The problem I have is paying for delivery and no getting my order delivered to my door . You get a good tip from me for you to call me outside to come get my order instead of bringing it to my door . Then don’t give me my receipt til I ask you for it but you rip off the store info like I don’t know where it’s located . I pay for delivery I expect it to come to my door . Managers need to have conversations with delivers on better service .
Atmosphere: 5
Food: 5
Service: 2
Boris Alvarez
Pizza like home made
Atmosphere: 5
Food: 5
Service: 5
Leigh C
The front lady who claimed she is the manager and on the cashier and took my payment approached me with a unpleasant word “WHAT” and when I asked her if she could give me some napkins her replied was “NO”. So I asked the worker next to her if he could provide me some napkins the lady yelled at me and said “did you hear what I said, we don’t have napkins”. It was not what she said in the beginning she told “no”. Then she said to me to go to McDonald to get napkins.
Atmosphere: 1
Service: 1
sean pinkett
Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
Curtis pumphrey
Papa John's dont use gloves to fix you pizza .The young cashier stated that they dont wear gloves . Nasty work smh at papa John's
Briona Smith
Order #1201762316 Delivery Driver name Albert was fast , I made a mistake that it was delivered at the wrong address but the app was malfunctioning but other than that food was great and apologizes to him ... He gets a 10/10
Sinnabuns Broken Hearts
The most awful customer service experience that I’ve ever had at this location. Poor pizza quality. It’s normally good, sad you can’t always get quality customer service every time.
Bianca Brockenberry
I was told they don’t deliver food to your door when you pay with cash. I ordered one time and paid online and left a nice tip & They still didn’t come to my door . With that being said, I will either Not order from here anymore or if I do order delivery, I will not be tipping the driver nothing . They only pull up outside and make you come get the food after taking forever
K. L. Brewington
Every single time I order two pizzas online, I request that BOTH pizzas are square cut! It NEVER happens. I am feeding little people that waste food. I WISH they could get my online orders correct. JUST ONCE. You would think that they would take care of their regular customers. I guess not.
Claudia reyes (mommyof3)
I received my order and received a wrong pizza and called and the manager instead of helping me to get a refund or send me the right pizza hang up on me.
I ordered a medium pizza and wings from here and waited for my tracker to say “delivered” for 47mins. No worries. I finally received a notification saying “How was your delivery with Maaoui?” Funny because I had no delivery. Still…no biggie. I simply called the store asking what happened and that’s when everything went south. The lady I spoke with wasn’t rude at all but seemed confused. After being put on hold 3 times She finally said the driver came and knocked but nobody answered so they returned the order to the store. Not sure how that happened because there were multiple people in the house with a ring doorbell and camera. The number they said that they called was incorrect. I gave her my correct number and politely asked her to remake the order and call upon arrival. She then placed me on hold again. After 2 mins an aggressive man picked up the phone saying “How can I help you”? I told him that I was placed on hold by the young lady and he proceeded to explain back to me the issue. I told him I’m fine as long as you all replace the order. He argued me down about the time it took for the tracker to tell me my order was delivered. This man was very sassy in letting me know that they have been to the address already and they usually don’t remake things and redeliver and how inconvenient this was and that they will charge me extra. I said ok and asked him for his name and his title . He aggressively said HARRISON and he’s the store manager smh. I asked for a last initial (that’s normally how we identify ourselves in the professional world) and he said “NO, so you can complain about me?” and laughed. I explained to him that I just wanted to know who I spoke with. He confirmed that they’ll be charging me and he hung up. Long story short …I ordered my food at 8:20 and didn’t receive until 10:35. So yea customer service is 0/10. And as a former ops manager, do better papa John’s. If you have people like Harrison leading the department then you’re doomed!
Wayne Chase
The pizza was hot and delicious and the service was impressive the staff was in point
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Pizzas Wings, Extra Large New York Style Pizza
Khalid Alghamdi
Still the best
Atmosphere: 5
Food: 5
Service: 5
Daniel Page
I've been ordering from this Papa Johns for a while, and it's been great, but recently they've outsourced their delivery drivers to DoorDash, and it's just been problem after problem with getting my pizza actually to me. I've had Pizzas marked as delivered that didn't show up until 40 minutes after the fact. Stone cold. I've had pizzas not show up at all. What am I tipping for if they can't get the pizza to me?
Atmosphere: 2
Food: 4
Service: 2
Abdullah Faraj
Christina was amazing she was extremely professional and she provided me the best customer service and I would definitely be back. Thank you Christina for your professionalism and kindness. I also have tried many pizza places in the area but none compare to the quality and taste of this papa jones specific location. The pizza was cooked to perfection and the toppings were fresh and flavorful. I Highly recommend!
