I thought we would give it a try today but there was no air-conditioning on a 90+ degree day. We left. No sign at the door.
Atmosphere: 1
Ava721
Customer service wasn't to the level I expect from Panera. Associate tried telling me I was wrong about my order. I ordered a sandwich and he insisted a 'Modern Caprese' was a salad... Moments later he reluctantly corrected my order. It doesn't take much effort to admit you’re wrong and apologize, don't make your customers feel incompetent.
Atmosphere: 1
Food: 1
Service: 1
Samuel kidane
I live in Olney and am a regular customer because I love the sip club, plentiful outlets for computer work, and generally good food. It's painful to write this review, but I find this Panera to have 2 major issues. First, while some of the staff are extremely pleasant, many of them are inattentive to the customers and their system of fulfilling orders is always confusing. Why is my drink never with my food and I have to ask someone? Second, one of the managers consistently curses when talking about his own employees to the other employees, and this can be heard easily in the main eating area. Completely unprofessional!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
Brenda Montague
Great customer service!
Food: 5
Service: 5
Christine Lee
I really the lobster 🦞 roll and had to order one more right after I finished this one! 😀
Atmosphere: 4
Food: 4
Service: 4
Camila Rivera
I don’t even know where to begin with this disaster of a Panera. I came here hoping for a simple job, maybe make some sandwiches, refill the tea, go home with my sanity intact. Instead, I got dragged into a toxic soup of unprofessionalism, favoritism, and pure dysfunction. Let’s talk about Juan — the general manager who acts like he’s running a five-star French bistro instead of a chain café where people microwave mac and cheese. I was barely trained, worked TWICE in a whole month, and then suddenly got ghosted. No schedule, no communication. Just silence. I had to chase him down for answers, and when I finally got him on the phone, this man had the audacity to tell me I was “on call” because I didn’t meet his “standards.” What standards?? You trained me to make food and then expected me to magically know how to run the whole store like your beloved Peyton — who, by the way, quit. Maybe she was smart for getting out of there. And the way he spoke to me? Completely rude, dismissive, and degrading. Told me he didn’t have time to “hold my hand like a baby.” Excuse me??? I’m 18 — not a psychic. You can’t expect people to improve if you don’t give them feedback or training. That’s just bad management. Oh, and shoutout to Salma — the grown adult coworker who decided her favorite hobby was snitching and gossiping to the boss behind people’s backs. I guess some people peak in the Panera kitchen. When I finally said I’d report all of this to corporate, Juan HUNG UP ON ME. Real professional, right? For someone who “wants to keep his employees,” he sure knows how to make people feel disposable. Avoid this location at all costs — whether you’re applying to work or just want a bagel. Your order will probably be wrong, the energy is cursed, and the vibes are as stale as the cookies sitting out since Monday.
Atmosphere: 1
Food: 1
Service: 1
Michelle W
Horrible. Don’t come here. The manager Juan Sanchez doesn’t care about his customers OR employees at all!!
One person working the counter, line backed up left went to Playa bowls for a smoothie
Jean Raiford
Nice cozy restaurant with great service and friendly employees.
Atmosphere: 5
Food: 4
Service: 5
James Kim
Nice outdoor sittings
Atmosphere: 4
Food: 4
Service: 3
Emily Menase
I had a large order (20+ sandwiches) for a non-profit/school that I wasn't able to do ahead of time before a field trip at Adventure Park. The manager jumped straight in and put all the orders together in no time. We really appreciated it! We definitely will be coming back for our next order.
Atmosphere: 5
Food: 5
Service: 5
Dawn Mills
The food was good, available tables were dirty, and the cashier had no enthusiasm and could not go out of her way to explain our options. Also, why am I asked for a tip when I have to stand up by a counter to wait for my food, pour my own drink, and clear my table?
Very nice professional friendly environment
Atmosphere: 5
Food: 5
Service: 5
Good meal.
Food: 4
Service: 4
Regular customers. Enjoy menu and specials.
Atmosphere: 4
Food: 5
Service: 5
I thought we would give it a try today but there was no air-conditioning on a 90+ degree day. We left. No sign at the door.
Atmosphere: 1
Customer service wasn't to the level I expect from Panera. Associate tried telling me I was wrong about my order. I ordered a sandwich and he insisted a 'Modern Caprese' was a salad... Moments later he reluctantly corrected my order. It doesn't take much effort to admit you’re wrong and apologize, don't make your customers feel incompetent.
Atmosphere: 1
Food: 1
Service: 1
I live in Olney and am a regular customer because I love the sip club, plentiful outlets for computer work, and generally good food. It's painful to write this review, but I find this Panera to have 2 major issues. First, while some of the staff are extremely pleasant, many of them are inattentive to the customers and their system of fulfilling orders is always confusing. Why is my drink never with my food and I have to ask someone? Second, one of the managers consistently curses when talking about his own employees to the other employees, and this can be heard easily in the main eating area. Completely unprofessional!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
Great customer service!
Food: 5
Service: 5
I really the lobster 🦞 roll and had to order one more right after I finished this one! 😀
Atmosphere: 4
Food: 4
Service: 4
I don’t even know where to begin with this disaster of a Panera. I came here hoping for a simple job, maybe make some sandwiches, refill the tea, go home with my sanity intact. Instead, I got dragged into a toxic soup of unprofessionalism, favoritism, and pure dysfunction. Let’s talk about Juan — the general manager who acts like he’s running a five-star French bistro instead of a chain café where people microwave mac and cheese. I was barely trained, worked TWICE in a whole month, and then suddenly got ghosted. No schedule, no communication. Just silence. I had to chase him down for answers, and when I finally got him on the phone, this man had the audacity to tell me I was “on call” because I didn’t meet his “standards.” What standards?? You trained me to make food and then expected me to magically know how to run the whole store like your beloved Peyton — who, by the way, quit. Maybe she was smart for getting out of there. And the way he spoke to me? Completely rude, dismissive, and degrading. Told me he didn’t have time to “hold my hand like a baby.” Excuse me??? I’m 18 — not a psychic. You can’t expect people to improve if you don’t give them feedback or training. That’s just bad management. Oh, and shoutout to Salma — the grown adult coworker who decided her favorite hobby was snitching and gossiping to the boss behind people’s backs. I guess some people peak in the Panera kitchen. When I finally said I’d report all of this to corporate, Juan HUNG UP ON ME. Real professional, right? For someone who “wants to keep his employees,” he sure knows how to make people feel disposable. Avoid this location at all costs — whether you’re applying to work or just want a bagel. Your order will probably be wrong, the energy is cursed, and the vibes are as stale as the cookies sitting out since Monday.
Atmosphere: 1
Food: 1
Service: 1
Horrible. Don’t come here. The manager Juan Sanchez doesn’t care about his customers OR employees at all!!
Restaurantji Recommends
One person working the counter, line backed up left went to Playa bowls for a smoothie
Nice cozy restaurant with great service and friendly employees.
Atmosphere: 5
Food: 4
Service: 5
Nice outdoor sittings
Atmosphere: 4
Food: 4
Service: 3
I had a large order (20+ sandwiches) for a non-profit/school that I wasn't able to do ahead of time before a field trip at Adventure Park. The manager jumped straight in and put all the orders together in no time. We really appreciated it! We definitely will be coming back for our next order.
Atmosphere: 5
Food: 5
Service: 5
The food was good, available tables were dirty, and the cashier had no enthusiasm and could not go out of her way to explain our options. Also, why am I asked for a tip when I have to stand up by a counter to wait for my food, pour my own drink, and clear my table?
Atmosphere: 3
Food: 4
Service: 3
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