slow (they said they were short staffed). Food ok, not great. Tried to seat us in the bar on Christmas eve, with a reservation for dinner. Dining room not at all what was expected. Looked more like a cafeteria. Won't be back.
GarfieldW
Went to 32 Palm for early dinner before catching the lights at Winterfest of Lights. Restaurant was very quiet as we were in the dining room alone. Service was great and food was delicious.
Robin Hill
Thanksgiving Buffett, was there towards end of serving time, ran out of soup and
We have been coming here since 2017 for Thanksgiving and love it. It's usually very subdued and calm. The food is always great. The service is always great. The people in the buffet room are helpful. The host and managers are wonderful. The bartender is incredible and the service staff is also accommodating,the problem this year was it was either overbooked or there were just more people, but they had too many tables in the bar area and a lot of children in the bar area which they should've probably been seated in the dining room. But I still will come back. The food is always incredible.
Benjamin T.
We have had food from 32 palm many times over the years. The Hilton honors F&B credit makes it easy to utilize the resident restaurant. Most meals and apps are fairly priced within the credit so you can enjoy complimentary breakfast or midday or night snacks. Food is fairly good for the price of convenient hotel food.
Carolee Maurice
French onion soup was amazing. Veggie burger. Lobster tail and salad were all incredible. Monica our server was great!
Atmosphere: 5
Food: 5
Service: 5
Don Maurice
My wife and I ate there tonight. Atmosphere was beautiful, service outstanding, (Monica), food 5 stars. Everything from the 5 cheese onion soup, best I've ever had, to the lobster tail and vegan burger!! We highly recommend the 32 Palm!!
Food was cold, coffee was terrible-no one cared when you told them.
Atmosphere: 4
Food: 1
Service: 1
We were staying at the Hilton last week. So grateful to have an open restaurant in the hotel considering the February cold outside. Palm, "An Elevated Dining Experience" piqued my imagination. And I came hungry. In a flash our server Monica was with us. She's really nice and helpful and answered all questions.My first impressions were that there was no need to worry about being underdressed and that a slight dimming of the lights would have helped to enhance the ambience. Its a nice space. Shortly after my meal arrived I was happy for the bright lights because I spotted a small hair on my plate. Regardless, The Crab cakes were delicious and cooked to perfection as was the Brocolli .The jerk chicken was a grilled/blackened? breast portion. Different. . I ordered a margarita with no salt but was disappointed to find halfway in that it had some salt in it. when I mentioned this to our server, she took it off the bill. I liked Palm and I will return in the future. They have many interesting entrees that i look forward to sampling.
Atmosphere: 4
Food: 5
Service: 5
My partner and I came here for New Years Eve and had high expectations, we were excited. We tried the crab dip and a surf and turf type meal. The crab dip is probably my favorite in the area but they do not give enough bread with it. The surf and turf type of meal was alright. Nothing exciting. The crab cake was tasty, the chicken was somewhat juicy but still kind of dry and hard to cut, the potatoes were boring and the asparagus were flavorless. The dish needed acid and salt. I don't even remember the flavor of the sauce- or even everything together. The dish in itself- while edible- was forgettable. My partner got the shrimp scampi, it was tasty but one note. Very buttery and rich. The shrimp was cooked perfectly. Nonetheless, with how creamy it was I wish it came with some type of bread or bread crumb type of topping and a bit more of acid- lemon? It needed it. Lastly, we got dessert. The brownie with ice cream. It was good. Filling, rich, and dense. Would get it again, but didn't make my mouth water. Also thing I didn't remember until we already paid the bill and stood up, but we realised we didn't get free bread like the other tables which is unfortunate because I remember coming last time and the bread being pretty good. Nonetheless, this meal was average but did not meet our expectations. For about $140, we got an appetizer, two entrees, one holiday cocktail, and fountain drink, and a dessert- it wasn't a bad price but wish it was more memorable, especially for New Years Eve. As for our service, the waiter was alright. Not great. Just alright. He barely stopped at our table, did not take our appetizer plates out of the way when we got our entree so we ate with them on the table, did not ask how our food was and we overheard the table beside us and how the food was described- when we asked him about how some meals were- it was a very blunt, no adjective based answer. Overall it was a very slow, uncommunicative experience. One pro from the serving experience was that I could not decide between two cocktails and asked for his recommendation and to just surprise me between two choices I was stuck on which he did with no problem at all. Last thing, the atmosphere was clean, classy, and beautiful. It was a bit loud, but they were other customers enjoying their New Years so it was understandable. Overall, we will come here again just not with such high expectations because as a New Years Dinner, it was not worth it and wish we went somewhere else.
I rarely write reviews. We arrived at 5:30 on Christmas Day for dinner. They had published in advance a special Christmas menu which included 3 entrees. They were out of 2 of the 3 entrees and 1 of the appetizers at 5:30? No problem, we ordered off the regular menu. I had a ribeye which they had the nerve to charge $45 for. It was tasteless. My wife had lobster bisque which she said was OK.A very disappointing dinner which cost $120 for less than mediocre food. Our server was however very attentive and efficient. And this place is in the Hilton Hotel which gets $600+ per night in season?
Atmosphere: 2
Food: 1
Service: 4
I ordered the oyster appetizer and had to send it back because it smelled fishy my wife ordered the filet mignon medium rare and it came to the table nearly uncooked The dining room lighting was cafeteria bright The service was fine but the overall experience was unsatisfactory
Nothing fancy about this place! Tough day to be here, Christmas Day, service was ok, I guess we should be grateful they were open. Hotel is on the Ocean and yet the restaurant was street side, a big disappointment. Food was good but nothing to write home about. We were impressed that the manager bussed tables when they were overwhelmed.
The price of drinks was ridiculous ! My husband's steak was not medium rare but our server was excellent! For the price of the meal and what we got we won't be back again.
Was expecting much more from a restaurant in a Hilton. Was slow (they said they were short staffed). Food ok, not great. Tried to seat us in the bar on Christmas eve, with a reservation for dinner. Dining room not at all what was expected. Looked more like a cafeteria. Won't be back.
Went to 32 Palm for early dinner before catching the lights at Winterfest of Lights. Restaurant was very quiet as we were in the dining room alone. Service was great and food was delicious.
Thanksgiving Buffett, was there towards end of serving time, ran out of soup and
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Thanksgiving
Atmosphere: 5
Food: 5
Service: 5
We have been coming here since 2017 for Thanksgiving and love it. It's usually very subdued and calm. The food is always great. The service is always great. The people in the buffet room are helpful. The host and managers are wonderful. The bartender is incredible and the service staff is also accommodating,the problem this year was it was either overbooked or there were just more people, but they had too many tables in the bar area and a lot of children in the bar area which they should've probably been seated in the dining room. But I still will come back. The food is always incredible.
We have had food from 32 palm many times over the years. The Hilton honors F&B credit makes it easy to utilize the resident restaurant. Most meals and apps are fairly priced within the credit so you can enjoy complimentary breakfast or midday or night snacks. Food is fairly good for the price of convenient hotel food.
French onion soup was amazing. Veggie burger. Lobster tail and salad were all incredible. Monica our server was great!
Atmosphere: 5
Food: 5
Service: 5
My wife and I ate there tonight. Atmosphere was beautiful, service outstanding, (Monica), food 5 stars. Everything from the 5 cheese onion soup, best I've ever had, to the lobster tail and vegan burger!! We highly recommend the 32 Palm!!
Atmosphere: 5
Food: 5
Service: 5