Review for The Brass Tap
Our experience at The Brass Tap was a mix of positives and disappointments.
The good:
• Our server was friendly and worked very hard, especially given how short-staffed they were.
• The food arrived quickly, hot, and fresh.
• The beer selection was solid, and the food itself was decent bar fare.
The challenges:
• The apps came out at the same time as our main dishes, which was disappointing.
• It seemed like they didn’t have a dishwasher because we had to wait for silverware, and eventually, we were given paper plates and plastic takeout forks.
The real issue:
When it came time to pay, things took a concerning turn. Our server used a handheld card reader and scrolled so quickly through the bill that I couldn’t really see it. The total seemed unusually high, so I asked for a printed receipt. Thankfully, I did because I discovered she had added gratuity to the check without mentioning it. While I was trying to look over the electronic bill, she kept scrolling back up, which felt odd at the time. But I knew she was busy and just assumed she was trying to be quick.
Later that night, when reviewing the receipt again since we left quickly as we were late for another event, an item they didn’t have was never removed from the bill. I called the next day to address it, and the manager I spoke with was dismissive and rude. She told me the night manager would handle it but didn’t apologize or offer any resolution. I did receive a refund but only for the food. I still paid 20% tip on food that I didn’t receive.
As a server myself, I know how hard this job can be, but I’ve also worked with people who pull shady moves like this. It left a bad taste in my mouth. I used to live in the area and forgot how some restaurants operate here. It’s unfortunate because the experience could have been so much better with honesty and proper management. I also would have left more but after that I kept thinking how many people they have pulled that on. I had no plans to write a review but after talking to the manager I felt a need to warn guests.
Darrell Andes
We came in and got a couple drinks, the brisket tacos and chicken wings. Wings and tacos were really good! Drinks were not bad. Server was hustling, very attentive considering the amount he was waiting on. Got pretty busy and a bit crowded. Seating is a little to clustered I feel. Really sucks you have to pay for parking here in the area and then go spend the $$ you do...
Atmosphere: 3
Food: 4
Service: 4
Donnie Wilburn
Went there tonight to grab a drink and bite to eat. Not busy whatsoever!! Plenty of servers literally standing around on their phones. The Bartender said she would get a server for us…waited another 15 minutes and still no server!! It’s clear the staff is extremely lazy and doesn’t like good tippers!! Such a shame because it’s a nice place! It’s also apparent the Manager doesn’t care either!!
N Christie
Food well season. Briana smiles genuinely made us feel welcome. Atmosphere quiet with the availability to watch sports on multiple screens. (Winter 2024) Next time in area will definitely stop in and enjoy Boom boom shrimp and lemon pepper wings.(season veries) Way to go Brass Tap team. Thanks again Briana.
Atmosphere: 5
Food: 5
Service: 5
Kevin Cintron
Rude staff. Sat down then they put a sign up to tell us the table was reserved and loon elsewhere. Disapointing..wont come here again.
Atmosphere: 1
Service: 1
Matt
The hot honey pizza was amazing. I forgot to take a picture but it was very good, trust me!
Atmosphere: 5
Food: 5
Service: 5
Sophia V
Staff were incredibly nice but it took forever to get our drinks. Decided not to stick around for food but it was a weekend and they were busy. Leaving a good review because our waitress was so wonderful and working hard.
Atmosphere: 5
Leonard Wildee
Great atmosphere, great owner and best of great food. Will be heading back before the year is up with family.
Delicious food, less than a block, easy walk, from Gaylord. We had burgers, cheese curds, fried pickles and beer flights. Very casual, low-key environment. Food was delicious. Fun to try local craft beers.
Food is incredible. Staff is wonderful. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzels, Boom Boom Shrimp
Robert Murphy
Good appetizers. Great selection of beer but they were out of some beers. We came on karaoke night. The host was just some old chum sitting on a laptop, nobody sang, no energy. We lost interest and left.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Boom Boom Shrimp
Peter
Staff is very friendly they make you feel welcomed.
Atmosphere: 5
Food: 4
Service: 5
Pate.dl31
I have some pros and cons for this restaurant. Walking in, it was very inviting and open seating. It was karaoke night so music was good and people were having a great time, even the staff joined in singing and dancing. We chose to sit at the bar and I wish we hadn’t. The bartender mumbled and was not very social or personable. It was hard to hear her with the Karaoke music and she did not make attempts to be clear when speaking to customers. She was definitely the most sour part of the outing. The appetizers were great which led me to have high expectations for the main courses. My brisket sandwich was dry and had pickled jalapeños on it instead of fresh as described in the menu which soured the bread. I swapped fries for Brussel sprouts and they were AWFUL. It was as if they took them right out of a produce bag, toss them with some red peppers in a skillet and served them. No butter, seasoning, nothing. My drink also had pickled jalapeños instead of fresh which was weird and not great. I would go back for entertainment but not for food. Hope this helps other foodies out there.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Beer Flight
Evan Hines
Really pleasant place, owner works behind the bar sometimes! Good value, locally owned. Recommend!
