Recommended dishes: Tropical Smoothie, Chicken Caesar Wrap, Buffalo Chicken
Sean Thomas
The smoothies are awesome but the service at this location is awful. The employees lack any customer kindness. It borders on rudeness. I won’t stop going to tropical smoothie, but I will stop going to this location. I’ve been to this location at least 10 times and I can only say 1 of those experiences has been pleasant. This location has received enough of my money
Atmosphere: 1
Food: 5
Service: 1
Ali Haas
Tasty smoothies! The flatbread was meh at best
Howard Orton
Good sandwich
Michi Young
I recently ordered the veggie hummus wrap through their app. This is an item I always ordered, as a vegetarian it’s not easy finding places to eat that offer veggie friendly options. I ordered my wrap asked for no onions not lettuce and no tomatoes they disregarded that and added them anyways and added an ingredient that isn’t even on the wrap. Like I said I’m vegetarian, I took a bite noticing it tasted off and looked inside and they put chicken on my veggie wrap. I was annoyed and called the store, they said they couldn’t do anything until a manager was available, as I had requested a refund, guess who hadn’t received a call back? I was sick the rest of the afternoon and all day the following day. Obviously I will not be eating there ever again. All trust has been lost and to know they won’t step up and handle their mistakes is even more frustrating and disappointing.
Jay JAY
Ordered ahead and still had to wait 15 mins. Because they didn't start the order til I got there. What was the point of ordering ahead. And then after I wait, they only give me half the order, so I had to go back and get the rest. Awful experience. Never go to this branch. Horrible in every way
Ben Litwack
I like TCSs but I LOVED this one! Clean facility, warm customer service, great smoothie ?
Samantha M
The people who work here are rude, and don't know how to follow a simple order. My order number is 38115982968897 whoever rung me up needs fired or trained on customer service because it's obviously not common sense to this person. Literally the worst experience I've EVER had at this location. And I would love ti have a manager call me so we can discuss this.
N Speaks
The women at this location are extremely rude. Today I was barely greeted at the register by a young lady with folded arms. She asked for the name for the order. I gave it to her as I continued to prepare my payment method. After a few seconds of silence, I looked up and she says "can you spell it". I guess the reason for the silence was that she was waiting for me to do so. My name is really simple. This is not something I would do unless prompted. Not long ago, I placed a pick up order. When I came in all of the staff was assisting other customers (but they saw me come in the door - I made eye contact with at least one of them). I stood in the pick up area and waited for them to finish the current customer and ask if I was picking up (that's what I would do if a customer walked in and stood in the pick up area). No one ever did. When I realized people were walking in after me and being waited on and that there was now staff not waiting on anyone I asked if my order was ready because I had been waiting awhile. With an attitude I was told I was supposed to greet them and tell them I was picking up. My response was that I thought they were supposed to greet thecustomer. Her response was "not when we're busy". The staff in general just seems angry and unhappy about showing up to work everyday. If you're to bust to greet customers maybe you shouldn't be taking online orders.
Ashley S Johnson
I will not be going back to this location. I usually go to the Owings Mill location where they always have an A+ staff working. I visited 4/19/23 around 10am. Anyway, I was overcharged for an add on that I did not ask for. It was an employee error and when I asked for a refund of the charge, the employee didn’t know how to do it and gave me a portion of my refund in cash, that he had on hand. I did not have the energy or time to go back and forth with employee, so I just let it slide. Seemed like they just had people filling in today who didn’t know what they were doing and don’t know about good customer service. My smoothie was not good either. $10 wasted.
DO NOT ORDER FROM THIS LOCATION. I ordered here quite frequently due to the distance from my house, but time and time again they provided inadequate service. They do not always put extras on your wrap when you pay for it, the smoothie quality is not consistent, and if their app is glitching they will not grant you a refund. The photo shows a chicken pesto wrap with extra chicken + bacon… I’m not sure what I received This location needs special training on quality control and customer service
Allana James
I ordered ahead and my food still wasn’t on time. Several people ordered after me and got their food before me. When I finally asked how much longer it would take for my food to be ready.. this fat head worker tried to get snappy and say “ we are moving as fast we can” … obviously not if I’m waiting 20 minutes for a flatbread I ordered ahead. Eric was the only one in that store moving with some urgency. Never coming here again
Monisha Barnes
DO NOT ORDER FROM THIS LOCATION. I ordered here quite frequently due to the distance from my house, but time and time again they provided inadequate service. They do not always put extras on your wrap when you pay for it, the smoothie quality is not consistent, and if their app is glitching they will not grant you a refund. The photo shows a chicken pesto wrap with extra chicken + bacon… I’m not sure what I receivedThis location needs special training on quality control and customer service
Stella W.
worst tropical smoothie in the area. literally take the trip up the road to owings mills. the smoothies here taste like water. their service is also pretty bad. i guess conveniently it's nice but other than that, you don't want a watery smoothie.
