I received my order and received a wrong pizza and called and the manager instead of helping me to get a refund or send me the right pizza hang up on me.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pizzas Wings
Charles Wright
I ordered a medium pizza and wings from here and waited for my tracker to say “delivered” for 47mins. No worries. I finally received a notification saying “How was your delivery with Maaoui?” Funny because I had no delivery. Still…no biggie. I simply called the store asking what happened and that’s when everything went south. The lady I spoke with wasn’t rude at all but seemed confused. After being put on hold 3 times She finally said the driver came and knocked but nobody answered so they returned the order to the store. Not sure how that happened because there were multiple people in the house with a ring doorbell and camera. The number they said that they called was incorrect. I gave her my correct number and politely asked her to remake the order and call upon arrival. She then placed me on hold again. After 2 mins an aggressive man picked up the phone saying “How can I help you”? I told him that I was placed on hold by the young lady and he proceeded to explain back to me the issue. I told him I’m fine as long as you all replace the order. He argued me down about the time it took for the tracker to tell me my order was delivered. This man was very sassy in letting me know that they have been to the address already and they usually don’t remake things and redeliver and how inconvenient this was and that they will charge me extra. I said ok and asked him for his name and his title . He aggressively said HARRISON and he’s the store manager smh. I asked for a last initial (that’s normally how we identify ourselves in the professional world) and he said “NO, so you can complain about me?” and laughed. I explained to him that I just wanted to know who I spoke with. He confirmed that they’ll be charging me and he hung up. Long story short …I ordered my food at 8:20 and didn’t receive until 10:35. So yea customer service is 0/10. And as a former ops manager, do better papa John’s. If you have people like Harrison leading the department then you’re doomed!
Wayne Chase
The pizza was hot and delicious and the service was impressive the staff was in point
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Pizzas Wings, Extra Large New York Style Pizza
Khalid Alghamdi
Still the best
Atmosphere: 5
Food: 5
Service: 5
Daniel Page
I've been ordering from this Papa Johns for a while, and it's been great, but recently they've outsourced their delivery drivers to DoorDash, and it's just been problem after problem with getting my pizza actually to me. I've had Pizzas marked as delivered that didn't show up until 40 minutes after the fact. Stone cold. I've had pizzas not show up at all. What am I tipping for if they can't get the pizza to me?
Atmosphere: 2
Food: 4
Service: 2
Abdullah Faraj
Christina was amazing she was extremely professional and she provided me the best customer service and I would definitely be back. Thank you Christina for your professionalism and kindness. I also have tried many pizza places in the area but none compare to the quality and taste of this papa jones specific location. The pizza was cooked to perfection and the toppings were fresh and flavorful. I Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Android User
Ordered on the phone, the agent tried to oversell and misguided me to buy 2 medium rather than one that I wanted to originally buy
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Small Original Crust Pizza
Vinvin11246
This location is way better then the one where I live in Columbus ohio. Delivery driver was polite and made sure my food was nice and hot. Thank you, keep up the good work. The location in my town could learn from this one lol.
Luis David
I got a delivery from this papa John for second time and I order large pizza and pull apart cinnamon and they gave me a medium pizza but they got cinnamon right at the end I am mad due to the fact I payed more to just get something random.
Atmosphere: 1
Food: 1
Service: 1
Shaneice Chandler
I recently had the pleasure of ordering from Papa John's pizza and I must say, I was thoroughly impressed with the level of customer service I received from Django. From the moment I placed my order over the phone , to the delivery driver arriving at the High School , everything was seamless and efficient.
The pizza itself was delicious, with fresh ingredients and a perfectly cooked crust. But what really stood out to me was the attentiveness of the staff. When I called to inquire about the status of my order, the representative I spoke with was friendly and informative, giving me an accurate estimated time of arrival.
Overall, I was extremely satisfied with my experience with Papa John's and will definitely be ordering from them again in the future. The excellent customer service and high-quality food have made me a loyal customer. Keep up the great work!
Oh my goodness! In my opinion, Papa Johns has the BEST! bread sticks that I have tasted by far. The flavor & texture was perfectly done!
Vegetarian options: You can order a pizza with just veggies ?
Parking: Nice size parking lot. Not real big but there was enough parking ?️ spaces.
Kid-friendliness: My daughter loved the pizza as well....... ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Ralph Gray Jr.
Never been inside. Al works there and I like their meat lovers pizza and wings(non spicy) only.
Matias Muñoz
The woman who attends the cashier who is on the morning shift is very rude and racist, she treated me extremely badly when looking for my order and even yelled at me, people like that should not work with customer service, since reviewing previous comments I can See that there are many similar comments from this same person, please the manager should take action on the matter!
Navid F
The big girl behind the cash register was wonderful and very kind. Help me to complete my order with a smile.That was my first time ordering papadia.I like customer service and food.
Jakara Gaither
I ordered from here twice. First time my pizza was completely wrong. I don’t know how a pepperoni pizza gets switched for a mushroom pizza. Both times, they never added my extra (paid for) pepperoncini peppers and only give 1 for the entire box of pizza??
