Went in at 11:45am, 1 customer in front of me. I ordered 15 sandwiches for my staff. 3 were made wrong and the guy at the register didn't know how to use my tax exempt card for my business. I felt as if i was holding up the 8 ppl who came in after me. I normally don't complain but there should definitely be more than 2 ppl in a environment such as this at lunch time especially with a staffer that speaks fluent English.
Atmosphere: 2
Food: 4
Service: 2
Joseph Holbrook
Not worth it, go to chopped, Panera or Mezzah. Terrible.
Atmosphere: 3
Food: 1
Service: 3
Jackie Ramos
Review for Subway – 18137 Town Center Dr, Olney, MD 20832
I had a deeply disappointing and concerning experience at this location. I ordered a simple 6-inch sub with turkey, pepperoni, and lettuce. The total came out to $10, which already felt excessive for such a basic sandwich.
The real issue arose when I got home. My young daughter began eating the sandwich, only for us to discover a large bug embedded in the lettuce. It was absolutely disgusting and completely unacceptable.
I immediately called the store to report the issue and asked to speak with a manager. I was told there was no manager available. When I explained what happened, the staff became defensive and showed no concern or accountability—no apology, no offer to make things right, nothing.
This is not just about poor customer service—it’s a serious health and safety concern. I will be reporting this incident to the local health department. If you care about food safety or basic respect as a customer, I would strongly recommend avoiding this location.
Atmosphere: 1
Food: 1
Service: 1
M Vehe
I ordered 2 subs from this Subway location. When I ordered tuna subs from other locations, I can actually see my tuna portion and reasonable toppings. In this location, mostly toppings and much less tuna. Why skimp on the meat portion? Please don't be stingy with the amount of meat that is supposed to be in my Subway lunch sandwich. I hesitate to order from them again!
Atmosphere: 2
Food: 1
Service: 1
Chan
Soooo pissed, someone there is hacking accounts. 2nd time my account has been hacked and I don’t even live in Maryland nor have I ever been there . I’m all the way down south in Dallas TX.
Dominique Mack
The lettuce wasn't fresh and the sodas are flat just like the attitudes of the staff. They don't give toppings on the side like every other Subway that I have frequented over the years. Overall a very disappointing waste of time. Beware!!
Atmosphere: 1
Food: 1
Service: 1
ananya anand
It was the worst Subway experience ever. The employee legit snatched napkins from my hand. He couldn’t understand what I wanted which okay but at the cash counter he legit snatched them and when I asked what his name was, he simply refused to tell.
Atmosphere: 1
Food: 1
Service: 1
Nishadi Kariyapperuma
Very bad customer
Service: 1
Abdullah Mohshin
Great food &
Atmosphere: 5
Food: 5
Service: 5
Capital Sky Eye Media
Clean dining room. This location is easier than most to get in and out of
Vegetarian options: Plenty of vegetarian options including custom make your own
Parking: Shopping center parking lot with six ADA spaces and a pavement level curb out front
It is a family owned shop. The people that work there are very friendly. I enjoy visiting it.
Atmosphere: 5
Food: 4
Service: 5
Kevin West
This Subway location was okay for a stop in sandwich did not have long of a wait was able to sit down eat and enjoy my food and cool off cuz it was hot that day and the people were very nice.
Carlangas Dominguez
Terrible!! the ones who serve you almost bite you... I don't know what happened to the only one who worked well... now I prefer to go to Leisure World. The one in Redland competes with which is worse with Olney.
Terrible!! The people who serve you almost bit you... I don't know what happened to the only one who worked well... now I prefer to go to Leisure World. The one from Redland competes, which is worse with Olney
JMR
Clean and courteous. Food was fresh
Tim D
Clean. All day breakfast. Nice. Made a great sandwich!
Went in at 11:45am, 1 customer in front of me. I ordered 15 sandwiches for my staff. 3 were made wrong and the guy at the register didn't know how to use my tax exempt card for my business. I felt as if i was holding up the 8 ppl who came in after me. I normally don't complain but there should definitely be more than 2 ppl in a environment such as this at lunch time especially with a staffer that speaks fluent English.
Atmosphere: 2
Food: 4
Service: 2
Not worth it, go to chopped, Panera or Mezzah. Terrible.
Atmosphere: 3
Food: 1
Service: 3
Review for Subway – 18137 Town Center Dr, Olney, MD 20832
I had a deeply disappointing and concerning experience at this location. I ordered a simple 6-inch sub with turkey, pepperoni, and lettuce. The total came out to $10, which already felt excessive for such a basic sandwich.
The real issue arose when I got home. My young daughter began eating the sandwich, only for us to discover a large bug embedded in the lettuce. It was absolutely disgusting and completely unacceptable.
I immediately called the store to report the issue and asked to speak with a manager. I was told there was no manager available. When I explained what happened, the staff became defensive and showed no concern or accountability—no apology, no offer to make things right, nothing.
This is not just about poor customer service—it’s a serious health and safety concern. I will be reporting this incident to the local health department. If you care about food safety or basic respect as a customer, I would strongly recommend avoiding this location.
Atmosphere: 1
Food: 1
Service: 1
I ordered 2 subs from this Subway location. When I ordered tuna subs from other locations, I can actually see my tuna portion and reasonable toppings. In this location, mostly toppings and much less tuna. Why skimp on the meat portion? Please don't be stingy with the amount of meat that is supposed to be in my Subway lunch sandwich. I hesitate to order from them again!
Atmosphere: 2
Food: 1
Service: 1
Soooo pissed, someone there is hacking accounts. 2nd time my account has been hacked and I don’t even live in Maryland nor have I ever been there . I’m all the way down south in Dallas TX.
The lettuce wasn't fresh and the sodas are flat just like the attitudes of the staff. They don't give toppings on the side like every other Subway that I have frequented over the years. Overall a very disappointing waste of time. Beware!!
Atmosphere: 1
Food: 1
Service: 1
It was the worst Subway experience ever. The employee legit snatched napkins from my hand. He couldn’t understand what I wanted which okay but at the cash counter he legit snatched them and when I asked what his name was, he simply refused to tell.
Atmosphere: 1
Food: 1
Service: 1
Very bad customer
Service: 1
Great food &
Atmosphere: 5
Food: 5
Service: 5
Clean dining room. This location is easier than most to get in and out of
Vegetarian options: Plenty of vegetarian options including custom make your own
Parking: Shopping center parking lot with six ADA spaces and a pavement level curb out front
Kid-friendliness: Good options for kids
Wheelchair accessibility: Easily accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Sub, Subway Club
Restaurantji Recommends
It is a family owned shop. The people that work there are very friendly. I enjoy visiting it.
Atmosphere: 5
Food: 4
Service: 5
This Subway location was okay for a stop in sandwich did not have long of a wait was able to sit down eat and enjoy my food and cool off cuz it was hot that day and the people were very nice.
Terrible!! the ones who serve you almost bite you... I don't know what happened to the only one who worked well... now I prefer to go to Leisure World. The one in Redland competes with which is worse with Olney.
Terrible!! The people who serve you almost bit you... I don't know what happened to the only one who worked well... now I prefer to go to Leisure World. The one from Redland competes, which is worse with Olney
Clean and courteous. Food was fresh
Clean. All day breakfast. Nice. Made a great sandwich!
Loading...