The problem I have is paying for delivery and no getting my order delivered to my door . You get a good tip from me for you to call me outside to come get my order instead of bringing it to my door . Then don’t give me my receipt til I ask you for it but you rip off the store info like I don’t know where it’s located . I pay for delivery I expect it to come to my door . Managers need to have conversations with delivers on better service .
Atmosphere: 5
Food: 5
Service: 2
Pizza like home made
Atmosphere: 5
Food: 5
Service: 5
The front lady who claimed she is the manager and on the cashier and took my payment approached me with a unpleasant word “WHAT” and when I asked her if she could give me some napkins her replied was “NO”. So I asked the worker next to her if he could provide me some napkins the lady yelled at me and said “did you hear what I said, we don’t have napkins”. It was not what she said in the beginning she told “no”. Then she said to me to go to McDonald to get napkins.
Atmosphere: 1
Service: 1
Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
Papa John's dont use gloves to fix you pizza .The young cashier stated that they dont wear gloves . Nasty work smh at papa John's
Order #1201762316 Delivery Driver name Albert was fast , I made a mistake that it was delivered at the wrong address but the app was malfunctioning but other than that food was great and apologizes to him ... He gets a 10/10
The most awful customer service experience that I’ve ever had at this location. Poor pizza quality. It’s normally good, sad you can’t always get quality customer service every time.
I was told they don’t deliver food to your door when you pay with cash. I ordered one time and paid online and left a nice tip & They still didn’t come to my door . With that being said, I will either Not order from here anymore or if I do order delivery, I will not be tipping the driver nothing . They only pull up outside and make you come get the food after taking forever
Every single time I order two pizzas online, I request that BOTH pizzas are square cut! It NEVER happens. I am feeding little people that waste food. I WISH they could get my online orders correct. JUST ONCE. You would think that they would take care of their regular customers. I guess not.
I received my order and received a wrong pizza and called and the manager instead of helping me to get a refund or send me the right pizza hang up on me.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pizzas Wings
Restaurantji Recommends
I ordered a medium pizza and wings from here and waited for my tracker to say “delivered” for 47mins. No worries. I finally received a notification saying “How was your delivery with Maaoui?” Funny because I had no delivery. Still…no biggie. I simply called the store asking what happened and that’s when everything went south. The lady I spoke with wasn’t rude at all but seemed confused. After being put on hold 3 times She finally said the driver came and knocked but nobody answered so they returned the order to the store. Not sure how that happened because there were multiple people in the house with a ring doorbell and camera. The number they said that they called was incorrect. I gave her my correct number and politely asked her to remake the order and call upon arrival. She then placed me on hold again. After 2 mins an aggressive man picked up the phone saying “How can I help you”? I told him that I was placed on hold by the young lady and he proceeded to explain back to me the issue. I told him I’m fine as long as you all replace the order. He argued me down about the time it took for the tracker to tell me my order was delivered. This man was very sassy in letting me know that they have been to the address already and they usually don’t remake things and redeliver and how inconvenient this was and that they will charge me extra. I said ok and asked him for his name and his title . He aggressively said HARRISON and he’s the store manager smh. I asked for a last initial (that’s normally how we identify ourselves in the professional world) and he said “NO, so you can complain about me?” and laughed. I explained to him that I just wanted to know who I spoke with. He confirmed that they’ll be charging me and he hung up. Long story short …I ordered my food at 8:20 and didn’t receive until 10:35. So yea customer service is 0/10. And as a former ops manager, do better papa John’s. If you have people like Harrison leading the department then you’re doomed!
The pizza was hot and delicious and the service was impressive the staff was in point
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Pizzas Wings, Extra Large New York Style Pizza
Still the best
Atmosphere: 5
Food: 5
Service: 5
I've been ordering from this Papa Johns for a while, and it's been great, but recently they've outsourced their delivery drivers to DoorDash, and it's just been problem after problem with getting my pizza actually to me. I've had Pizzas marked as delivered that didn't show up until 40 minutes after the fact. Stone cold. I've had pizzas not show up at all. What am I tipping for if they can't get the pizza to me?
Atmosphere: 2
Food: 4
Service: 2
Christina was amazing she was extremely professional and she provided me the best customer service and I would definitely be back. Thank you Christina for your professionalism and kindness. I also have tried many pizza places in the area but none compare to the quality and taste of this papa jones specific location. The pizza was cooked to perfection and the toppings were fresh and flavorful. I Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
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