Review for The Brass Tap Our experience at The Brass Tap was a mix of positives and disappointments. The good: • Our server was friendly and worked very hard, especially given how short-staffed they were. • The food arrived quickly, hot, and fresh. • The beer selection was solid, and the food itself was decent bar fare. The challenges: • The apps came out at the same time as our main dishes, which was disappointing. • It seemed like they didn’t have a dishwasher because we had to wait for silverware, and eventually, we were given paper plates and plastic takeout forks. The real issue: When it came time to pay, things took a concerning turn. Our server used a handheld card reader and scrolled so quickly through the bill that I couldn’t really see it. The total seemed unusually high, so I asked for a printed receipt. Thankfully, I did because I discovered she had added gratuity to the check without mentioning it. While I was trying to look over the electronic bill, she kept scrolling back up, which felt odd at the time. But I knew she was busy and just assumed she was trying to be quick. Later that night, when reviewing the receipt again since we left quickly as we were late for another event, an item they didn’t have was never removed from the bill. I called the next day to address it, and the manager I spoke with was dismissive and rude. She told me the night manager would handle it but didn’t apologize or offer any resolution. I did receive a refund but only for the food. I still paid 20% tip on food that I didn’t receive. As a server myself, I know how hard this job can be, but I’ve also worked with people who pull shady moves like this. It left a bad taste in my mouth. I used to live in the area and forgot how some restaurants operate here. It’s unfortunate because the experience could have been so much better with honesty and proper management. I also would have left more but after that I kept thinking how many people they have pulled that on. I had no plans to write a review but after talking to the manager I felt a need to warn guests.
We came in and got a couple drinks, the brisket tacos and chicken wings.
Wings and tacos were really good!
Drinks were not bad.
Server was hustling, very attentive considering the amount he was waiting on.
Got pretty busy and a bit crowded.
Seating is a little to clustered I feel.
Really sucks you have to pay for parking here in the area and then go spend the $$ you do...
Atmosphere: 3
Food: 4
Service: 4
Went there tonight to grab a drink and bite to eat. Not busy whatsoever!! Plenty of servers literally standing around on their phones. The Bartender said she would get a server for us…waited another 15 minutes and still no server!! It’s clear the staff is extremely lazy and doesn’t like good tippers!! Such a shame because it’s a nice place! It’s also apparent the Manager doesn’t care either!!
Food well season. Briana smiles genuinely made us feel welcome. Atmosphere quiet with the availability to watch sports on multiple screens. (Winter 2024) Next time in area will definitely stop in and enjoy Boom boom shrimp and lemon pepper wings.(season veries) Way to go Brass Tap team. Thanks again Briana.
Atmosphere: 5
Food: 5
Service: 5
Rude staff. Sat down then they put a sign up to tell us the table was reserved and loon elsewhere. Disapointing..wont come here again.
Atmosphere: 1
Service: 1
The hot honey pizza was amazing. I forgot to take a picture but it was very good, trust me!
Atmosphere: 5
Food: 5
Service: 5
Staff were incredibly nice but it took forever to get our drinks. Decided not to stick around for food but it was a weekend and they were busy. Leaving a good review because our waitress was so wonderful and working hard.
Atmosphere: 5
Great atmosphere, great owner and best of great food. Will be heading back before the year is up with family.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Boom Boom Shrimp, Fries, Cheese Curds
Delicious food, less than a block, easy walk, from Gaylord. We had burgers, cheese curds, fried pickles and beer flights. Very casual, low-key environment. Food was delicious. Fun to try local craft beers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beer Flight, Fries, Cheese Curds, All-American Pub Burger
The bartender was very rude to every customer she interacted with.
Service: 1
Restaurantji Recommends
Food is incredible. Staff is wonderful. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzels, Boom Boom Shrimp
Good appetizers. Great selection of beer but they were out of some beers. We came on karaoke night. The host was just some old chum sitting on a laptop, nobody sang, no energy. We lost interest and left.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Boom Boom Shrimp
Staff is very friendly they make you feel welcomed.
Atmosphere: 5
Food: 4
Service: 5
I have some pros and cons for this restaurant. Walking in, it was very inviting and open seating. It was karaoke night so music was good and people were having a great time, even the staff joined in singing and dancing. We chose to sit at the bar and I wish we hadn’t. The bartender mumbled and was not very social or personable. It was hard to hear her with the Karaoke music and she did not make attempts to be clear when speaking to customers. She was definitely the most sour part of the outing. The appetizers were great which led me to have high expectations for the main courses. My brisket sandwich was dry and had pickled jalapeños on it instead of fresh as described in the menu which soured the bread. I swapped fries for Brussel sprouts and they were AWFUL. It was as if they took them right out of a produce bag, toss them with some red peppers in a skillet and served them. No butter, seasoning, nothing. My drink also had pickled jalapeños instead of fresh which was weird and not great. I would go back for entertainment but not for food. Hope this helps other foodies out there.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Beer Flight
Really pleasant place, owner works behind the bar sometimes! Good value, locally owned. Recommend!
Atmosphere: 5
Food: 5
Service: 5
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