Chipotle Mexican Grill
3333 Olney Sandy Spring Rd, Olney
(301) 570-1729
Recent Reviews
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If you dig their guy bomb burritos or bowls, more power to ya'. However, calling this Mexican food is like calling Long John Silvers seafood. The good news is that you will leave here full...of what exactly is the question you need to ask.
Atmosphere: 3
Food: 3
Service: 3
Nice collection of foods, but improvement must be in serving customers. Variabilities are noticeable. Otherwise, everything is great.
Atmosphere: 5
Food: 5
Service: 3
This chipotle skimp out on the double food orders. Other chipotle’s are way better when it comes to giving double meat. As a chef, you should feel ashamed of your customer finishes your meal and is still hungry. Especially after ordering double chicken.This chipotle needs to step their game up. My 5 yr old could eat 2 of these bowls…
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Burrito Bowl
Customer service with preparing your order needs improvement.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burrito Bowl, Chips
Not my usual location. Came in to order in person. Got a couple bowls to go. They didn't skimp on the meat like some locations which is all I ask.
Atmosphere: 5
Food: 5
Service: 5
The customer service was awful and they charged me for an extra chicken my order was a steak bowl only
Do not order online. They screwed up my order and there is no way to call the store to talk to anyone. My son's burrito had someone else's name on it. Totally unacceptable! I'm writing corporate. This should not be that hard
Food: 1
Service: 1
Recommended dishes: Burrito Bowl, Burrito
My kids love going there! Not bad
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Quesadilla
It's just amazing
Atmosphere: 5
Food: 5
Service: 5
Extreme lack of management on site which totally adds or diminish the overall dining experience. If you have to deal with Jacob you will totally be let down. Shame because the food is so good but the customer service is so lacking .... Tried to talk to management and was dismissed with a snicker and smile from Jacob.....
Don't they understand what customer service and satisfaction is? Very disappointed in Management
Restaurantji Recommends
Smallest portion sizes
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Terrible!!!! I just order my food and while ordering the staff were rude and lazy and when I asked for more meat in my bowl they berly put any in my bowl and didn’t pay attention to my order at all!!!!!!
Atmosphere: 1
Food: 1
Service: 1
they barely put any food in my bowl.
Atmosphere: 1
Food: 1
Service: 1
Check your take out meal before you leave. They do dumb stuff like give you a quesadilla without anything in it.
Atmosphere: 1
Food: 1
Service: 1
I have not visited this location before but I am a fan of Chipotle. At the very last minute, I needed a large order prepared to take dinner to a colleague who had a death in the family. I tried ordering online, but needed 24-hrs. notice to place an 'official' catering order. I took my chances and went directly into this location to see if I could get what I needed. Initially, I was told they could not prepare the large order - soooo, me-being-me, I asked if I purchased 10 individual burrito bowls would they be able to 'package' it such that each item was a la carte & bulk. Well, whaddaya know...the manager on duty committed to assembling the order so that contents of the 5 steak bowls and 5 chicken bowls were packaged in bulk and was presented as a true catering set up!! He went above & beyond to ensure everything was included...and in spite of it being a busy Thursday evening during dinner rush, he did it all with a most pleasant & helpful attitude.I did comment that the meat portions seemed a bit small, but with all of the OUTSTANDING customer service I received, I did not press the issue!I truly value great customer service and good attitudes - this location had this covered - hands down! Thank you!!
Parking: Easy in/out
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Tortilla Chips, Burrito Bowl
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