I received my order and received a wrong pizza and called and the manager instead of helping me to get a refund or send me the right pizza hang up on me.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pizzas Wings
I ordered a medium pizza and wings from here and waited for my tracker to say “delivered” for 47mins. No worries. I finally received a notification saying “How was your delivery with Maaoui?” Funny because I had no delivery. Still…no biggie. I simply called the store asking what happened and that’s when everything went south. The lady I spoke with wasn’t rude at all but seemed confused. After being put on hold 3 times She finally said the driver came and knocked but nobody answered so they returned the order to the store. Not sure how that happened because there were multiple people in the house with a ring doorbell and camera. The number they said that they called was incorrect. I gave her my correct number and politely asked her to remake the order and call upon arrival. She then placed me on hold again. After 2 mins an aggressive man picked up the phone saying “How can I help you”? I told him that I was placed on hold by the young lady and he proceeded to explain back to me the issue. I told him I’m fine as long as you all replace the order. He argued me down about the time it took for the tracker to tell me my order was delivered. This man was very sassy in letting me know that they have been to the address already and they usually don’t remake things and redeliver and how inconvenient this was and that they will charge me extra. I said ok and asked him for his name and his title . He aggressively said HARRISON and he’s the store manager smh. I asked for a last initial (that’s normally how we identify ourselves in the professional world) and he said “NO, so you can complain about me?” and laughed. I explained to him that I just wanted to know who I spoke with. He confirmed that they’ll be charging me and he hung up. Long story short …I ordered my food at 8:20 and didn’t receive until 10:35. So yea customer service is 0/10. And as a former ops manager, do better papa John’s. If you have people like Harrison leading the department then you’re doomed!
The pizza was hot and delicious and the service was impressive the staff was in point
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Pizzas Wings, Extra Large New York Style Pizza
Still the best
Atmosphere: 5
Food: 5
Service: 5
I've been ordering from this Papa Johns for a while, and it's been great, but recently they've outsourced their delivery drivers to DoorDash, and it's just been problem after problem with getting my pizza actually to me. I've had Pizzas marked as delivered that didn't show up until 40 minutes after the fact. Stone cold. I've had pizzas not show up at all. What am I tipping for if they can't get the pizza to me?
Atmosphere: 2
Food: 4
Service: 2
Christina was amazing she was extremely professional and she provided me the best customer service and I would definitely be back. Thank you Christina for your professionalism and kindness. I also have tried many pizza places in the area but none compare to the quality and taste of this papa jones specific location. The pizza was cooked to perfection and the toppings were fresh and flavorful. I Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Ordered on the phone, the agent tried to oversell and misguided me to buy 2 medium rather than one that I wanted to originally buy
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Small Original Crust Pizza
This location is way better then the one where I live in Columbus ohio. Delivery driver was polite and made sure my food was nice and hot. Thank you, keep up the good work. The location in my town could learn from this one lol.
I got a delivery from this papa John for second time and I order large pizza and pull apart cinnamon and they gave me a medium pizza but they got cinnamon right at the end I am mad due to the fact I payed more to just get something random.
Atmosphere: 1
Food: 1
Service: 1
I recently had the pleasure of ordering from Papa John's pizza and I must say, I was thoroughly impressed with the level of customer service I received from Django. From the moment I placed my order over the phone , to the delivery driver arriving at the High School , everything was seamless and efficient.
The pizza itself was delicious, with fresh ingredients and a perfectly cooked crust. But what really stood out to me was the attentiveness of the staff. When I called to inquire about the status of my order, the representative I spoke with was friendly and informative, giving me an accurate estimated time of arrival.
Overall, I was extremely satisfied with my experience with Papa John's and will definitely be ordering from them again in the future. The excellent customer service and high-quality food have made me a loyal customer. Keep up the great work!
Food: 4
Service: 5
Restaurantji Recommends
Oh my goodness! In my opinion, Papa Johns has the BEST! bread sticks that I have tasted by far. The flavor & texture was perfectly done!
Vegetarian options: You can order a pizza with just veggies ?
Parking: Nice size parking lot. Not real big but there was enough parking ?️ spaces.
Kid-friendliness: My daughter loved the pizza as well....... ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Never been inside. Al works there and I like their meat lovers pizza and wings(non spicy) only.
The woman who attends the cashier who is on the morning shift is very rude and racist, she treated me extremely badly when looking for my order and even yelled at me, people like that should not work with customer service, since reviewing previous comments I can See that there are many similar comments from this same person, please the manager should take action on the matter!
The big girl behind the cash register was wonderful and very kind. Help me to complete my order with a smile.That was my first time ordering papadia.I like customer service and food.
I ordered from here twice. First time my pizza was completely wrong. I don’t know how a pepperoni pizza gets switched for a mushroom pizza. Both times, they never added my extra (paid for) pepperoncini peppers and only give 1 for the entire box of pizza??
Food: 2
Service: 1
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