Jp Hend
Higher prices then the others, terrible customer service, and don't even make the smoothies correctly. Management 2 stars
Great fast service
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Tropical Smoothie, Chicken Caesar Wrap, Buffalo Chicken
The smoothies are awesome but the service at this location is awful. The employees lack any customer kindness. It borders on rudeness. I won’t stop going to tropical smoothie, but I will stop going to this location. I’ve been to this location at least 10 times and I can only say 1 of those experiences has been pleasant. This location has received enough of my money
Atmosphere: 1
Food: 5
Service: 1
Tasty smoothies! The flatbread was meh at best
Good sandwich
I recently ordered the veggie hummus wrap through their app. This is an item I always ordered, as a vegetarian it’s not easy finding places to eat that offer veggie friendly options. I ordered my wrap asked for no onions not lettuce and no tomatoes they disregarded that and added them anyways and added an ingredient that isn’t even on the wrap. Like I said I’m vegetarian, I took a bite noticing it tasted off and looked inside and they put chicken on my veggie wrap. I was annoyed and called the store, they said they couldn’t do anything until a manager was available, as I had requested a refund, guess who hadn’t received a call back? I was sick the rest of the afternoon and all day the following day. Obviously I will not be eating there ever again. All trust has been lost and to know they won’t step up and handle their mistakes is even more frustrating and disappointing.
Ordered ahead and still had to wait 15 mins. Because they didn't start the order til I got there. What was the point of ordering ahead. And then after I wait, they only give me half the order, so I had to go back and get the rest. Awful experience. Never go to this branch. Horrible in every way
I like TCSs but I LOVED this one! Clean facility, warm customer service, great smoothie ?
The people who work here are rude, and don't know how to follow a simple order. My order number is 38115982968897 whoever rung me up needs fired or trained on customer service because it's obviously not common sense to this person. Literally the worst experience I've EVER had at this location. And I would love ti have a manager call me so we can discuss this.
The women at this location are extremely rude. Today I was barely greeted at the register by a young lady with folded arms. She asked for the name for the order. I gave it to her as I continued to prepare my payment method. After a few seconds of silence, I looked up and she says "can you spell it". I guess the reason for the silence was that she was waiting for me to do so. My name is really simple. This is not something I would do unless prompted. Not long ago, I placed a pick up order. When I came in all of the staff was assisting other customers (but they saw me come in the door - I made eye contact with at least one of them). I stood in the pick up area and waited for them to finish the current customer and ask if I was picking up (that's what I would do if a customer walked in and stood in the pick up area). No one ever did. When I realized people were walking in after me and being waited on and that there was now staff not waiting on anyone I asked if my order was ready because I had been waiting awhile. With an attitude I was told I was supposed to greet them and tell them I was picking up. My response was that I thought they were supposed to greet thecustomer. Her response was "not when we're busy". The staff in general just seems angry and unhappy about showing up to work everyday. If you're to bust to greet customers maybe you shouldn't be taking online orders.
I will not be going back to this location. I usually go to the Owings Mill location where they always have an A+ staff working. I visited 4/19/23 around 10am. Anyway, I was overcharged for an add on that I did not ask for. It was an employee error and when I asked for a refund of the charge, the employee didn’t know how to do it and gave me a portion of my refund in cash, that he had on hand. I did not have the energy or time to go back and forth with employee, so I just let it slide. Seemed like they just had people filling in today who didn’t know what they were doing and don’t know about good customer service. My smoothie was not good either. $10 wasted.
Restaurantji Recommends
DO NOT ORDER FROM THIS LOCATION. I ordered here quite frequently due to the distance from my house, but time and time again they provided inadequate service. They do not always put extras on your wrap when you pay for it, the smoothie quality is not consistent, and if their app is glitching they will not grant you a refund. The photo shows a chicken pesto wrap with extra chicken + bacon… I’m not sure what I received This location needs special training on quality control and customer service
I ordered ahead and my food still wasn’t on time. Several people ordered after me and got their food before me. When I finally asked how much longer it would take for my food to be ready.. this fat head worker tried to get snappy and say “ we are moving as fast we can” … obviously not if I’m waiting 20 minutes for a flatbread I ordered ahead. Eric was the only one in that store moving with some urgency. Never coming here again
DO NOT ORDER FROM THIS LOCATION. I ordered here quite frequently due to the distance from my house, but time and time again they provided inadequate service. They do not always put extras on your wrap when you pay for it, the smoothie quality is not consistent, and if their app is glitching they will not grant you a refund. The photo shows a chicken pesto wrap with extra chicken + bacon… I’m not sure what I receivedThis location needs special training on quality control and customer service
worst tropical smoothie in the area. literally take the trip up the road to owings mills. the smoothies here taste like water. their service is also pretty bad. i guess conveniently it's nice but other than that, you don't want a watery smoothie.
Higher prices then the others, terrible customer service, and don't even make the smoothies correctly. Management 2 stars